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Martta Borromeo
Since upgrading to Windows 10, on my Alienware 17R3, I Constantly keep getting a popup to "update Your Recovery Media". I did update my recovery media immediately after upgrading to windows 10, But I still keep getting the popup every time i reboot my laptop and almost every hour or so. I have clicked on "Do Not remind me" option on popup , but I Still Get it!
I figured it no harm to trying to update my recovery media again just a couple days ago to see if I could get rid of the nagging popup, But I am still getting it. :emotion-18: Has anyone else experienced this and know any solution/suggestions??
I have the same problem and my operating system is Windows 8.1. This all started with the last Dell Backup & Restore software update. I called tech support but they won't look at the problem unless I pay since my system is out of warranty.
I have windows 8.1 and I also had an update for backup and restore software. Mine was popping up all the time asking question. I figured out how to get rid of it. First when installing or updating software there is a two step process. One is to update the software. Step two is to make a usb backup, if you don't do a new usb backup after the software update the pop up will drive you crazy. Even though I already had a backup copy on a usb drive I went ahead and did another copy because your software was updated your software wants to do a backup with the new version of software that it just updated.
I'm using win10 on a dell laptop and having the same problem. I am not using the program because I"m using a Western Digital backup. When the popup comes up, it gives me three options: update media, remind me later or do not remind me. I have clicked the "Do not remind me" a few dozen times and it still keeps coming back at regular intervals. I want to know how to stop it from coming back. Do I need to uninstall the program?
Sorry, It's been a long time now since I had this problem , but as previous user (dncingfool) said I believe it had something to do with choosing the backup option after clicking on the popup. You can use External Hard drive, DVD's or USB I believe.
Uninstall it. Solved my problem. Backup your data manually to an external media source. Download an installer for Dell Command Update and if you need to re-install windows you can use Command Update to download a full list of drivers for your system devices. You may need to manually install a network driver first if you're using a clean install of windows though.
I had this same problem on a Dell Precision 4800 with Windows 10; regardless of which option I checked, it popped up and interrupted my work every hour. I finally fixed it by going to "Add or Remove Programs" and uninstalling "Dell Backup and Recovery".
If anyone with a home consumer PC still requires assistance performing a reset to factory condition, please read the 24-Jan-2022 post in christos1's Dell SupportAssist OS Recovery that explains the difference between:
Note: Users with Precision and other Dell computer models normally used in a business environment should refer to the Documents section on the support page for their computer model. For example, the Documentation tab for the Precision 5560 has a link to the Precision 5560 Service Manual and Precision 5560 Re-imaging Guide for Windows 10.
Before starting a reset to factory condition with SupportAssist OS Recovery make sure that all your data and personal files are backed up to an external backup drive, since many users have reported that they were unable to recover their data if they used SupportAssist OS Recovery to backup their files in Step # 4 of those instructions.
Also note that if the recovery image on the hard drive is corrupt or deleted, the computer cannot boot into the recovery environment. Newer Dell computers that support BIOSConnect should be able to download a recovery image for their computer from the cloud (i.e., by connecting to a Dell.com server over the Internet and downloading their SupportAssist OS Recovery image). See Using BIOSConnect to Recover SupportAssist OS Recovery Partition for more information.
On a more personal note, I had an issue a few years ago where my Inspiron 5584 would get stuck on the Dell logo at every restart and would not boot up correctly. I was unable to enter the SupportAssist OS Recovery / Dell SuportAssist Remediation recovery environment by the usual method (i.e., tapping the F12 key when the Dell logo appears to access the One Time Boot menu). I was told that SupportAssist OS Recovery should also launch automatically if your system fails to boot correctly after 3 or 4 consecutive attempts, but I performed several hard shutdowns (i.e., by holding the power button for 10-15 sec to shut down, and then powering on again) but I still could not get into the recovery environment . At the time my 1-year service warranty was still valid, but it took over an hour on the phone with Dell Tech Support before I was finally able to enter my recovery environment and start a reset to factory condition. However, I have no idea what I did that finally allowed me to access the recovery environment - it just popped up after I powered on after yet another hard shutdown. Luckily, I perform regular backups of my data and personal files to an external hard drive using a backup utility called Karen's Replicator so I was able to recovery my data after the factory reset ran to completion.
Here's the solution everyone. If you can afford it, just buy a Mac. I've worked in IT and have for well over a decade. I switched to Mac for my personal computing many moons ago and now I cannot stand how ridiculously stupid Windows computers are. It's like they are built to break.
I'm about to take a sledge hammer to this stupid Dell Latitude 5420. I took it out of the box, signed it, installed updates and rebooted then the computer takes a dump. So far I can't re-install the OS AT ALL. Not with the OS recovery drive or the built in recovery drive, just get this stupid error. I can't wait till i never have to support another windows system in my life. Good riddance.
Thank you JanOlsen!! This fixed it for me. You're a life saver. How is the average person supposed to know this stuff? This should be a well documented error based on how easy it is to come across it.
Windows 10 has the ability to create a "Recovery USB Drive"... as well as the Dell Backup & Recovery application. Which one should we choose ?... can they both be used to fully reinstall Windows 10 on a brand new disk drive ? Is the USB recovery drive created with the Dell Backup & Recovery app is the same as the one created with Windows 10, except with a few more Dell applications ?
Oh and one last thing... let say in more than one year my hard drive crashes and I have to completely reinstall Windows 10, will I have to pay for it (since the 1 year free upgrade from Microsoft will have expired) or will I be able to reinstall and activate it ?
You'll need to use the windows 10 recovery, if what you want to do is restore windows 10. As for reinstall after 1 year, you won't have to pay anything, as your computer is activated under your Microsoft account.
Now that Windows 10 has been out for some time... what kind of "recovery drive" do you recommend to do a full Windows 10 recovery : The "Recovery USB Drive" that comes with Windows 10 or the Dell "Backup & Recovery" application ? The goal is to be able to completely reinstall a working version of Windows 10 on a brand new formatted hard drive.
Original question still not answered. I have made a Win10 Recovery Disk. That will recover Win10. Do I also need Dell Factory Image recovery Disk to restore all Factory software...if the worst happens. I am confused. Thanks
It depends on your system and how it is configured. If you have a newer system which came with Win 10 installed, it is configured to reinstall the OEM utilities along with the image of Win 10 created when you made the Recovery Drive.
The only way to know for sure is to test it.. The Dell Recovery Image I tried for my newer system did not restore the OEM utilities. The Win 10 recovery drive on my newer systems did restore to factory conditions.
I wanted to upgrade my hard drive and couldn't because the dell windows 10 OEM media DVD wont reinstall.. Why is that? I had to put the OEM hard drive back in the PC because the dell windows 10 media only is a repair dvd not a full restore to factory DVD like Dell had in the previous operating systems. I have a Dell E7470 laptop. Can someone tell me why they include a DVD repair instead of recovery dvd with your computer now a days?
With Windows 10, Dell doesn't provide a restore program or discs or anything of the like. You have to go into the Windows 10 search bar (cortana bar) and search restore or restore disc. A program will pop up that will allow you to make restore discs or a usb.
Saltgrass - If my hard drive failed how would I have the option to do that? I have a Dell OEM windows 10 Pro 64bit DVD Recovery disc that came with my laptop. It does give me the option to reset but states the partition is missing.. I am really talking about a new drive here not the OEM hard drive. So in the past with windows 7, I would boot to the dvd and reinstall. This DVD doesnt let me.
BeamerMT79 - Of course they do - I wouldnt have stated that I have in my hands a Dell OEM windows 10 Pro DVD. So what if my hard drive crashed and no partition available? No way to get on the internet?? I am just saying the Restore DVD isnt a Restore DVD? It just seems like they gave out a Windows 10 Repair DVD..
I was able to get windows 10 installed but I had to download the image on a usb and reinstall. BUT - What if I didnt have the internet and ONLY the DVD? How does one use that DVD to restore the computer?
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