Oracle Service Cloud – CRM Lead
San Jose, CA (Hybrid - 3days in office/week)
Long Term role
Oracle Service Cloud – CRM Lead (8–12 Years Experience)
We are seeking an experienced CRM Lead with deep expertise in Oracle Service Cloud (RightNow) to lead onsite CRM initiatives.
This role involves driving the design, configuration, and integration of OSC with Genesys Cloud CX and enterprise telephony systems.
The ideal candidate will combine hands-on technical expertise with strong leadership and stakeholder management skills, ensuring seamless integration, optimized workflows, and alignment with customer service business processes.
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