Systems Analyst
Ravi Nigam
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Please share your resume at Ra...@monteksys.com
Systems Analyst
Location Chicago, Charlotte, Iselin, or Frisco.
Hybrid in office 2 to 3 days
Job Responsibilities
• Partner with TIAA’s Learning & Development department to create TIAA specific learning content like videos, job aids, and success stories
• Create new and maintain existing knowledge base articles in TIAA’s technical knowledge base
• Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date
• Meet with TIAA associates from individual contributors, people leaders, and executive leadership understand their needs, provide best practices, and help influence strategy on collaboration technology
• Survey TIAA populations to understand how collaboration technology is used at TIAA, assess results that will influence the collaboration technology roadmap
• Facilitate in-person roadshows and other internal promotional events
• Author communications that inform TIAA associates of changes, new features, and promote the usage of collaboration technology within TIAA
• Host ‘office hours’ style weekly meetings where any TIAA associate can join to get guidance on how to use collaboration technology
• Provide basic guidance to TIAA associates on using all technology
o To be clear, this is not a support job and will not require the person to be part of an incident support queue
• Assess the usage of technology platforms and proactively engage lines of business when they are not using the workspaces they have
o For example if a team in Microsoft Teams is not being used, reach out to the owner to offer support to get started, or recommend they delete the team
• Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects TIAA associates, and create guidance for TIAA associates based on the information
• Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms
Preferred Skills
• Strong presentation & communication skills
• Experience with Microsoft 365 applications like SharePoint, Microsoft Teams, OneDrive, and Outlook
• Microsoft 365 Certified: Fundamentals certification
• Experience creating no code apps in the Microsoft Power Platform
• Experience creating SharePoint sites
• Experience operating with the agile methodology to get work done (Scrum & Kan Ban).
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