Hiring - Telecom BA Business Analyst - Irving, TX

[Suman Bakshi]

Hi Partner,

PLease submit match resume for below requirement.

Overview:

As a Senior Business Analyst, you will play a crucial role in analyzing market trends, customer behavior, and sales performance to drive strategic decision-making. You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies.

Telecom Business Analyst
Irving, TX

 

Roles & Responsibilities:

• Market Analysis: Conduct in-depth market research and analysis to identify trends, opportunities, and competitive positioning within the telecom sector, particularly focusing on service assurance and customer service quality.
• Data Analysis: Utilize advanced data analytics tools to interpret sales data, customer insights, and service performance metrics, providing actionable recommendations to stakeholders.
• Promotional Strategy: Collaborate with the marketing team to design and evaluate promotional campaigns related to service assurance, ensuring alignment with business objectives and target audiences.
• Sales Performance Evaluation: Analyze sales metrics and service assurance indicators to assess performance against targets, identifying areas for improvement and growth.
• Stakeholder Communication: Present findings and recommendations to senior management and other stakeholders, ensuring data-driven decision-making, particularly in the context of service quality enhancements.
• Cross-functional Collaboration: Work closely with product managers, marketing, sales, and service assurance teams to ensure cohesive execution of strategies and initiatives.
• Documentation and Reporting: Prepare comprehensive reports and documentation, highlighting key insights, progress updates, and strategic recommendations related to service quality and customer satisfaction.

Requirements:

• Experience as a Business Analyst in the telecom industry, with a strong emphasis on marketing, promotions, sales, and service assurance.
• Proficient in data analysis tools (e.g., SQL, Excel, Tableau) and CRM systems.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets related to service performance.
• Excellent communication and presentation skills, with experience in stakeholder management.
• Ability to work in a fast-paced environment

 

Preferred Skills:

• Knowledge of telecom products and services, market dynamics, customer segmentation, and service assurance metrics.
• Familiarity with TM Forum frameworks and standards such as eTOM (enhanced Telecom Operations Map) and SID (Shared Information/Data Model) for improving operational efficiency and customer service quality.
• Experience with digital marketing strategies and tools.

Suman G. Bakshi | Recruitment Head

Global IT Con LLC. WILMINGTON, DE 19801

Email:  sum...@globalitcon.com

https://www.linkedin.com/in/sumanbakshi/