Data Center Resiliency Manager | Lawrenceville, NJ
Ravi Nigam
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Data Center Resiliency Manager
100% onsite at Lawrenceville
Mon-Fri 8am-5pm
Please
share the PRESCREENING QUESTION below with your candidate and enter their
response in replying back.
• What are best practices in modern data center design (Hot aisle/cold aisle on
hard slab, use DCIM tool for inventory and cable management)
POSITION OVERVIEW:
The Data
Center Resiliency Manager is collaboratively responsible for partnering with
both the Data Center Operations Manager and the Disaster recovery Manger to
ensure aligned services between the two functions. The role in 80/20 (Data
Center Operations Manager/Disaster recovery Manager) split of time between the
functions enhancing resiliency and risk reduction across critical COMPANY
systems. This position assists in management all the operations services and
activities in support of strategic data centers, while setting global data
center operational standards and practices. It simultaneously supports Disaster
Recovery at critical COMPANY owned Data Centers, co-location (leased) Data
Centers, and manufacturing site Data Centers.
Key Responsibilities:
• Manages the IT team responsible for the management of the company’s onsite
data center/computer room and offsite co-location installations
• Ability to troubleshoot, communicate and act as the lead on data center
issues
• Work closely with the local facilities personnel covering all support system
activities associated with the onsite data centers/computer rooms
• Work closely with the offsite co-location vendors covering all the
activities, incidents, requests, capacity planning and communications
• Responsible for documenting procedures and escalations for smart hands
utilized in co-located data centers
• Partner with business groups on their data center related requirements and
projected growth to assure space is available for future needs in the DC’s
• Manage and maintain effective relationships with vendors, equipment
manufacturers, partners, and associates
• Oversee the data center operations incident, change, request ticket queues
ensuring Service Now tickets are addressed and resolved in a timely manner
• Maintain the onsite data center/computer room and offsite co-location
installations to COMPANY standards
• Collaborate with all pertinent stakeholders to understand technical
requirements to deploy appropriate DR or other protection solutions based on
COMPANY IT strategy.
• Part of the Disaster Recovery Program – Member of the cross-functional ITSCM
team responsible for managing a DR portfolio of over 200 critical business
applications and infrastructure.
• Maintain DR plans and hundreds of Technical Recovery Guides globally, drive
service providers to ensure their plans are created and maintained.
• Manage small and large scope walk-through and simulation-type disaster
recovery exercises leading multi-discipline groups of employees, consultants
and vendors to ensure resiliency against disasters and drive continuous
improvement.
• Drive global standardization across US, UK and Asia Pac ITSCM teams.
• Oversee service providers to maintain accountability and quality of
contracted deliverables in both DR and BC.
• Provide oversight of DR design projects.
• Provide formal and regular communications and escalation to management and
executive briefings as needed.
• Identify issues, devise solutions and present to governance teams for
resolution.
• Review contracts for externally hosted applications for DR risk management.
• Develop and maintain operational policies and SOPs for related programs.
• Prepare and provide responses to audits.
• Counsel business units on contracts, statements of work and BC/DR plans for
outsourced services and systems to ensure cohesiveness and contractual
compliance.
• Provide technical consulting for complex disaster recovery solutions.
• Responsible to ensure IT Core services correctly interprets and complies with
the Corporate Directive on Business Continuity.
Qualifications & Experience:
• 10+ years overall IT experience.
• Preferred Bachelor’s degree in Computer Science, Information Technology, or
related field; equivalent professional experience can be used as a substitute.
• Strong troubleshooting and problem-solving skills.
• A thorough understanding of structured cabling design and distribution
• A thorough understanding of data center design (rack and cabling management
layouts, hot/cold aisle containment, etc.)
• A thorough understanding of DR solutions and technologies.
• Advanced MS Suite skills. ServiceNow and SharePoint a plus.
• Experience in leading technical teams delivering complex programs on a global
basis.
• Exposure to multi-cloud environments is a plus (AWS, Azure & Google
Cloud).
• Demonstrated leadership, communication, and interpersonal skills.
• Demonstrated ability to succeed in a matrixed environment and to influence
adoption of new thinking and technology.
• Ability to think strategically and translate strategy into action.
• Motivated learning agility.
• Creative thinking balanced with a pragmatic approach.
• Exhibit a positive work approach, with high productivity and a collaborative
spirit.
• Ability to multi-task, exceptional attention to detail.
• Ability to analyze and solve complex problems with good judgement, often
using creative solutions
• Experienced in working with managed service providers.
Ravi Nigam
Montek Systems
4 Venture Suite 220, Irvine, CA 92618
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