Re: CounterPath Bria Professional 2.4.3.50906 Retail
Berry Spitsberg
This software does everything for you. All you have to do is input your id and everything is done. A call comes in, you press a button. You're done talking, you press a button. That is it. Theres also a callback feature, which we don't use but I'm sure it is just as easy.
This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.
the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.
Thank you for taking the time to provide feedback. It's great to hear how you've been using the call recording feature. Please know our software is updated often to keep up with the latest technology and for improvements.
since 2017, I used Counterpath - recently I had to change my Laptop and my troubles began,
the support of Counterpath was not able to free the purchased license, we exchanged several emails
Finally I decided that I can spent my time in a better way and investigated a FREE OF CHARGE Softphone!
SUPPORT - a big big minus.
Honestly there was 1 good support guy [SENSITIVE CONTENT] who helped me in the past, but the experience I collected 2021 forced me to change and even better the new softphone is free of charge!
-Logo and branding of the application are very dated. They need an update
-Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase.
-Inability to integrate with apple contacts easily.
Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.
Quality of upgrades has been spotty - sometimes great, other times not so great. It took a while for Bria 4 notifications to work well in Windows 10. And again, we do not care for the 70% of retail upgrade policy. We'd rather pay 20% a year for support and upgrades - given the overall cost of the software, even 25% would work.
Also don't like being pushed to sign-in with Linked-In for this survey.
I use the softphone all day to call clients and co-workers alike. There is no easier way to record calls, store them for review, and move on to the next assignment. Bria makes all of this seamless and simple.
Easy to use and to setup, and works without having to poke around in the configuration settings. I use it with multiple VoIP providers which each have their own idiosyncrasies, and they all work seamlessly.
On a Mac I would like to be able to hide it to the system menu. It would be nice if the licence supported use on both Windows and MacOS so that I could use it in Boot Camp too. The software is very clean and has a fairly intuitive interface, but some may prefer to be able to customise it a bit more.
When checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system.
Would like History to go back further than 2 weeks - at least 45 days would be great.
Getting data and statistics can be complicated. The managerial side has a lot of features and includes a big learning curve. We still don't know how to get certain #s off of Bria that we are interested in.
This is a great softphone app that comes in both free and paid versions. The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).
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