Download Goto Connect App
Liv Mathenia
This video demonstrates how to integrate your Office 365 or Google calendar with the desktop or web versions of GoTo Connect. If you integrate your calendar in this way, it will also sync with the mobile app.After your calendar is integrated, any meeting with a valid GoTo link in the location or email message will appear in the upcoming meetings section of the app. Also, you'll receive notifications when sessions are about to begin.If you are wondering how this process is done with the mobile app, please see this video: you'd like to learn more about GoTo products, please visit support.goto.com.0:00 Introduction0:21 What calendar events sync with GoTo0:53 Example of GoTo account not synced with calendar1:17 Integrate calendar2:29 Disconnect calendar2:41 Example of GoTo account synced with calendar3:04 Join a session from calendar link3:12 Calendar notifications3:50 End credits
There are instances when you need to use your phone to connect to audio for a GoTo session. That audio option can be selected before and during a session. You have the option to call a phone number that GoTo will supply to you.If you want to know more about GoTo products, please visit support.goto.com.0:00 Introduction0:46 Select dial-in option before the session starts1:49 Select dial-in option after the session starts2:41 End credits
You have the option to manage your camera settings before and during a GoTo session with the desktop app. If you have more than one camera, you can also change which one you are using at any time.If you'd like to learn more about GoTo's products, please visit support.goto.com.0:00 Introduction0:26 Preview camera before a session0:47 Virtual background1:17 Enable or disable your camera during a session1:23 Switch devices during a session2:34 End credits
Meeting organizers and co-organizers have the ability to record GoTo meetings. Meetings being recorded can be paused and resumed if needed. Pausing and resuming the recording will not split the recording into multiple files.I will also demonstrate how to locate your recordings following the session in this video.If you want to learn more about GoTo's products, visit suppport.goto.com.0:00 Introduction0:33 Record button0:47 Pause a recording1:00 Resume a recording1:19 Completing the recording process1:35 Locate recorded meetings2:05 End credits
With the GoTo desktop app, you have the option to select your audio devices before and during a session. You can also test your speakers by having GoTo play a simple tone to ensure that they are working.If you'd like to learn more about GoTo's products, please visit support.goto.com.0:00 Introduction0:26 Select audio device before a session0:54 Preview audio speaker by playing a simple tone1:35 Enable or disable mic during a session1:41 Switch audio devices during a session2:29 End credits
This video demonstrates how to send and receive MMS messages with GoToConnect. In order to use this feature, texting must be set up and enabled for the phone number and user in the admin portal.To learn more about what types of files can and cannot be sent via MMS, please refer to this article: -file-types-are-supported-for-mms-on-the-gotoconnect-app.
Transferring a call is an easy step while on the GoTo mobile app. When transferring, you can perform a direct transfer, a warm transfer, or send the call to a voicemail box.If you'd like to learn more about GoTo's solutions, please visit support.goto.com.0:00 Introduction0:20 Transfer a call1:02 Transfer type1:41 End credits
With the GoTo mobile app, you can forward all of your calls to another internal extension, or external number. When you are ready to take calls again, call forwarding can also be disabled from the mobile app.If you are interested in learning more about GoTo's products, please visit support.goto.com.0:00 Introduction0:27 Set up call forwarding1:24 Disable call forwarding1:55 End credits
Office 365 and Google calendars can be synced with GoTo. Any calendar with a valid GoTo meeting link in either the location field or the main message of the email will appear under your upcoming meetings.If you are wondering how this process is done with the desktop app, please see this video: you'd like to learn more about GoTo products, please visit support.goto.com.0:00 Introduction1:04 Navigate to calendar sync 1:12 Local calendar option1:42 Sync with Google or Office 3652:33 Disconnect calendar2:47 Enable local calendar3:10 Calendar events displayed in Meetings tab3:32 Join a meeting3:53 End credits
The mobile app is available for download on your smartphone for Android and iPhone users. In order to log in, a system admin needs to have created a user profile for you in admin.goto.com that includes your name and business email address.An Android phone is used for this video, but the download and install steps will be very similar for iPhone users.0:00 Introduction0:08 Using the app checklist0:38 Choosing the app store0:52 Downloading and installing the app1:39 Sign in or use the Meet option2:05 Sign in2:16 Enabling permissions2:42 End Credits
It can be frustrating to have your business calls drop while using the GoTo mobile app if your Wi-Fi signal is lost. Now, with the network callback option, you can continue calls in those situations using your cellular network.If you'd like to learn how to use your cellular network to make outbound calls with the GoTo mobile app, please see this video: :00 Introduction0:34 Locating the Network callback option in the GoTo mobile app1:33 How a call is reconnected with your cellular network2:37 End credits
Outbound calls in the GoTo mobile app can be made using your cellular network through an option known as PSTN, which stands for Public Switched Telephone Network. When you know that you will not have a reliable Wi-Fi signal, switch to this setting for your business calls. Even though you'll be using your personal cell number, when this setting is enabled, it will appear to callers that you are using your business phone number.Please note, when using this setting, cellular charges and fees associated with your carrier may apply.If you'd like to learn how to use the network callback option, which allows for your calls to use reconnect with your cellular network if your Wi-Fi signal drops, please see this video: :00 Introduction0:56 Locating the Call options for the GoTo app1:19 Wi-Fi + Data (VoIP) & Cellular Network (PSTN) options2:14 Using the Wi-Fi + Data (VoIP) option2:33 Using the Cellular Network (PSTN) option3:05 End Credits
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