reply notifications

[hasamadsnarl]

I am running in 9.6. we moved from 8.4.13 that is where I have the
issue.

In 8.4.13 I had created a service request form that my users would
fill out and i had adjusted the workflow so that the e-mail that they
entered on the form would be used to reply back to them the standard
reply we have your request and will begin to work on this.

Well since my users are students and do not get entered in to the
system as people but only as room numbers without e-mail address on
the people record, the ability to pull the e-mail address from the
form was and is critical.

Does anyone have any suggestions.

[Eric]

I don't believe there's any way in the current platform to send
notifications to a non-person (triPeople/My Profile) record (I could
be wrong).

If you need to send notifications to an ad hoc address, one option
might be to create a "dummy" person record; then within the workflow
you want to send e-mails from, you can map the e-mail address from
your form onto that person and use it to send the notification.

[Joe Milora]

I'm not sure what you're problem is exactly, but if you want to send an
email you can create a custom task in java. We do this to notify campus
users (who are not Tririga users) when their requests have been
submitted and to also notify people when a job has been created using
financial information for their department.

Joe

[Mad Snarl]

this would work but how do we do this. I had this working in 8.4.13 but not now
 
> Date: Mon, 5 Oct 2009 07:01:39 -0700
> Subject: [triDeveloper] Re: reply notifications
> From: eric....@gmail.com
> To: tridev...@googlegroups.com

[Mad Snarl]

and how would i do this? details would be great
 
> Date: Mon, 5 Oct 2009 10:12:22 -0700
> From: jmi...@uci.edu
> To: tridev...@googlegroups.com

> Subject: [triDeveloper] Re: reply notifications
>
>

[Mad Snarl]

ok so do you have a walk thru (pictures are nice).
 
> Date: Mon, 5 Oct 2009 07:01:39 -0700

> Subject: [triDeveloper] Re: reply notifications

> From: eric....@gmail.com
> To: tridev...@googlegroups.com

[Joe Milora]

I would recommend reading the Tririga documentation for implementing a custom task. If you're familiar with Java it's fairly easy to implement and you can use existing Java libraries to send the actual email. The tricky part is getting the information about the service request. You'll have access to the record id but you'll need to be familiar with Business Connect and/or look through the Tririga Java package and class structure to learn how to access the service request information. So maybe not so easy to implement the first time, but once you're familiar with how the Tririga objects can accessed, it's not too bad (or intuitive, unfortunately).

We have a lot of custom code for the Tririga object access, so it wouldn't help much for me to detail it (It predates a lot of the convenience classes supplied by Tririga). The custom classes work great though, and can allow you expand Tririga functionality in a lot of interesting ways.

Joe

[Eric Glass]

Here is some example custom task code from the previous article; it
has some of the basic operations in there:

http://code.google.com/p/trideveloper/source/browse/trunk/etl-job/src/main/java/com/trideveloper/etl/ETLJobTask.java