Technical Router (Incident Manager)

[recrui...@gmail.com]

Hi,

Hope you all are doing well..

I have positions open in Redmond, WA with our client AVANADE/ MICROSOFT. Kindly review the job description below and see if it might be an option worth considering. Please send your consultant profile to di...@sophusinfo.com


DP#: 7707, 7706
Requisition #: 27535
Position Role/Tile: Technical Router (Incident Management)
Estimated Start Date: 9/1/2014
End Date: 12/30/2014
Location: Redmond, WA


Responsibilities:
Act as a Major Incident Manager facilitating major incident service restoration with the Service Team, Customer Support and partners (internal and external) to meet/exceed operational/business SLAs and OLAs

Primary Skills / Must Haves:
'Minimum of 2+ years of proven experience leading major incident resolution conferences in complex, global environments. Proven technical understanding of Microsoft software, e.g. SQL, BizTalk, SharePoint, and IT systems
Strong, proven, and broad (not necessarily deep) technical background with a focus on Operational tooling (e.g. monitoring, incident management tools, etc). Excellent problem solving, negotiation, and decision making skills in a dynamic, fast-paced environment. Previous experience supporting complex Supply Chain systems/operations is a plus

Primary Skills/Must Have:
Major incident resolution; Microsoft Stack; Operational Tooling

Thanks & Regards,
Divya
Sophus IT Solutions,
Contact:(206)617-4356
Email: di...@sophusinfo.com

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