Service Advisor Download
Jennifer Curtis
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Purchasing a car is not always the best experience. The haggling, the terms, and salespeople can make it a difficult process for any customer. There are so many variables. The price of the car you are purchasing, the trade in price, the length of the loan, the interest rate on the loan, the extended warranty etc. etc. etc.
The service process is not that easy either. The guy I was dealing with was not the most knowledgeable, the price was quite expensive, the breakdown was a surprise, and for all intents and purposes, the only thing I got was somebody turned off a light for me and charged me $355.00 to do it! I mean think about it, my car ran fine, but I had a light on.
Most used car managers have the same reservations because they are buying the same thing, trust, and most service departments do a lousy job of selling themselves, and what it is they are doing.
I am not trying to minimize the selling of a car, that is a difficult task, but in the end the customer leaves with something tangible. A service advisor needs to sell him/herself. The product cannot normally be experienced with any of the senses. It is a sale built completely on trust.
People want to trust the person they are doing business with. They come in hoping to meet someone who is knowledgeable and trained. Someone who will make them believe that when they spend their hard earned money on is a worthwhile investment, spent at a reputable business.
The facts are, according to NADA, regular service customers are 17 times more likely to buy their next vehicle from their servicing dealership. And an increase in customer retention rates of just 5% improves dealership profits by 35%.
Really enjoy this book. Easy read can be completed in one sitting. Read it again every so often just to keep the concepts fresh. Great content on customer interactions in general not just applicable to the service lane!
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Hiring the best service advisor for your team is crucial for the success of your business. Service advisors are the face of your company and are responsible for ensuring that customers have a positive experience. They are responsible for managing customer inquiries, complaints, and concerns, as well as providing advice and recommendations on products and services.
A good service advisor can build strong relationships with customers, increase customer satisfaction, and ultimately drive sales. By hiring the best service advisor for your team, you can ensure that your customers receive the best possible experience, which can lead to increased loyalty, repeat business, and positive word-of-mouth referrals.
You have just finished the Warrant Officer Basic Course and have been assigned as a Brigade Food Advisor/Command Food Service Advisor for the very first time. What are your first steps? What must you know in order to establish an effective Food Service Program?
Coordinates and supervises the Food Service Program for installations, commands or organizations to include dissemination of information, managing personnel, determining technical training requirements, developing and conducting training for officer, enlisted, and civilian personnel, and developing management plans for food service. Develops and coordinates implementation of dining facility modernization and new construction programs. Develops, coordinates, and monitors budget requirements for food service equipment and expendable supplies for both garrison and field requirements. Plans, trains, and implements changes in nutritional awareness programs, modification of menus, and implementation of low calorie menus. Coordinates with Subsistence Supply Management Office (SSMO) and Class I points to ensure availability of appropriate subsistence for both garrison and field manuals to ensure adequate timely resupply, and to ensure reconfiguration of no unitized field rations into nutritionally acceptable menus. Evaluates field feeding requirements and develops milestone plans to support major field exercises. Reviews and monitors requisitions for Class I, III, and IX supplies to support food service operations, and coordinates all planning for food service support for field training. Evaluates garrison and field feeding operations to ensure food service personnel are complying with food service regulations relative to food preparation, service, accountability, and sanitation. As a contracting officer representative (COR), inspects full food service contract dining facilities to determine if they are in compliance with the terms of the contract.
Officially, the birth date of the Army Warrant Officer Corps is 9 July 1918, when Congress established the Army Mine Planter Service as part of the Coast Artillery. This action assured that exclusively Army personnel manned the vessels. The Army opened a school to train their mariners at Fort Monroe, Virginia, commanded by an officer who had graduated from the Naval Academy. The official color of the warrant officer corps is brown, as warrant officers in the Mine Planter Service wore simple bands of brown cloth on their uniform sleeves as their insignia of rank. Warrant officers served in four positions aboard the vessels: masters, mates, chief engineers and assistant engineers. Masters wore four bands. Deck officers also wore an embroidered brown fouled anchor above the braid, while engineer officers wore an embroidered brown three-bladed propeller in a similar position.
From flat tires to dead batteries and light mechanical issues, our repair teams are fully furnished with state-of-the-art equipment and roadside tools to provide outstanding customer service 24 hours a day, 365 days a year.
Operating an automotive organization, no matter the size is a challenge. Aside from finding the right employees, you need to maximize every opportunity with every customer. Whether these customers visit your business for service, parts, or sales, you need to make sure they come back time and time again.
Success is rarely an overnight affair, but our proprietary fixed operations training can and will work for your automotive organization to ensure long-term, sustainable returns. With a focus on improving your service offerings from customer service, proper upsales, Service Advisor, Service Manager training and more you will increase return customers and revenue.
Learn how to eliminate distractions in your work day. Take Chances!Learn why taking chances is okay. Becoming #1 on Your Sales Team!Learn how to rise to the top! Preparing for Your CustomersLearn how to be ready for every customer. Get Trained by the BestOver 7500 Automotive Service Employees Sign On Keeping High Performance Service Advisors!Draw motivated people that want to be the best. Our Success StoriesSee What Our Clients Have to Say
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Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.
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