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Jennifer Curtis
It is also possible to track the status of the workflow requests right from the dashboard, and if needed, administrators and technicians can drill-down to the actual ticket to perform the required action.
New Features: Zendesk integration: Help desk technicians can create users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and Google Workspace from the Zendesk console.
Enhancements:
- Active Directory management add-on license: ServiceDesk Plus customers can avail the AD management add-on license which allows help desk technicians to execute important AD user management actions from within the ServiceDesk Plus console.
New Features:
- Office 365 group creation: Create distribution groups, mail enabled security groups and regular Office 365 groups in bulk using CSV files.
- After generating Office 365 group members report, you can filter the data to view only members of specific groups.
- Option to execute custom script on successful creation and modification of room and equipment mailboxes.
- Supports management of Office 365 tenants configured in independent Azure cloud deployments, including Azure Germany and Azure China.
- While removing NTFS permissions for folders, you can now preview permissions before updating the changes in Active Directory.
- Remove Send As and Send on Behalf permissions in Exchange Online for multiple mailboxes. Help desk role:
Export user mailbox: You can use delete policy to automatically export user mailboxes as a PST file to the specified location before deleting the Active Directory user accounts. You can also track the status of the export mailbox operations with Mailbox Export History option.
Right from the inactive Office 365 users report, it is now possible to assign, remove or revoke Office 365 licenses and also manage Exchange Mailbox settings, such as Mailbox delegation, Hide from address lists, Add additional Email addresses and more, of Office 365 users.
You can also delegate the new Office 365 management and reporting capabilities to help desk technicians. Also, for enhanced user experience, all Office 365 related capabilities are now placed under an exclusive Office 365 tab.
REST APIs: ADManager Plus offers REST Application Programming Interfaces (API) to enable users of other applications such as help desk tools, to access ADManager Plus, and carry out the necessary AD user management tasks from their applications. Using these APIs, you can perform the following AD management operations without logging into ADManager Plus:
Move or delete users' Terminal Services home folders and profile paths: This feature allows you to delete or move the Terminal Services home folders or profile paths for multiple users at once. Also, while moving the terminal services home folders or profile paths, you can choose to retain a copy of them in the original location.
Help desk technicians report: This report lists all available help desk technicians, along with details like, their delegated domains and OUs, roles, management and reporting tasks, etc. It also offers filters to view:
GUI-based configuration of high availability setup: You can now enable high availability of ADManager Plus server and also configure the settings of various components (primary server, backup server, and virtual IP to access the server) required to ensure high availability.
Skype for Business (Lync 2015) Management & Reporting: Besides Lync 2010 and 2013, you can now manage and report on user accounts in Lync 2015 / Skype for Business (SfB) as well. That is, right from ADManager Plus' console, you can now:
Report from CSV: This report helps in viewing the Active Directory information of existing user and computer accounts. You can import the list of desired users and computers from a CSV file into ADManager Plus, which then extracts and displays the Active Directory details of those accounts.
This report also features an option to refine its result based on specific attributes mentioned in the CSV file; you can also customize the report by choosing the specific fields (columns) that you wish to view in the result.
Exchange ActiveSync Policy Management allows you to assign the appropriate ActiveSync policies for users, right while creating new accounts for them in Active Directory and MS Exchange Server. You can apply the ActiveSync policies while creating new user accounts in single and also in bulk.
Exchange Archive (online and on-premises) Management offers the flexibility to create archive mailboxes for users either on the cloud or on premises. Using this feature you can create archive mailboxes for users simultaneously while creating their Active Directory accounts and Exchange mailboxes; you can also enable archiving for those users who already have Exchange mailboxes.
ADManager Plus now automatically synchronizes itself with the details of OUs and contact objects that are created or modified in Active Directory. This synchronization happens periodically throughout the day. Whenever needed, you can also manually synchronize the details of:
Office 365 License Management helps you assign, replace or remove the licenses of multiple AD users who are enrolled in Office 365, in one single action. Further, to make it easy for you to specify the users whose licenses have to be modified, this feature provides an option to import the list of users from a CSV file.
'Reactive' Group Modification Template: These templates help you standardize the process of modifying AD groups and also automatically populate specific attributes during the single group modification process via:
CSV-based computer modification: This feature helps you modify the attributes of Active Directory computers, in bulk, by importing a CSV file which has the list of computers and their attributes to be modified.
OS filter in OS-based computers report: While selecting the operating systems to generate the OS-based computers report, you can use this filter to view the list of only the server operating systems or all the operating systems (server as well as client versions) used in the organization.
Exclude Child OUs filter: For AD management/reporting tasks, this filter allows you to precisely select the particular OUs only in which the specified management/reporting tasks have to be executed, by allowing you to exclude their child OUs from being modified/affected by the task.
'Remove users/computers from all groups' option: While pruning the group membership of user and computer objects, you don't have to go through each group that they are members of, to remove them from the irrelevant groups. Using this option, you can simply remove the desired users/computers from all the groups that they are currently members of, and then add them only to the relevant groups.
Copy Help Desk Role: You can use this feature to create a new helpdesk role by just copying the settings of an existing helpdesk role. Instead of creating a new role from the scratch, this feature allows you to use any existing role as a building block for creating a new role.
Delegation of File Server management tasks: The delegation module brings file server management also under its scope. You can now delegate to helpdesk technicians, the task of modifying or removing the share/NTFS permissions that AD users and groups have on the file servers located in your Active Directory.
Google Workspace User Provisioning: You can now provision Google Workspace user accounts, automatically, via ADManager Plus. Along with the existing Office 365 user creation ability, this feature makes it easy to manage the users' identities in the cloud.
BitLocker Recovery Keys Report: This report helps in unlocking or recovering data from the drives, which are protected by BitLocker encryption, by fetching their corresponding volume and recovery GUIDs, recovery passwords and also their Key Packages in downloadable format.
Photo-based User Report: This report helps you identify the Active Directory users who have a profile photo. This report also helps you zero in on the users who don't have a profile photo.
The advantage of this feature is, instead of copying a user account entirely, this feature allows you to pick and choose only specific attributes like User Account Control (UAC) attributes, Terminal Services attributes, Custom attributes, etc., that you wish to copy from a user account.
A catalog of almost every report that you will need from your Active Directory! Comprehensive and Reliable reporting. Schedule reports to run periodically. Manage your AD right from within the reports.
A mini Active Directory ticket-management and compliance toolkit right within ADManager Plus! Define a rigid yet flexible constitution for every task in your AD. Tighten the reins of your AD Security.
A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.
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