Iam a professional designer on Fiverr since 2014. I used a design template and made some changes to upload the picture to my gig image. I have been flagged and restricted for "using non - original or copyrighted work examples".
I explained the Fiverr support that the template is royalty free vector available on freepik website. I also sent them the premium licence I have to use the template, which clearly states that "you can alter and create derivative works. Also the layoutlicense-modern-three-steps-infographic-presentation-template-13514249 (1).pdflicense-modern-three-steps-infographic-presentation-template-13514249 (1) is of template but I edited the content according to my needs so it's not exactly same as the template. Could you please have a look into this and get it solved quicker? Here is my ticket no. #9155627. Any help is appreciated. Thanks in advance
Question is when you made the changes, did you use your own work/uploaded your own work in the template or you used the template and made changes in the same template (no use of your own work)?
First of all I have the premium license to use the template , alter or create derivatives. The text content was mine, the design was of template. The license I have clearly states that I can't sell the template but I can use it however i want. So i edited the text content and uploaded it. I made changes in the same template (no use of my design work, I only edited the text). License also attached
First of all I have the premium license to use the template , alter or create derivatives. The text content was mine, the design was of template. The license I have clearly states that I can't sell the template but I can use it however i want. So i edited the text content and uploaded it. I made changes in the same template. License also attached
It means you have used the same template, made changes (without using your own work) and uploaded it for your gig image. It would be better if you add your own work in the template and upload it. It's not about License..
I am a professional designer on Fiverr since 2014. I used a design template and made some changes to upload the picture to my gig image. I have been flagged and restricted for "using non - original or copyrighted work examples".
I am just looking here for community's thoughts and similar experience. I have already mentioned the ticket no, so it defines that I have contacted CS. Also I know people here can't help with the CS decision, just looking for thoughts. Thanks
Also regarding the link you sent me does not say about templates. It is about the images must be original, as said earlier i had edited the template, also put my name there in the image, used different fonts and icons with custom text instead of " Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s".
If you can't tell if your images are original, then don't offer the design for sale. This is advice that I use for myself as well. I am a writer, but I do also format and custom-design documents such as resumes and PowerPoint presentations from scratch. I avoid using premade templates made by others.
The designs that I do use are designs that I have created myself, from scratch. So I start with a blank canvas and add in each line, textbox, or shape. I don't use any premade templates unless it's a template that I created myself, from a blank canvas. I design mostly out of Word and PowerPoint and admit that I could probably have better designs if I used a template, but at least this way I know that the designs I create are original.
I am pro designer at other platforms, I know designing from scratch. It was just a dead gig which did not have any orders in past 1 years, also 1-2 orders all time. suddenly i got a notification that it requires modification. So I edited a template design because it was dead gig and I did not care about the gig image. I just made sure it has something different from the template , also i had the license. My other gig images are completely made from scratch. I am not sure what got them to restrict my account instead just take the dead gig down, and give me my 1st warning.
I am able to design the template, I sell them on envato as well. It was a dead gig with 1-2 orders (all time) 1 review , no order past 1 year. So i was not paying attention to that. It just got into required modification category , so I edited a template which I had a license of , and uploaded the gig image. In next 15 minutes the gig got denied. I was okay with that as I was myself thinking about deleting the gig. But after 15-20 days my account got restricted. That got me worried.
The gig may have been an automatic flag. However, if your account was restricted after 15-20 days, it looks like Fiverr may have found other reasons to put your account into "restricted mode." It takes them up to 90 days to make their final decisions and they can shut down accounts if they think the violation is serious enough (3 warnings are not necessary).
Thanks ! Could you please tell what violations are serious enough to shut the account down? I am sure that I have not violated anything apart from this. I am not well informed with this but I think : taking buyer outside the platform, Sharing payment methods other than fiverr, Asking for specific reviews, Taking VVRO, fake reviews to manipulate rating system, sharing contact details with buyers, low quality work, are the reasons for complete shut the account down. If there is no other violation done by me , can they still suspend my account for a gig image on a dead gig with license?
Normally they would shut down the gig, not the account (which may or may not result in a warning). This usually doesn't trigger on a full account restriction. They would have to have seen something else to put your account in "restricted" mode. Unfortunately, I don't know what they saw.
All the things that you listed are good reasons to shut an account down. Also, if they saw widespread use of "non-original or copyrighted" materials. I just saw another seller yesterday who had 7 gigs shut down for this reason.
Actually legally I am not at fault in even this gig image case as I have the license, but as per Fiverr they have different criteria for the design category , so My case may fall under non-original thing. So it just their own rule otherwise the original owner of the template can't blame me. Lets see
Your account is restricted for 90 days. After 90 days, your account will either be reinstated or shut down. If you aren't at fault, then Fiverr should come to that conclusion, too, and your account will be reinstated. Otherwise, you'll get instructions to withdraw any earnings you have (before the account is fully shut down).
still won't be able to find any violation apart from " Few months ago, I delivered an order with all the files when client wasn't responding & asked him to request modification (mentioning the order needed to be delivered due to deadline).
I explained the Fiverr support that the template is royalty free vector available on freepik website. I also sent them the premium licence I have to use the template, which clearly states that "you can alter and create derivative works.
I understand that so they got my gig denied in 15 minutes of publishing it. It only has 2 orders all time and no order since past around a year. It was a dead gig and didn't try to fix it when it got denied. After 2 weeks my account got restricted. That I didn't understand
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