“ Jetstar Airlines got COMPLAINTs ”
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Thomas Latt
Nov 21, 2011, 9:01:48 PM11/21/11
to travelmyanmar
http://www.tripadvisor.com/ShowTopic-g294265-i1748-k4960472-Jetstar_Airlines_got_COMPLAINTs-Singapore.html
Kuala Lumpur
posts: 1
“ Jetstar Airlines got COMPLAINTs ”
Nov 21, 2011, 8:30 PM
Dear Sir / Madam,
Good day.
We would like to complain about below serious cheat case matter from Jetstar Airline in Singapore.
We have bought online air tickets from Jetstar for Singapore – Yangon – Singapore, booking ref: E7KEKZ, since 25 Aug, 2011. According to the itinerary, our return flight, YGN – SIN, will be at 11:25am-3:50pm on 30 Dec'2011. (Please refer attach file JS Tickets-Purchased)
However, we had a call from Jetstar and said that our return flight schedule date will be changed to 13 Jan'2012 instead of 30 Dec 2011 according to their new itinerary. (Attachment file. 2-JS Ticket-Changed)
Refer to tele-conversation with Jetstar Officers, we have surprisingly acknowledged that our original flight program, YGN – SIN, 30 Dec, 2011 is not cancelled, but just only our seats are not available anymore on that flight and said it has being oversold. They just simply say either to take the refund or go according to their new itinerary assigned date then get a S$200 vouchers from Jetstar as compensation. Sadly we cant take both options offered by Jetstar.
As everybody known that our return date is on high peak season and now surely cannot secure the ticket on that date. Even if we can get it, the fare will be surely sky high at least 2 times than our Jetstar ticket. So,we have no reason to take the refund from Jetstar in anyway. Definitely, Jetstar also knows these consequences and therefore purposely omitted our seats and given it to other customers who may pay a current higher fare for this time being. We feel that is solely cheated case for us as everybody can sense it very obviously. It is totally unfair.
Therefore, We seriously complain about Jetstar’s unprofessional attitudes and dispute manners which are really happened in one of the lawfully countries, Singpore. If it is not happened to us and it just heard about from other, we really won't believe as it is in Singapore.
Beside this, according to our tight working schedules, leave matter, travel plans, etc, there is totally impossible to extend our return date to another 2 weeks. We must have to arrive back to Singapore and report to work on 30 Dec 2011 if there are no other unforeseen and unavoidable reasons.
As customers who are holding confirmed tickets issued by Jetstar since 25Aug 2011, we feel nasty cheating by Jetstar badly. Hence, if Jetstar cannot locate our seat inflight on 30 Dec 2011, somehow they have to arrange YGN – SIN air-tickets in any possible way with their own expenses.
Rgds,
Myanmar and Singaporean Travelers
Thomas Latt
Nov 22, 2011, 4:31:36 AM11/22/11
to travelmyanmar
အန္တီ ဂ်က္စတား
Friday, November 18, 2011 - Posted by ခ်စ္ၾကည္ေအး at 10:32 PM
ေခတ္မီသြားတယ္ပဲ ဆိုခ်င္ဆို
ထီကနဲျဖစ္ၿပီေဟ့ဆို ခ်စ္ၾကည္ေအးတို႔လည္း မပါမျဖစ္ ပါလိုက္ရမွ။ ေျပာရရင္
ခုတစ္ေလာ စိတ္မအား လူမအားရတဲ့ၾကားထဲ ပ်ားတုတ္ခံရတဲ့အျဖစ္ရယ္။ ေတာ္ေတာ္ေလး
ရင္ခံ သြားတယ္။ သိၿပီးသူေတြလည္း ရိွေကာင္းရိွမွာပါ။ ဒါေပမဲ့
မသိေသးတဲ့သူေတြက ပိုမ်ားတဲ့အတြက္၊ ၿပီးေတာ့ ဒါဟာ အိမ္ကိုလြမ္းေနၾကတဲ့၊
အိမ္ျပန္ဖို႔ ျပင္ေနၾကတဲ့ ျမန္မာမ်ားအားလံုး သိကိုသိထားရမယ္လို႔
ယံုၾကည္တဲ့အတြက္ ဒီပိုစ့္ကို ေရးလိုက္ရပါတယ္။
ၿပီးခဲ့ ဗုဒၶဟူးေန႔ (၁၆-၁၁-၁၁)က ဂ်က္စတားက တာ၀န္ခံတစ္ေယာက္ အိမ္ကလူဆီ ဖုန္းဆက္လာပါတယ္။ ကိစၥက ေနာက္လ ဒီဇင္ဘာအတြက္ ၀ယ္ထားတဲ့ေလယာဥ္လက္မွတ္ကို အျပန္ ရက္ခ်ိန္းေပးႏိူင္မလား လို႔ ေမးလာတာပါ။ အိမ္ကလူက မျဖစ္ႏိူင္ေလာက္တဲ့အေၾကာင္း၊ ခြင့္ေတြကအစ အကုန္စီစဥ္ၿပီးျဖစ္ေနတဲ့ အေၾကာင္း ေျပာျပပါတယ္။ ဂ်က္စတားကလူက သူတို႔ရက္ေရြ႕တဲ့အတိုင္း လက္ခံရင္ တစ္ေယာက္ကို စလံုး၁၀၀နဲ႔ ၂ေယာက္စာ စလံုး၂၀၀ ေဘာက္ခ်ာလည္း offerေပးဦးမယ္လို႔ ဆိုပါတယ္။ အဲဒီမွာ အားနာတတ္ တဲ့အိမ္ကလူက ယတိျပတ္မျငင္းလိုက္ဘဲ မိန္းမနဲ႔ တိုင္ပင္လိုက္ဦးမယ္ကြာ လို႔ ေျပာခဲ့သတဲ့ရွင္။ ဟိုလူက လည္း ငါ့ရဲ႕ offerကို မင္းဆီ e-mailပို႔ေပးမယ္ ဆိုခဲ့ပါတယ္။
အဲဒီေန႔က အိမ္ေရာက္လို႔ ညစာစားၾကၿပီး e-mail စစ္ၾကည့္မွ မ်က္လံုးျပဴးၾကရတယ္။ လား လား သေကာင့္သားက ကြ်န္မတို႔ သေဘာတူညီခ်က္မရေသးဘဲ ေလယာဥ္လက္မွတ္ကို ရက္ေျပာင္းၿပီး ပို႔ လိုက္ေတာ့တာေလ။ အသြားရက္ကိုေတာ့ မေျပာင္းပါဘူး။ ျပန္လာမဲ့ရက္ကို ေျပာင္းထားတာပါ။ ကြ်န္မတို႔ မူလအစီအစဥ္အရ ဒီဇင္ဘာ ၃၀ရက္ေန႔ စလံုး ျပန္လာဖို႔ ရက္ခ်ိတ္ထားတာကို ၁လပိုင္း ၁၃ရက္ အထိ ႏွစ္ပတ္ခြာၿပီး ေနာက္ဆုတ္ထားတာကိုး။ ဒါ ဘယ္လိုမွ လက္မခံႏိူင္စရာပါ။ ဒါနဲ႔ ဂ်က္စတားကို ခ်က္ခ်င္း ဖုန္းဆက္ပါတယ္။
ကၽြန္မတို႔ အရင္က ၀ယ္ထားတဲ့ရက္အတိုင္း ျပန္ေျပာင္းေပးဖို႔ ေျပာေပမဲ့ မရခဲ့ပါဘူး။ ေနာက္ဆံုးေတာ့ ေရြး ခ်ယ္ဖို႔ ၂လမ္းပဲ ရိွတဲ့ အေၾကာင္း၊ သူတို႔ေျပာင္းေပးတဲ့ရက္အတိုင္းသြားၿပီး စလံုး၂၀၀ယူမလား၊ ဒါမွမဟုတ္ လက္မွတ္ဖိုးျပန္အမ္းတာ ယူမလား အဲဒီႏွစ္ခုထဲက တစ္ခု ႀကိဳက္ရာေရြးဖို႔ ေျပာင္ေျပာင္ပဲ ေျပာလာ ပါေတာ့တယ္။ ႏွစ္ခုလံုး မေရြးႏိူင္ဘူး၊ ငါတို႔သေဘာမတူဘဲနဲ႔ ေျပာင္းထားတာ ျဖစ္တဲ့အတြက္ လံုး၀ လက္မခံႏိူင္ဘူး။ ငါတို႔ ၀ယ္ထားတဲ့ ရက္အတိုင္းျပန္ေျပာင္းေပးပါလို႔ အႀကိမ္ႀကိမ္ ေျပာတယ္။ မရခဲ့ပါဘူး။
ဒီလို ဘာ့ေၾကာင့္ျဖစ္ရတာလဲလို႔ ကၽြန္မက ေမးတဲ့အခါ လက္မွတ္ oversold ျဖစ္သြားလို႔ပါတဲ့ေလ။ ဘယ္ေလာက္ ရယ္စရာေကာင္းတဲ့ အေၾကာင္းျပခ်က္လဲ။ seat availability နဲ႔ ေရာင္းတာ မဟုတ္လား။ computerized system နဲ႔ ေရာင္းၾကတာမဟုတ္လား။ ၿပီးေတာ့ ဒီဇင္ဘာျပန္ဖို႔ကို ၾသဂတ္စ္လထဲက ၀ယ္ ထားခဲ့တာမို႔ ဒါဟာ ဘယ္လိုမွ သည္းခံႏိူင္စရာအေၾကာင္းမရိွပါဘူး။
ၿပီးခဲ့ ဗုဒၶဟူးေန႔ (၁၆-၁၁-၁၁)က ဂ်က္စတားက တာ၀န္ခံတစ္ေယာက္ အိမ္ကလူဆီ ဖုန္းဆက္လာပါတယ္။ ကိစၥက ေနာက္လ ဒီဇင္ဘာအတြက္ ၀ယ္ထားတဲ့ေလယာဥ္လက္မွတ္ကို အျပန္ ရက္ခ်ိန္းေပးႏိူင္မလား လို႔ ေမးလာတာပါ။ အိမ္ကလူက မျဖစ္ႏိူင္ေလာက္တဲ့အေၾကာင္း၊ ခြင့္ေတြကအစ အကုန္စီစဥ္ၿပီးျဖစ္ေနတဲ့ အေၾကာင္း ေျပာျပပါတယ္။ ဂ်က္စတားကလူက သူတို႔ရက္ေရြ႕တဲ့အတိုင္း လက္ခံရင္ တစ္ေယာက္ကို စလံုး၁၀၀နဲ႔ ၂ေယာက္စာ စလံုး၂၀၀ ေဘာက္ခ်ာလည္း offerေပးဦးမယ္လို႔ ဆိုပါတယ္။ အဲဒီမွာ အားနာတတ္ တဲ့အိမ္ကလူက ယတိျပတ္မျငင္းလိုက္ဘဲ မိန္းမနဲ႔ တိုင္ပင္လိုက္ဦးမယ္ကြာ လို႔ ေျပာခဲ့သတဲ့ရွင္။ ဟိုလူက လည္း ငါ့ရဲ႕ offerကို မင္းဆီ e-mailပို႔ေပးမယ္ ဆိုခဲ့ပါတယ္။
အဲဒီေန႔က အိမ္ေရာက္လို႔ ညစာစားၾကၿပီး e-mail စစ္ၾကည့္မွ မ်က္လံုးျပဴးၾကရတယ္။ လား လား သေကာင့္သားက ကြ်န္မတို႔ သေဘာတူညီခ်က္မရေသးဘဲ ေလယာဥ္လက္မွတ္ကို ရက္ေျပာင္းၿပီး ပို႔ လိုက္ေတာ့တာေလ။ အသြားရက္ကိုေတာ့ မေျပာင္းပါဘူး။ ျပန္လာမဲ့ရက္ကို ေျပာင္းထားတာပါ။ ကြ်န္မတို႔ မူလအစီအစဥ္အရ ဒီဇင္ဘာ ၃၀ရက္ေန႔ စလံုး ျပန္လာဖို႔ ရက္ခ်ိတ္ထားတာကို ၁လပိုင္း ၁၃ရက္ အထိ ႏွစ္ပတ္ခြာၿပီး ေနာက္ဆုတ္ထားတာကိုး။ ဒါ ဘယ္လိုမွ လက္မခံႏိူင္စရာပါ။ ဒါနဲ႔ ဂ်က္စတားကို ခ်က္ခ်င္း ဖုန္းဆက္ပါတယ္။
ကၽြန္မတို႔ အရင္က ၀ယ္ထားတဲ့ရက္အတိုင္း ျပန္ေျပာင္းေပးဖို႔ ေျပာေပမဲ့ မရခဲ့ပါဘူး။ ေနာက္ဆံုးေတာ့ ေရြး ခ်ယ္ဖို႔ ၂လမ္းပဲ ရိွတဲ့ အေၾကာင္း၊ သူတို႔ေျပာင္းေပးတဲ့ရက္အတိုင္းသြားၿပီး စလံုး၂၀၀ယူမလား၊ ဒါမွမဟုတ္ လက္မွတ္ဖိုးျပန္အမ္းတာ ယူမလား အဲဒီႏွစ္ခုထဲက တစ္ခု ႀကိဳက္ရာေရြးဖို႔ ေျပာင္ေျပာင္ပဲ ေျပာလာ ပါေတာ့တယ္။ ႏွစ္ခုလံုး မေရြးႏိူင္ဘူး၊ ငါတို႔သေဘာမတူဘဲနဲ႔ ေျပာင္းထားတာ ျဖစ္တဲ့အတြက္ လံုး၀ လက္မခံႏိူင္ဘူး။ ငါတို႔ ၀ယ္ထားတဲ့ ရက္အတိုင္းျပန္ေျပာင္းေပးပါလို႔ အႀကိမ္ႀကိမ္ ေျပာတယ္။ မရခဲ့ပါဘူး။
ဒီလို ဘာ့ေၾကာင့္ျဖစ္ရတာလဲလို႔ ကၽြန္မက ေမးတဲ့အခါ လက္မွတ္ oversold ျဖစ္သြားလို႔ပါတဲ့ေလ။ ဘယ္ေလာက္ ရယ္စရာေကာင္းတဲ့ အေၾကာင္းျပခ်က္လဲ။ seat availability နဲ႔ ေရာင္းတာ မဟုတ္လား။ computerized system နဲ႔ ေရာင္းၾကတာမဟုတ္လား။ ၿပီးေတာ့ ဒီဇင္ဘာျပန္ဖို႔ကို ၾသဂတ္စ္လထဲက ၀ယ္ ထားခဲ့တာမို႔ ဒါဟာ ဘယ္လိုမွ သည္းခံႏိူင္စရာအေၾကာင္းမရိွပါဘူး။
ေျပာရင္းနဲ႔ ကၽြန္မလည္း
ေတာ္ေတာ္ေလး စိတ္တိုလာၿပီး ၃-၄ ႀကိမ္ေလာက္ ဖုန္းဆက္ၿပီး ေမးပါတယ္။ အားလံုး
တစ္သံတည္းထြက္ၾကပါတယ္။ ဒါနဲ႔ ေနာက္ဆံုးေျပာျဖစ္တဲ့ အမ်ိဳးသားက အြန္လိုင္း
feed back ေဖာင္ျဖည့္ၿပီးတင္ပါလို႔ အၾကံေပးပါတယ္။ ကၽြန္မကလည္း
ခ်က္ခ်င္းပဲ ျဖည့္တင္လိုက္ပါတယ္။
ေနာက္ေတာ့ သတိရတာနဲ႔ အဲဒီေန႔ ပတ္၀န္းက်င္ ျပန္လာဖို႔ စီစဥ္ထားၾကတဲ့ မိတ္ေဆြေတြဆီ ဆက္သြယ္ ၾကည့္ေတာ့ သူတို႔လည္း တူတူပဲ၊ သေဘာတူညီမွဳမရဘဲ return ticketကို Jetstarက ေနာက္ႏွစ္ ပတ္ေရႊ႕တာ ခံရတယ္လို႔ ေျပာၾကပါတယ္။ ပိုဆိုးတာက သူတို႔က ၁၉ရက္ေန႔ ျပန္ၾကမွာပါ။ စဥ္းစားသာၾကည့္ပါေတာ့၊ ၁၉ရက္ေန႔ျပန္မဲ့ဟာကို last minuteမွ (၁၆ရက္ေန႔မွ) သူတို႔ return ticket ေနာက္ႏွစ္ပတ္ေရႊ႕ခံရတာ သိရတဲ့ ဘ၀။ ေတာ္ေတာ္ေလးကို ဆိုးပါတယ္။ Customerကို ဂရုမစိုက္ဘဲ လုပ္ခ်င္ရာ လုပ္တဲ့ ဂ်က္စတား။ အင္မတန္ သိကၡာမဲ့တဲ့ လုပ္ရပ္ပါ။
ဘယ္လိုမွ စဥ္းစားခ်ိန္မရေတာ့တဲ့ မိတ္ေဆြ မိသားစုကေတာ့ အျပန္တစ္ျခမ္းအတြက္ Jetstarကေန Refund ထုတ္ၿပီး MAIဆီက အျပန္တစ္ေၾကာင္းအတြက္ တစ္ေယာက္ကို $၃၇၀ေပးၿပီး ၃ေယာက္စာ S$တစ္ေထာင္ေက်ာ္ ေပး၀ယ္သြားၾက ရပါတယ္။ Jetstarက တစ္ေၾကာင္းအတြက္ ၃ေယာက္စာ ျပန္အမ္းေငြက $၄၀၀ ေက်ာ္ထဲပါ...ဟူးးး
ဘယ္လိုပဲ လက္မွတ္ဖိုးျပန္ေပးတယ္ပဲ ေျပာေျပာ၊ ခုခ်ိန္မွာ ေလယာဥ္လက္မွတ္ေစ်းေတြက အရမ္းျမင့္ေန ပါၿပီ။ ၾသဂတ္စ္လ ကၽြန္မတို႔၀ယ္တုန္းက ႏွစ္ေယာက္ေပါင္းမွ စလံုး ၆၀၀ ေက်ာ္ရယ္။ ခုဆို ၁၀၀၀ေက်ာ္ေလာက္ရွိတဲ့အျပင္ ကိုယ္လိုခ်င္တဲ့ရက္လည္း ရခ်င္မွ ရေတာ့မွာပါ။ ၁၇ရက္ေန႔က Jetstarကို ကၽြန္မ ဖုန္းဆက္ၾကည့္ေတာ့ ကၽြန္မတို႔ကို လက္မွတ္ေရာင္းတုန္းက Big aircraft ခု small aircraftကို ေဒါင္း ဂရိတ္လုပ္တာမို႔ ခုလိုျဖစ္ရတာပါလို႔ ေျဖရွင္းခ်က္ ထုတ္ျပန္ပါတယ္။ အေၾကာင္းျပခ်က္ေတြက ခုတစ္မ်ိဳး ေတာ္ၾကာတစ္မ်ိဳးနဲ႔ ဂ်က္စတားပါ။
ဘယ္လိုပဲျဖစ္ျဖစ္ သူတို႔ထုတ္ေရာင္းထားတဲ့ လက္မွတ္တန္ဖိုးကို သူတို႔ တာ၀န္ယူရမွာေပါ့။ Confirmed ticket တစ္ေစာင္ရဲ႕ တန္ဘိုးကို သူတို႔ ထည့္တြက္ရမွာေပါ့။ ခုေတာ့ နဲနဲမွ သိကၡာမရိွတဲ့ လုပ္ရပ္ကို ေရြးခ်ယ္ၾကတယ္။ ေလေၾကာင္းလိုင္းတစ္ခုအေနနဲ႔ နာမည္ပ်က္တာေလာက္ ဘာကမ်ား ဆိုးဦးမလဲရွင္။ ေသခ်ာတယ္ေလ၊ Jetstarက လက္မွတ္ဘိုးအျပည့္ျပန္ထုတ္ေပးတယ္ပဲထား။ ခုလက္ရိွေပါက္ေစ်းနဲ႔ဆို အိတ္ထဲက တစ္ေစာင္ကို $၂၀၀ နီးပါးစိုက္၀ယ္ရေတာ့မွာပါ။
ေနာက္ေတာ့ သတိရတာနဲ႔ အဲဒီေန႔ ပတ္၀န္းက်င္ ျပန္လာဖို႔ စီစဥ္ထားၾကတဲ့ မိတ္ေဆြေတြဆီ ဆက္သြယ္ ၾကည့္ေတာ့ သူတို႔လည္း တူတူပဲ၊ သေဘာတူညီမွဳမရဘဲ return ticketကို Jetstarက ေနာက္ႏွစ္ ပတ္ေရႊ႕တာ ခံရတယ္လို႔ ေျပာၾကပါတယ္။ ပိုဆိုးတာက သူတို႔က ၁၉ရက္ေန႔ ျပန္ၾကမွာပါ။ စဥ္းစားသာၾကည့္ပါေတာ့၊ ၁၉ရက္ေန႔ျပန္မဲ့ဟာကို last minuteမွ (၁၆ရက္ေန႔မွ) သူတို႔ return ticket ေနာက္ႏွစ္ပတ္ေရႊ႕ခံရတာ သိရတဲ့ ဘ၀။ ေတာ္ေတာ္ေလးကို ဆိုးပါတယ္။ Customerကို ဂရုမစိုက္ဘဲ လုပ္ခ်င္ရာ လုပ္တဲ့ ဂ်က္စတား။ အင္မတန္ သိကၡာမဲ့တဲ့ လုပ္ရပ္ပါ။
ဘယ္လိုမွ စဥ္းစားခ်ိန္မရေတာ့တဲ့ မိတ္ေဆြ မိသားစုကေတာ့ အျပန္တစ္ျခမ္းအတြက္ Jetstarကေန Refund ထုတ္ၿပီး MAIဆီက အျပန္တစ္ေၾကာင္းအတြက္ တစ္ေယာက္ကို $၃၇၀ေပးၿပီး ၃ေယာက္စာ S$တစ္ေထာင္ေက်ာ္ ေပး၀ယ္သြားၾက ရပါတယ္။ Jetstarက တစ္ေၾကာင္းအတြက္ ၃ေယာက္စာ ျပန္အမ္းေငြက $၄၀၀ ေက်ာ္ထဲပါ...ဟူးးး
ဘယ္လိုပဲ လက္မွတ္ဖိုးျပန္ေပးတယ္ပဲ ေျပာေျပာ၊ ခုခ်ိန္မွာ ေလယာဥ္လက္မွတ္ေစ်းေတြက အရမ္းျမင့္ေန ပါၿပီ။ ၾသဂတ္စ္လ ကၽြန္မတို႔၀ယ္တုန္းက ႏွစ္ေယာက္ေပါင္းမွ စလံုး ၆၀၀ ေက်ာ္ရယ္။ ခုဆို ၁၀၀၀ေက်ာ္ေလာက္ရွိတဲ့အျပင္ ကိုယ္လိုခ်င္တဲ့ရက္လည္း ရခ်င္မွ ရေတာ့မွာပါ။ ၁၇ရက္ေန႔က Jetstarကို ကၽြန္မ ဖုန္းဆက္ၾကည့္ေတာ့ ကၽြန္မတို႔ကို လက္မွတ္ေရာင္းတုန္းက Big aircraft ခု small aircraftကို ေဒါင္း ဂရိတ္လုပ္တာမို႔ ခုလိုျဖစ္ရတာပါလို႔ ေျဖရွင္းခ်က္ ထုတ္ျပန္ပါတယ္။ အေၾကာင္းျပခ်က္ေတြက ခုတစ္မ်ိဳး ေတာ္ၾကာတစ္မ်ိဳးနဲ႔ ဂ်က္စတားပါ။
ဘယ္လိုပဲျဖစ္ျဖစ္ သူတို႔ထုတ္ေရာင္းထားတဲ့ လက္မွတ္တန္ဖိုးကို သူတို႔ တာ၀န္ယူရမွာေပါ့။ Confirmed ticket တစ္ေစာင္ရဲ႕ တန္ဘိုးကို သူတို႔ ထည့္တြက္ရမွာေပါ့။ ခုေတာ့ နဲနဲမွ သိကၡာမရိွတဲ့ လုပ္ရပ္ကို ေရြးခ်ယ္ၾကတယ္။ ေလေၾကာင္းလိုင္းတစ္ခုအေနနဲ႔ နာမည္ပ်က္တာေလာက္ ဘာကမ်ား ဆိုးဦးမလဲရွင္။ ေသခ်ာတယ္ေလ၊ Jetstarက လက္မွတ္ဘိုးအျပည့္ျပန္ထုတ္ေပးတယ္ပဲထား။ ခုလက္ရိွေပါက္ေစ်းနဲ႔ဆို အိတ္ထဲက တစ္ေစာင္ကို $၂၀၀ နီးပါးစိုက္၀ယ္ရေတာ့မွာပါ။
ေနာက္ထပ္ေသခ်ာ တာတစ္ခုက
အားလံုးလိုလိုဟာ Jetstarကေန MAIကို ေျပးၿပီး လက္ရိွေပါက္ေစ်း နဲ႔
ေပး၀ယ္ၾကေတာ့မွာပါ။ Jetstar နဲ႔ MAI ဟာ အက်ိဳးတူ ပူးေပါင္းေဆာင္ရြက္သည္
ဆိုတဲ့ ေခါင္းစဥ္ေအာက္မွာသာ ရိွေနရင္ Jetstarရဲ႕ အခုလုပ္ရပ္ဟာ ဘာကို
ရည္ရြယ္တယ္ ဆိုတာ ေျပာေနစရာေတာင္ မလိုေတာ့ဘူးေပါ့ရွင္။
ကၽြန္မတို႔ ျမန္မာလူမ်ိဳးေတြက အားနာတတ္တယ္။ ေနပါေစေတာ့ကြာဆိုၿပီး ေအးေအးေနတတ္ၾကတယ္။ တစ္ခ်ိဳ႕က်ေတာ့လည္း ဘာလုပ္ရမွန္း မသိၾကဘူး။ ဘာမွလုပ္လို႔ ရမွာ မဟုတ္ပါဘူး လို႔လည္း ေတြးတတ္ၾကတယ္။ နဲနဲေလးေလာက္ေတာ့ လုပ္ၾကည့္ၾကေစခ်င္ပါတယ္။ ဒါဟာ လူပါး၀လြန္းတာပါ။ ေစာ္ကားလြန္းတာပါ။ Customerကို တန္ဘိုးမထားတဲ့ လုပ္ရပ္ပါ။ လံုးလံုးမတရားတဲ့ လုပ္ရပ္ပါ။ ေအးရာေအးေၾကာင္း ၿငိမ္မေနၾကပါနဲ႔။ လုပ္လို႔ရတာေလးေတြ လုပ္ၾကည့္ၾကရေအာင္ပါ။ အားလံုး လူညီၾကဖို႔ပဲ လိုပါတယ္။
၁) http://www.case.org.sg/ မွာ သြားတိုင္ပါ။ Document အျပည့္အစံုနဲ႔ Monday-Saturday 9-4pmပါ။
ကၽြန္မတို႔ ျမန္မာလူမ်ိဳးေတြက အားနာတတ္တယ္။ ေနပါေစေတာ့ကြာဆိုၿပီး ေအးေအးေနတတ္ၾကတယ္။ တစ္ခ်ိဳ႕က်ေတာ့လည္း ဘာလုပ္ရမွန္း မသိၾကဘူး။ ဘာမွလုပ္လို႔ ရမွာ မဟုတ္ပါဘူး လို႔လည္း ေတြးတတ္ၾကတယ္။ နဲနဲေလးေလာက္ေတာ့ လုပ္ၾကည့္ၾကေစခ်င္ပါတယ္။ ဒါဟာ လူပါး၀လြန္းတာပါ။ ေစာ္ကားလြန္းတာပါ။ Customerကို တန္ဘိုးမထားတဲ့ လုပ္ရပ္ပါ။ လံုးလံုးမတရားတဲ့ လုပ္ရပ္ပါ။ ေအးရာေအးေၾကာင္း ၿငိမ္မေနၾကပါနဲ႔။ လုပ္လို႔ရတာေလးေတြ လုပ္ၾကည့္ၾကရေအာင္ပါ။ အားလံုး လူညီၾကဖို႔ပဲ လိုပါတယ္။
၁) http://www.case.org.sg/ မွာ သြားတိုင္ပါ။ Document အျပည့္အစံုနဲ႔ Monday-Saturday 9-4pmပါ။
၂) ဂ်က္စတားရဲ႕ FB စာမ်က္ႏွာhttp://www.facebook.com/pages/Jetstar-Asia/31975232581 မွာ wall post သြားေရးပါ။
၃) အားလံုးစုၿပီး Mediaထိေပါက္ေအာင္ သြားလို႔ ရပါတယ္။ သူတို႔ လက္မွတ္ဘိုး ျပန္အမ္းတာကို လြယ္လြယ္ လက္မခံၾကပါနဲ႔ဦး
၄)ကၽြန္မရဲ႕ ေကာ္မန္႔မွာ ဂ်က္စတားလက္မွတ္၀ယ္တုန္းက Booking Ref. နံပါတ္ေလးေတြ ေရးေပးသြားၾက ပါ။
လံုး၀ အေလွ်ာ့မေပးပါနဲ႔။
မသိေသးတဲ့သူေတြကိုလည္း တစ္ဆင့္စကားပါးလိုက္ၾကပါ။ Westerner ေတြကို သူတို႔
မလုပ္ရဲပါဘူး။ စင္ကာပူရီယန္ေတြကို သူတို႔ မလုပ္ရဲပါဘူး။ ျမန္မာေတြမို႔
ရမလားလို႔ အကဲစမ္း ၾကည့္တာပါ။ ဒါဟာ လူမ်ိဳးေရးပါ ပါပါတယ္။ ဒီကိစၥဟာ
ေပါ့ေသးေသးမဟုတ္ပါဘူး။ ကၽြန္မကေတာ့ ဂ်က္စတားကို သပိတ္ေမွာက္ပါတယ္။
ေနာင္ကို ဘယ္ေတာ့မွ ဂ်က္စတား မစီးေတာ့ပါ။
***ဂ်က္စတား ဖဘက ကူးလာတာပါ။
Amy Soe I really upset to travel with Jetstar and I'm regret to choose Jetstar. I had made a booking and made a payment since August for my flight. Today last minute call me and cancel my ticket due to too loaded on 30 Dec and ask me to change to 21 dec or 13 Jan. I already made a appoinment and prepare my trip. Last minute call me and offer me either to change a date or get a refund. At this time I can't buy any other airline all are fully book. If inform me early I still can choose other airline. And my best friend wedding on 25 Dec so how am i goiing to atten. If my wedding on that day how they going to settle on it. And when I call customer service officer different people answer me different reason. Not easy to apply my leave again do you concern for that Jetstar.
Florence Aung Attention: CEO (Jetstar)
Dear Sir/Madam,
I am very disappointed with the way the jetstar works. I have bought return tickets for two from singapore to yangon on sept 08 2011 ( dept on 24 dec 2011 and arrival on 7 Jan 2011).
Today, I was informed there is no flight from Yangon to Singapore on the 7 Jan 2011 by Jetstar staff and offered me 11 jan 2011 (wed) instead. That is totally unacceptable for me since I have to plan many things eg:leave applications( It is not so easy at all for us to extend leaves) and many other things needed for this leave for approval.Though i was told there was no flight returning from Yangon to Singapore ( during 26 Dec 2011--10 Jan 2012) ( you can check the recording for telephone conversation made( 9:30am to 10:45am 17-Nov-2011) that i call your 3 staffs, one of them say no flight, another one hang up the phone during conversation( his name Max or something like that) and last one--not bad in my opinion). I know there is a flight on the 7th January 2012 from Yangon to Singapore in the morning arrival 10:25am Yangon. My schedule flight from yangon to singapore is 11:25am on January 7 2012.
There is no logic if there is no flight at 11:25am on January 7 2012. I feel I am being cheated by some unfair policy( may be to make more money).I am offered to options- one ( to get fully refund) and another one to either get refund for return only or accept the return date on 11 Jan (wednesday) 2012 and get 200S$ dollar voucher for each affected person- for my case 2persons). Both options are unacceptable for me knowing that there is a flight from Yangon to Singapore on Jan 7 2012 which I have booked and confirmed tickets since September 8). Come to think or it for yourselves, If you were in my position, will you be pleased with what the jetsar is doing to me and affected customers? My holidays is already spoilt by this unethical way of making money.
I sincerely request that please put me and my wife on Jan 7 2012 flight from Yangon to singapore in order for me to believe that the jetstar is deserved to be my first choice airline.
You have already committed on this offer by accepting ticket fare from customer,you should be responsible for it.
Await your soonest positive reply and responsible action on this case.
Regards,
Nyan Lin Htat
Yesterday at 1:22pm · ·
7
Amy Soe The ticket which I bought since August. Now they told me oversold and my flight cancel. That mean they r not work properly since August now they know oversold? Now ask to refund or change a date, So easy for them to say that. If they tell me in Sep I still can choose other airline. Now I already arrange and tell me all stupid reason.
18 hours ago · · 1
Khin Saw Htwe me too, I bought ticket since August , they gave same reason and ask to refund or change date which too far from my return ticket date , they are cheating on us , we got it in offer fare rate , i think they sold back higher rate to the other and simply say that oversold and flight cancel .I have never seen other air line in this kind of stupid reason ,we have to let other people to aware of this case... BE AWARE DO NOT BOOK ON LINE ,,, WILL BE CHEATED BY JETSTAR
17 hours ago · · 1
Naing Aye Latt We are facing the same treatment from Jetstar and that's so unacceptable as customers who are holding confirmed tickets issued by Jetsrar. They must do something like arranging additional flight or compensate air fare according to current price from other airline as now the tickets price is sky-high. We have already been arranged accommodation and domestic flight at destination as well. Who will take responsibility for all that charges incurred? Definitely Jetstar jeopardizes my holiday plan and we should make awareness of such Jet stars's' attitude to people.
3 hours ago ·
Naing Aye Latt Even if Jetstar compensates air fare according to current price from other airline, too late , not secure to get a seat already as our initial planning date. Hence, only one option to let us get on board Jetstar !!
3 hours ago ·
Zaw Zaw Cho Everybody, Jetstar just cheat to her customers. Not only you, there are so many people who have booked on these high peak season. Jetstar sold with a promotion price, but now the price is flying high for these days. So, Jetstar just omit your seat only. Pls, carefully check from any possible sources of information as much as you can, there is no any flight will be cancelled on these scheduled dates. Just omit your seats only. Make sense. How dare to cheat like that in Singapore. Now, I am arranging to disclose those cheat cases to Ministry of Transport (Singapore), CAAS (Singapore), some news agency in Singapore, Yahoo News, Straits Time, etc. Also, I am arranging to send those information to all Journals in Myanmar. I will inform all updates time by time again.
2 hours ago · · 6
Michael Maung Mra U What I can confirm now is JETSTAR cancelled some tickets only. 100% sure that not all the passengers for the same flight are affected. We should gather more information and share one another.
2 hours ago · · 2
Zaw Zaw Cho Pls, everybody, log and claim to Civil Aviation Authority of Singapore, CAAS at q...@caas.gov.sg, ph: 6542 1122, and Consumer's Association of Singapore, CASE at sa...@case.org.sg. Also, pls, inform to any journals in Myanmar.
2 hours ago · · 3
Michael Maung Mra U There is some responce from JETSTAR Australia side about our complaint, Just sharing and will update outcome to all later
2 hours ago · · 2
Wendy Min I have already checked with Jetstar staff. She said they changed small cargo and they shift return date from Yangon (from 4/1/12 to 11/4/12) only for 15 female passengers and flight is not cancel. But my brother also received call and emails same as me. They just give reason anyhow. I found most people bought tickets around August which is normal price rate.
Jet Star : Are you try to create disappointed all passengers who bought with normal price? If people accept refund; are you planning to sell with high price to new passenger as this is hot period?
I print this Facebook page as I know they delete all complains very soon. Don’t keep quiet. We cannot accept such cheating case in Singapore.
You can complain to below. More complain can made legal faster action.
Ministry of Transport (Singapore)- http://app.mot.gov.sg/Contact_Us.aspx,
Consumer Association of Singapore http://www.case.org.sg/,
Yahoo http://feedback.help.yahoo.com/feedback.php?.src=FP-SG&.from=_footer&.done=http%3A%2F%2Fsg.yahoo.com
Singapore Authorize PIC : Kindly please don’t keep quiet. Singapore is a lawful country. Please arrange to settle this chatting case which is fully related to your National Identity. We want to be proud citizen of Singapore.
about an hour ago ·
Stella Kwa where's my voucher? already 15days later.. and yet my fren whom is later then me.. already got the voucher.. why no dates is given to me for the dateline? why always the same old reply to my answer whenver i call.. i need to book my vacation soon.. and yet voucher is not here... WHY!!!!!!!!!!!!!!!!!!!!!!! so piss n disappointed with the service given.. kinda regret to choose jetstar... damn piss off........
about an hour ago ·
Zaw Zaw Cho According from all information for the time being, most of the Myanmar people who bought the tickets on about Aug 2011 are affected. Beside this, there is not any contact person and office in Singapore, except at Terminal 1. I will update accordingly.
57 minutes ago ·- Henry Cheng
Shame on you Jetstar on dishonest action on your customers. I suggest
you to solve those complains legally and rightfully or you will be
notorious in this region. I am a strong customer of Jetstar but next
time I need to think twice to choose you.10 minutes ago · · 1
- Aung Hein Minn I bought the tickets from Jetstar as well. Hopefully, my tickets will not be cancelled by Jetstar.
6 hours ago · 1 -
Stella Kwa where's my voucher... oh my god.. i lodge complain to the web.. but like no use.. arghh.. i wan my vacation.. damn
5 hours ago -
Wendy Min share this information to all of your friends to prevent for future...
5 hours ago
Wendy Min I have already written and share this information on the wall of Air Asia, Silkair, Lufthesa, Myanmar Air Way International, etc.,
4 hours ago · 2
Zaw Zaw Cho Pl, do not take any refund. Jetstar is just cheating us. Pl, unite. I will do a legal action to jetstar on soon after contact to Singapore Police Force. I will update my plan accordingly.
27 minutes ago · 1
ေနာက္ဆက္တြဲ သတင္း
ဒါကေတာ့ CAASက ျပန္စာပါ။
We are sorry to learn about your unpleasant experience regarding the cancellation of your return flight.
We
have forwarded your email to Jetstar Asia to look into your feedback.
They will be responding to you soon. Should you require further
assistance, you may contact Jetstar Asia's call centre for assistance at
800 6161 977.
Thank you.
Cheng Suat Guek (Ms)
for CAAS QUALITY SERVICE MANAGER
Executive (Secretariat)
Corporate Services Division
Civil Aviation Authority of Singapore Singapore Changi Airport, PO Box 1, Singapore 918141
Tel (65) 1800 542 3366 Fax (65) 6542 1231 Email q...@caas.gov.sg
www.caas.gov.sgဂ်က္စတားကလည္း ကၽြန္မဆီ စာျပန္လာပါတယ္။ ဒီကိစၥကို သူတို႔ ေျဖရွင္းေပးပါမယ္။ ေနာက္ထပ္ Business days ၁၅ရက္ေစာင့္ေပးပါတဲ့။
Thank you for letting us know about your Jetstar experience.
We
do apologise for the delay in acknowledging your feedback. This email
is confirmation that we are in receipt of your feedback.
Please
allow at least 15 business days for a response from one of our Customer
Care analysts. If your feedback or query relates to imminent travel
(within 72 hours), please contact our Customer Relationships team on 131 538 and our Telephone Reservations team will request one of our analysts to call you.
Thanks
again for contacting us. To help us identify and respond to this
specific issue, please clearly quote your Case ID (CAS-530891-9VFHTS )
in any correspondence.
Kind regards,
The Jetstar Customer Care Team
ကၽြန္မ
လက္မခံႏိူင္ပါဘူး။ Business days ၁၅ရက္ဆိုတာ ၃ပတ္တိတိပါ။ ဒါေၾကာင့္
ႏိူ၀င္ဘာ လကုန္ထိပဲ ေစာင့္ႏိူင္မယ္။ ေျဖရွင္းေပးပါ လို႔
ထပ္ၿပီးေတာင္းဆိုထားပါတယ္။ Media ေတြ အထိေပါက္ဖို႔ ကိုလည္း
ဆက္လုပ္ပါဦးမယ္။ အြန္လိုင္းမီဒီယာေတြကေန တစ္ဆင့္ ျဖစ္ခ်င္ ျဖစ္ပါမယ္။
တစ္ခုခု အေၾကာင္း ထူးရင္ ထပ္ေျပာပါဦးမယ္ရွင္။
Thomas Latt
Nov 25, 2011, 3:48:27 AM11/25/11
to travelmyanmar
Dear Industrial Mates,
Please kindly post your comments on the recently happened Jetstar's game.
Please kindly post your comments on the recently happened Jetstar's game.
Nyi Nyi ®
Nov 25, 2011, 4:48:28 AM11/25/11
to travel...@googlegroups.com
if the Jetstar does it only to Myanmar nationals, this is discrimination. pls keep us posted. Thanks.
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Nyi Nyi
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Nyi Nyi
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