Can tour company compensate guide?

[Ko Yin Tun]

Good morning everyone!

I would like to know whether tour company can compensate guide for any reason without any prior agreement?

Please share if you have any experience about that.

Thanks & best regards,

Yin Tun

[Nyi Nyi ®]

Ko Yin Tun, according to your statement "Please share if you have any experience about that" I have no words to say. Because i have no such experience. But I did have those moments when I worked dealing with tour assignments. As far as I know, there is no "contract" or "agreement" in majority of "Myanmar tour operators" and "tour guides." I don't think it is a way  but a kind of industrial practice so far. What should be doing now between the company and tour guide" is "mutual understanding" on particular issue. Whether to pay "cancellation fees" to the guide is only up to "whether (a) you are conditioned to do it, (b) you are budgeted to do it, (c) you are willing to do it. It totally depends between you and the tour guide. How you think it is ethical issue or relationship building. Or you can simply ignore as there is "no prior contract/agreement" to pay "cancellation fees." As far as I know MTGA (Guide association) has been talking about this to legitimate. But so far, no news.

[fu awake]

Hi Ko Nyi,

Thanks for your mail.

My English is very poor and I am shame about this.

In fact what I wanted to create the topic was Can tour companies deduct the guides fee for their irresponsible? 

It is my fault that I use the word compensate without knowing how to use.

If possible can you delete my previous topic?

I am very sorry for extra work. I can imagine how busy you are in peak season.

Best regards,

Yin Tun

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[Nyi Nyi ®]

No worry Ko Yin Tun, thanks for your participation. This is not a platform for Written English competition but a place where we can discuss about Myanmar tourism updates, share our thoughts and ideas on it. Now it seems that you want to state "if a tour operator can charge when a tour guide act irresponsibly on an assignment." If so, you need to bring this matter upfront before you assign jobs for them. Not only after when things got worsen.

Or you can simply write "terms and conditions" before hand. If you do so, it's kind of "stick" - where is carrot? On the other hand, you need to create "Punishment as well as Award" to the fairness of people working for you. But this can only be successful if you come up with really high incentives for tour guides. My humble opinion only! Have a nice weekends, Ko Yin Tun.

[Prospect Myanmar Myanmar]

BUSINESS ETHICS WOULD SHOW YOUR BUSINESS IMAGE !

EVERYBODY HAS OPPORTUNITY COST !

as far as i know , MTGA did pre discussion with UMTA on ground agreements and we should need to give facts on which part should be discussed  In details

and
do you all aware that NEW TOURISM LAW HAS BE DRAWN BY MINISTRY AND WILL BE SUBMITTED .
WHO ELSE AS  PARTICIPANT WHEN IT HAS BEEN DRAWING LAW !

MINISTRY SHOULD BE PART OF EMPOWERMENT FOR ALL TOURISM STAKEHOLDERS AND IT ITSELF AS FACILITATOR TO  ALL AND JUST PARTIALLY INTERVENTION IN THE AFFAIRS NOT HOLDING AUTHORITATIVE POWER .

 MINISTRY OF HOTELS AND TOURISM  HIGHER OFFICIALS  ( EX-SERVICE ) STILL WANTING TO  HOLDING POWER AND CONTROL  AS IF AUTHORITARIAN BODY .

 

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[Nyi Nyi ®]

It sounds familiar to me, Prospect Myanmar. Very interesting... Can you elaborate that pls? However, if this is not related to the discussion, pls post a new discussion. Thanks for your participation.

[Naung Naung Han]

Dear Friends,

I have a few questions concerning Guides.

(1) Can guides be punished for failure of their professional duties (with or without contract)? If YES, what should be the punishments? Deduction of guide fees? Complaint and report to MTGA? Examples for failure of professional duties are (a) the failure to explain properly the site due to lack of knowledge (b) language in-proficiency (3) missing important sight-seeings due to bad timing or lateness or personal time

(2) Can guides be punished for misconduct during his professional work? Examples are (a) drinking alcohol on tour or on duty time (b) consumption of betel with red teeth while speaking (3) busy with phone calls for personal matters while making commentary and explaining the site (4) without consent from guests, drop off at jewelry shops by insisting.

All the comments are welcome from industrial colleagues but please be positive.

Ko Naung Naung 

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[Nyi Nyi ℠]

Ko Naung,

Let me put my 2 cents for yours.
Before we talk about how to fire let's look at first who makes decision to hire. Since tour-operators make that decision, responsibility lies apparently over tour operators. Hence the role of tour operators outweigh more responsibility. It is you (tour operators) who make good or bad choice for your travellers.

On the flipside of the coin, tour guides have their own role and responsibility. What if a guide failed those?

(a) being lack of knowledge - nothing we can do. We should simply not use his/her service.

(b) language inefficiency - it's totally non-sense that a travel agent hires a guide not knowing his/her language skills.

(c) it's a work between tour operator and tour guide how to overcome these difficulties - here is a situation - a guide tells that a travel agent put so many places to visit in a day not knowing logistics. Meanwhile a travel agent would say the guide doesn't know how to manage smoothly to visit those sights. See? it is purely a blame game. Not worth it!!

All other stuffs you mentioned are related to ethics of each individual. They can be referred to MTGA in a hope the organization will take action.

After all, we are building our image/brand or goodwill. Once spoiled, you are out.

yours, Frankie

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[Thomas Latt]

if you guys go further detail, the discussion will be useful for future MoU between Guides and Tour Operators which most probably to be signed by both parties before every assignment. and Myanmar will be honored in the region who invents such Agreement.

cheers & salute!

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