Southwest Airlines is dedicated to delivering excellent service to each and every customer. Whether you book your tickets online, through the Southwest mobile app, over the phone, or at a ticket counter, Southwest ensures you get the lowest available fare. This means that when you ask about a fare or reservation, you'll always be offered the best price for which you qualify.
If your flight is delayed or canceled, Southwest Airlines uses an automated system to inform you within 30 minutes of becoming aware of the change. You can receive these updates through email, text, or voice notifications, depending on your preferences at the time of booking. At the airport, flight information screens and departure gates will also display the latest updates.
Southwest Airlines is also committed to handling your baggage with care. They strive to load your luggage onto the same plane you're on and return it to you promptly at your destination. If your luggage is delayed, Southwest aims to return it to you within 24 hours. Should your luggage be delayed or lost, you can file a report at the airport and submit a claim for reimbursement of reasonable expenses.
In cases where you need to cancel your reservation, Southwest Airlines allows you to do so within 24 hours of booking, with a full refund processed to your original payment method. For any issues or complaints, Southwest guarantees a response within 30 days and a resolution within 60 days.
If you ever need assistance or have questions, don't hesitate to reach out to Southwest Customer Service at +1-800-970-3794.