Re: Still Got An IPhone 5 You Need To Update It To Keep It Working

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Tabatha Pasqua

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Jul 14, 2024, 5:43:56 PM7/14/24

to tranaljexre

It seems that since updating to iOS 17.1.1 my iPhone 12 Pro keeps asking for my outlook.com email password. I have deleted and recreated the account and rebooted my iPhone but the issue continues. I also deleted the account and re-recreated it as an exchange account (still using the outlook.com address). No help. Any help is appreciated. This is also happening on my iPad running ipados 17.1.1.

Still got an iPhone 5 You need to update it to keep it working

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I had a live.com account that was giving the pop-up (but still loading messages in Mail) so I knew the password was entered correctly. What fixed it for me was re-adding it as an Outlook account in Mail Settings, rather than Microsoft Exchange. Not exactly your issue but possibly related.

I really don't think this is an ios 17 issue since it's doing it with ios 16 also. I have the Outlook app on my phone and I receive mail and don't get asked for a password. I think it's probably and issue with the iPhone mail app.

This situation was happening me with my outlook accounts across my MacBook, iMac and iPhone. What fixed it for me was deleting each of the accounts and re adding them. However, on my MacBook and iMac I added the outlook accounts as 'Microsoft Exchange' and on my iPhone I added it as 'Outlook'. Hope this helps some people out.

Apple has to fix. Potentially, as one user suggested, an update to your device app might fix. I know I'm certainly getting tired of this. I installed the Outlook mail app to use when I cannot count on one of the largest, if not the largest, tech companies in the world to deliver a functioning mail app.

I think it's more a Microsoft problem than a Mac one. I have the same problem, but only with my two Microsoft email accounts. Been going on, off and on, for years, but only with the Outlook/Microsoft accounts. No such problem with my Mac email or Gmail or Yahoo accounts. (Yeah, I have way too many email accounts!)

There's no way to manually enter the password into the mail app. As soon as I click on the update password field, it instantly takes me to an Outlook web site to log in. When I log on to Outlook, when I go back there - there's no option to update password - the link and field is gone in the native IOS mail app. My guess is they are storing an API key or something in lieu of a username/password. Its this function that is NOT working in IOS 17 latest update. I would hope Apple would be working on this.

It is possible but only apple center can do that and I did replace my customer screen and home button at apple store and it worked after they replaced that. it needs to be repair after replace it but don't know how.

I ordered a replacement iPhone SE a few days ago since my old one broke, and when it came I found out it was refurbished. Touch ID wasn't working since the home button had been replaced, and so I swapped in the one from my original phone, and then put the phone into DFU mode and reset it. Even though I have an original, working home button, it doesn't work.

It is possible to splice the broken home button back together if you have the skills. However there is no "chip" on an iPhone 6 home button. The only chip is the sensor chip fused to the sapphire face of the button, it is not possible to remove the chip from the button or extract any data from it.

@tomchai you seem very reputable so I would love to ask you a question regarding iPhone 7/7+ Home buttons. When I did a replacement on my 7+ screen I was reckless and tore the upper half of the flex a bit and now Touch ID and clicking function no longer works. My plan is to take a iPhone 7 home button that is not damaged and swap the U10 so that I will have the original U10 on the new flex cable, it appears this will only fix the clicking function but not the Touch ID. Do you know which chip is for the Touch ID on the home button flex? I would like to know so I can swap both that chip and the U10 on to the new flex so that my phones home button will function properly. Thanks so much.

I actually got a new one to work , I first disconnected the battery , disconnected the lcd , battery back on let it start up connected to a computer so you know when it has started up , then disconnect battery again , on the lcd disconnect the home button , then reattach the lcd , let it start up then shut it down again , connect the home button again and start up , then shut down and restore in dfu mode , then it will work , it basically rewrites the the code for the home button , I have done this on many many phones now with 100% success , hope it helps

Not that I have found and I've for sure tried. Best I can figure out is there is a chip in the Touch ID button that is paired with the logic board at the factory. That information is stored somewhere at board level, since a wipe/restore doesn't reset it.

Yes. The iPhone 5s button has 2 parts, the sensor chip behind the crystal and the controller chip on the flex, also the other end of the chain would be the A7 CPU. However starting with iPhone 6, Apple started using a one-chip solution, the sensor chip and the controller chip are one and only.

I've heard people fixing home button flexes by splicing broken ends together, replacing malfunctioning caps/chokes/resistors on it, or even migrating the controller chip for iPhone 5s (not confirmed) but chip migration would not be possible for home buttons on iPhone 6 and above because there is only one chip and it is not possible to pull it off the crystal.

is it glued to the crystal? As I have a home button which has small cracks but works i.e. TOUCH ID etc. had to replace screen and got a new home button with the new screen. Need to replace the button only does not look good with the cracked button, please help.

I heard that there is a method with soldering(?) the chip from the flex or something like that.. And wouldn't it be possible to get to know the unique ID of the processor and change it on the homebutton?

It might be done in future, but as Josh says, Apple is very tight with their security. To put it this way, still cannot find a way to reprogram SMC chips from MacBooks made years ago, so I can't buy them new and instead have to pull them from broken boards...

Apple does not make the Touch ID scanner and logic board together but you cannot use non matching parts, so at some point they are paired. The Touch ID does have an IC and the phone has its ICs, so at some point the two are paired together through programming. It would only make sense that when the software is loaded on the phone, it finds the Touch ID identifier and creates a unique internal code. If either of those parts are swapped, the code doesn't check and Touch ID fails.

Since no amount of of software hacking has been able to decode or encode this, its almost certainly a one time event that can't be redone without using whatever method is used at the factory. I am used to Android programming, so in my mind its some sort of MD5 check.

There is a way to keep the touch ID when reparing a iPhone home button. I refurbish phones and sell then on eBay. I have a bunch of home buttons and mixed them up and needed to find the right home button for the phone I was working on. I called Apple and they told me it could be done, but never got to tell me how, because I had to hang up and really I just thought the representative didn't know what she was talking about.

Well, that night I was fixing a phone with a black screen and just grab any button to test it and I put the phone in recovery mode and after I started to set it up the finger scan didn't fail and I was able to use the Touch ID. The they was I had used a white button and the Touch ID was working and it couldn't have been the original since my screen was a black screen. I called Apple again and was told that yes it should work. What the rep explained to me was that some companies don't put the correct hardware on the home buttons they sell to save money, but if you purchase a quality one it will be able to reset the Touch ID to work by doing a full system restore in DFU mode. So who knew you can restore the Touch ID it just depends on the home button you purchased. They did say that the Apple Store and Best Buy can repare it for you and keep your Touch ID.

I can't confirm what Richard said. After your post I was very curious if this method would work, so I put two iPhones apart and tried the Homebutton from the one iPhone on the other one, but also after a normal reset and a reset in DFU mode the phone still gives me a touch ID error...

I am pretty sure it happened maybe a lucky one which I doubt. I read if that it can be done with jailbreak. If this is true then this to me is the most likely reason. I read if you jailbreak it then even if you go back to Apples firmware button stays linked. I tried to also duplicate what happened to me and it hasnt worked again. I took buttons with original buttons put them on another phones and nothing. I called apple again they again told me it can be done. I started to feel like they were trying to get me to go change the screen and button at the apple store. They said that definitely works. I dont know if that is true. Thinking of going to app store with a phone with nonworking home button and getting screen and button replaced. This way I will know if they are just switching the button pretending to program it but I have spoken to 4 Apple reps on the phone and all of them practically quaranteed to me it could be done. I will research jailbreak method. I think I can have a better chance that way.

Jailbreaking will not work, the security pairing works below the OS level. There is a pairing routine in the firmware but requires Apple server signing the request like when you update the system. Unlike system updating, this server is usually not available to the public. Maybe a glitch happened so somehow you actually reached it and it signed the request for you.