HD Online Player (Adobe Acrobat XI Pro 11.0.22 FINAL C)
Raiquen Courcelle
I have a user on a Windows 10 Surface trying to open a PDF and gets the above error message. I have manually updated Adobe Flash player on the surface and it still gives the above error message. I have updated him to the latest Adobe Reader DC and still errors. Looking at the Forums Adobe Reader used to updated Adobe Flash components as part of it, but this was stopped. As other users with this error message phone and chat support were not interested.
PDFs use Flash Player NPAPI plugin, which isn't built-in within Windows 10. Please go to Adobe Flash Player needed for Adobe Acrobat and Adobe Acrobat Reader to download the appropriate NPAPI plugin for Acrobat.
I have clicked on the link which takes you to the Flast Pplayer needed but it does not contact a download link for NPAPI. Reading other posts there was a option on the link to click on to download for other options and NPAPI was there, but this has been removed.
The 'Windows' link on the Acrobat help page is There's some OS auto-detection on the page and you must visit the page using a Windows system. This URL will offer the NPAPI plugin, on a Windows OS, regardless of the browser in use. Just tested the URL, on Windows 10 with IE and Chrome browsers and the correct NPAPI plugin installer was downloaded.
I just re-read your first post. Sounds like this is an enterprise organization. If so, you should obtain a distribution license (free for the vast majority of uses) to distribute Flash Player within your organization. The installer you downloaded is an online web/shim installer that downloads and installs Flash silently in the background. It requires an internet connection and the executable deletes itself after execution (as it's meant to be used only once).
I have tried to install both flashplayer30_ra_install and flashplayer30pp_ra_install and the both error with an application error on the Surface device. I have tried them on my Windows 10 laptop and it could be being blocked by our Proxy/ Firewall. Do you have a list of ports that need to be opened to allow this to connect or is there a full offline version that we can download and update with?
Yeah, you get access to a set of offline, redistributable installers in the PDF that gets sent over. If you don't already have that PDF, it's probably sitting in a perimeter quarantine or spam folder.
Hello,
Some added videos do not appear in interactive PDFs. Some only show sound waves. Users run it with Adobe Acrobat DC. Versions are not too old. Anyone know why it's not working? Many thanks in advance for the help.
You can't successfully distribute Interactive PDFs with videos now that Flash is obsolete. One solution would be to add a hyperlink in your PDF to an external site, such as a YouTube video.
Alternatively, use InDesign's Publish Online or FXL ePub instead.
Thank you very much for your answer! Customers don't want to run videos on Adobe server. Therefore, I cannot publish online. In addition, we preferred interactive PDF so that everyone can access it easily. Epub doesn't work for everyone, does it?
Nothing works for everyone but PDF is the worst choice you can make. If you absolutely have to do this, add the video using Acrobat and instruct all recipients to use Acrobat or Reader to view it. You'll need to be sure they have their multimedia preferences set up properly.
You can, but every user has to set the Preferences in Adobe Acrobat to use the native system (like Quicktime) player. Then mp4 will play just fine. It is a real misunderstanding that video can not be played in PDF now tha Flash is gone.
Thank you very much for your answer! I am preparing a user manual. I can explain the preferences on one page. Preferences => Multimedia (legacy) Would it be enough to replace Preferred Media Player? Any other settings you recommend?
Since Windows 10 ONLY allows me as a sys admin to set a list of default application associations via an .xml file ONE TIME at a computer login or a user login via GPO, HOW IN THE WORLD DOES GOOGLE CHROME REPEATEDLY KEEP CHANGING THE DEFAULT PDF VIEWER TO ITSELF FOR MY USERS????
I've been working on this for months now and it is really piss poor that Microsoft does not let sys admins control the default file associations to the degree they are doing it now. That would be FAR MORE SECURE than MS deciding that their stupid piss poor browser is the best options if a registry key that controls it is changed. These types of controls might be fine for stupid home users, but not for business. If MS can't successfully allow for optimal functionality between both then perhaps they need to have two lines of products one for business where sys admins are allowed to do their jobs and one for stupid home users.
I just had another user with this issue today. They logged on to their computer, my GPO did its job set the default pdf viewer to Adobe Reader, the user opened/closed several pdf files no problem. A short time later goes to open a pdf file and it opens in CHROME!!!
I scrubbed through the registry on the computer and NOWHERE was there an association between chrome and pdf files, in fact it was quite the opposite every pdf file association and userchoice key was set to Adobe as it should be. However in settings, apps, default apps, view apps by file types it listed chrome and all shortcuts to pdfs had a chrome icon and opened in chrome.
So obviously there is a serious FLAW in Microcraps plan to protect and keep a users default application file associations. So if anyone out there knows how chrome is doing this, when I can't even get around it as a sys admin, or can help fix the root cause of this issue, I would greatly appreciate it.
This issue just came up for me today out of the blue. Everything was fine before with Adobe being the default PDF viewer, and then suddenly all my PDF files have the Chrome icon beside it. In my Outlook, all PDF attachments that people sent me also show the Chrome icon.
I am NOT an IT person but I googled to find various possible fixes and I tried a couple with no success. The conversation here is way over my head but since I'm desperate to restore "order", I kept reading. Anyway, I found a simple fix and it actually worked. I forget who to credit but I found it somewhere online, so thanks to that person.
Basically, I went to a file on my computer (which has the Chrome icon beside it). I right-clicked on it and selected "Open with". At this point, I was thinking, "Yeah, yeah, I tried this already". But I read this particular instruction more closely from the webpage I was on, and it said to select "Choose another app". I did that, and Adobe was already selected. BUT THE KEY TRICK IS TO CHECK OFF: "Always use this app to open .pdf files".
I thought, "Can it be this simple?" I tried something like this already but not this actual last step, and sure enough, normalcy was restored! All my PDF files are now showing the Adobe icon beside it, along with the attachments in my Outlook inbox that are supposed to show Adobe.
We are aware of this, and it is our current best option for resolving the issue. However, it has not been a 100% solution. We have had several dozen repeat issues after doing this method, So we are still looking for the silver bullet on this one. What I'm really trying to understand though is how Chrome is able to insert itself as the default pdf viewer in the first place. Supposedly Microcrap has put measures in place to only allow the user to select the default apps, and us as admins can set them only ONCE at initial login, and if it is done any other way Microcrap will revert it to their crappy browser as the default pdf viewer. However in this case they are not able to do it for some reason, Chrome inserts itself and Microcrap leaves it alone, Why?????? How?????? Oh, yeah, it is a Microcrap solution!!!
Thank you so much for a straightforward and quick solution to this issue. I didn't really feel like digging around using the admin tools and the context setting that you have indicated here worked like a champ for me. Not that it works for everyone of course; it is likely that the GPO solution is the more solid one. I was lucky in that this worked and thank you for posting it. Man was it annoying the heck out of me. I am fed up, as I am sure everyone else is, with applications hijacking these settings in users' profiles.
Thank you for posting this! Oddly, after I searched on Google to find an answer to this problem, when I went back to my Adobe file that had been "hijacked" to open as a Google Doc, all of my once hijacked documents now showed they were Adobe files WITHOUT making any changes to them. Strange, huh!
Just in case it decided to revert back, I took your advice and checked off the box that said to always us Adobe to open these files, so we'll see what the future brings. (This is not the first time I've had this issue, and it's only with one of my Adobe folders.)
What the team found was a legacy GPO was used to set either Adobe Read or Adobe Pro as the default PDF reader for the user based on security groups using the next registry key: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts.pdf\UserChoice\Progid. A new Hash value in Windows 10 is also added to UserChoice key.
In a repro we found that either having no ProdID or a randomized ProdID, then opening a PDF with Chrome, Chrome would then be the default PDF application. Basically your file association ProdID MUST match the Adobe version hash. If not it will revert.
Setting the file association to Adobe would then create the correct Hash value, then when accessing a PDF with Chrome, it would reload the default. Then we disabled the GP applying the registry change, and have changed to using the Win10 supported method using Set a default associations configuration file GP for our users.
IT admin here. In the last few weeks, I've had this issue spreading across my entire ecosystem. I've been setting the default app associations via the local GPO for years to point to an XML file stored on a share on my file server, and have had zero issues. Now, out of the blue, Chrome is taking over user PC's slowly but surely. The fix, weirdly enough, has been to disable the GPO. That's not a long-term solution however, as I want Chrome to be the forced default browser, and Microsoft seems to love pushing Edge out as the default when doing Win10 version updates.
b1e95dc632