Facebook App Install

[Luz Ignasiak]

Facebookand Instagram by Meta has one product catalog for Facebook Marketing, Instagram Shopping, and Facebook shop. All products in your catalog are available to all three features. If you make a product unavailable, then the product is removed from all three features.

Facebook and Instagram by Meta is available on all Shopify plans. Before you start using Facebook and Instagram by Meta, you need to set up a Facebook Business Manager that's connected to both your business's Facebook Page and an ad account that has an admin role for the Business Manager.

If you have a personal ad account, then you need to connect it to a Business Manager. If you've never run ads with your personal ad account, then you need to create a new ad account inside Business Manager before you can create Facebook ad campaigns. Learn more about Business Manager and ad accounts from the Facebook Ads Help Center.

To install Facebook and Instagram by Meta you need to have a Facebook account and an online store. If you don't have a Facebook account when you install Facebook and Instagram by Meta in your Shopify admin, then you'll be prompted to sign up for one.

If your store isn't eligible for a sales channel, then the channel displays as Unavailable in your Shopify admin. Click You can't add this channel to learn why your store isn't eligible.

After you set up a feature on Facebook and Instagram by Meta, the Facebook assets that you connect are already completed for the set up of additional features. Some additional assets, such as an Ad Account for Facebook Marketing, might be required to complete the set up of certain features.

If staff need to use Facebook and Instagram by Meta, then they need to connect to Facebook and Instagram by Meta in their Shopify admin, using their own Facebook account. The staff's Facebook account must have admin permission on the Business Manager and Facebook page associated with the Shopify store to be able to successfully connect to Facebook and Instagram by Meta.

When you set up Facebook and Instagram by Meta, you give Shopify permission to access a Facebook Page for your business, as well as a Facebook ad account and Business Manager. The Facebook Page connects to your personal Facebook account, but Shopify uses your personal Facebook account information only to access the Facebook Page, Ads Manager account, and Facebook Business Manager.

If your Facebook account has an administrator or editor role on a Facebook page, then you can post, comment, and message as the page without customers seeing personal information. Learn more about Facebook Page roles.

On Facebook, you need an admin role for a Page and Business Manager before you can access all of Facebook's settings and make certain changes. Pages and Business Managers have separate account permissions, which means that you need admin roles for each one. The Business Manager that you select in Facebook and Instagram by Meta must be the owner of the Facebook page during onboarding. If the Facebook Page is owned by a different Business Manager, then the Facebook Page isn't listed as an option to connect. If you can't connect a desired Facebook Page, then check that the Facebook Business Manager you are connecting owns the Facebook page, or try connecting a different Business Manager.

When you install Facebook and Instagram by Meta, you might get an onboarding error message. This section includes the details of specific error messages and the potential resolution steps, but you should firstly review the following considerations:

Your Facebook account and Page or your Instagram professional account must have demonstrated trustworthiness, including through an authentic, established presence. This might also include maintaining a sufficient follower base. Review the Instagram guide on Commerce Eligibility Requirements.

Review the Meta guide on how to Change someone's access and permissions to a business portfolio or business asset. You need to have the correct permissions levels for the Facebook Page or Instagram account that you're trying to connect in your Shopify admin.

You might also get the related error message of 'This Facebook Page/Instagram account can't be selected as it's already connected to another Shopify store. You can disconnect the Facebook Page/Instagram account from the current Shopify store and then try again to select it'.

Confirm whether you have any other Shopify stores that the Facebook Page or Instagram account might be connected to. If you can't remember the store URL of another Shopify store that you might have, then you can recover your store name and address.

Go to your Facebook Business Manager settings, and click your profile icon. Check any other Business Manager accounts you have, remove the myshopify.com domain if you find it's linked to any other accounts, and then try the onboarding process again to get your myshopify.com domain linked to the correct Business Manager account.

This happens when you use the Shopify mobile app to try to connect your Facebook account in the Facebook & Instagram channel, because Facebook login authentication isn't supported for Android embedded browsers. Instead, use a mobile or desktop browser to connect your Facebook account in the Facebook & Instagram channel.

I'm Miles from the Social Care team at Shopify. I would love to help you out with this, but I definitely need some more information in order to do so. Would you be able to reply to this thread with some more information?

I'm having the same issue after uninstalling the FB app and trying to re-install it. I've signed out and signed back in (Shopify, FB etc.), tried different browsers and cleared my cache, but the error keeps appearing.

When I find the app and tap Install, I get a screen that prompts me to log in When I do so, it returns me to the page for installing the Facebook app. I tap Install again, and it returns me to the log-in screen. I'm in an endless loop: install, log in, install, log in, install...

There's no message saying that anything went wrong when I log in. I know my password is valid because I just used it to log in to this web site. And I watched the characters as I entered it on my phone to avoid typos.

I searched the support forum for "cannot install facebook app" and found a person who had exactly the same problem about a year ago. He had a iPhone 6, as do I. He was told that the iPhone 6 can only be updated to iOS 12.5.7 and the Facebook app needs iOS 13.4 or higher. I checked my phone's Update option and found that it is running iOS 17.4.1, making the answer useless.

My suggestion was to turn off your Wi-Fi connection on your iPhone, and try downloading the app via cellular, if you have a sufficiently large cellular data cap. That to see if your ISP Wi-Fi link is having issues.

Good question- I don't think you have an iPhone 6 though. The iPhone 6 can only be updated to iOS 12.5.7 as you read. Even the 6S can only get iOS 15. The earliest model that can get iOS 17 is the iPhone XR and XS.

When I said I had iOS 17.4.1, I was relying on the Updates screen, which does not show the device model. I wrote that from memory, and knowing my memory, I should have known better. It's not an iPhone 6 at all -- it's a 12 mini. 12=6, so I can say I was half right. :)

I didn't completely understand your suggestion about WiFi. I think "your own network" means the WiFi network provided by my (Comcast) Internet interface. I turned off Cellular Data for the App Store, and tried to install again. The same thing happened.

I tried intentionally entering a bad password and got a different response: the phone stayed on the username/password screen, went ding, and cleared the Password field. So a bad password is not the problem.

I thought the phone might be doing an "instant install' because the app was already installed. I used the home screen's search box to search for Facebook, but it just led me back to the App Store page for installing the app.

The idea of a factory reset is very unappealing to me. I'm not confident that I could go through that process without losing data. I read the documentation on how to back up an iPhone to the cloud a couple of years ago when it was recommended that I do that. As I recall the procedure was very poorly documented and ambiguous, and there was no way to verify that I had a viable backup except to try to use it -- at which point it would be too late if I didn't.

There is an app store in my area (Sacramento). It's not conveniently located for me and I don't know how soon I could get there. I may try installing the Facebook app on another (Android) phone, although it would be very inconvenient to have to use a second phone for one purpose.

Hi, I have a RPI2b with a new C10 sd card. I had Pi-Hole installed on it before and it worked fine and no issues with Facebook.

I moved from Darwin to Adelaide and needed to replace my SD card. So I have a clean install with a new card and now facebook no longer works. I have never had to put in whitelisting rules before or remove any of the block lists either.

I searched google and whitelisted all the recommended facebook domains and also removed any facebook blocklists that I had applied.

To verify whether Pi-hole has a part in this, you could try disconnecting your problematic phones, Disable Blocking via Pi-hole's UI for some time, and reconnect your phones to your home network's wifi.

Does Facebook work as expected then?

This may or may not affect your difficulties accessing facebook.

It could if your router would indeed aggregate some of your DNS traffic, and somehow would block those requests, e.g. by some parental control feature or by using an upstream DNS resolver that blocks them.

The router's DNS is the secondary failover DNS in case the pi-hole goes down.

I have disabled the pi-hole for the time being while I diagnose what's going on so its using the router's DNS which is set to 8.8.8.8 at the moment and there are no issues with FB or messenger.

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