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Aug 2, 2024, 12:48:05 PM8/2/24

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The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.

If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.

You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.

I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.

While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.

I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?

how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?

In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I am receiving the same error code from Netflix as well: Error code M7037-1101. All other sites work correctly except Netflix (including Youtube for me). But on my Fios home network, I cannot connect through the new STB option, computer or phone. However, Netflix works perfect when I turn the WiFi option off and stream through my LTE connection. It appears Fios has blocked or throttled Netflix.

Thanks for your suggestions. I have been working with Verizon tech support in the past a couple of days to solve this problem. They have done what can be done including reboot ont, router, etc., and even sent me a new gateway router.

I am having the same issue. Tried everything with no resolve. The interesting thing is that I can watch YouTube and Netflix via my computers but not through smart TV or mobile devices connected to wifi.

Thanks guys. I'm at a loss. Any attempts to connect to Netflix through any device on my network appears like it is blocked, behind a proxy. The Set Top Box shows the red Netflix on black screen and the loading symbol just spins. The laptops and phone pull only text, no images or graphics appear. If I turn WiFi off on my phone and use the LTE, Netflix instantly pulls in all of the info and graphics and works normally. All other sites I have tested seem to work completely fine. I have rebooted the ONT, router, devices, etc as mentioned to no avail. Any thoughts to be able to even explain this to a Verizon support person?

Having the same issue here in pittsburgh. Youtube works occasionally from my macbook, not at all on phone/ipad. No netflix at all. Pulls up fine when not on my home wifi. If verizon doesnt acknowledge this or find a fix I'm switching ISPs. This is ridiculous.

Agreed, it has been very hard. I do have a help ticket into Verizon which they are looking into this issue. I have sent them our tracert results and they do believe it is a bigger problem. They looked at it today but have said they will have something in 48 hours.

I experienced the same issue (with similar traceroute results) around the same time, also in Pittsburgh, PA. I believe it was resolved around the same time as well. The issue has resurfaced for me, as of this evening. I contacted both Netflix and FiOS when I first experienced the issue. I followed all recommended troubleshooting steps, but nothing helped. Both services blamed the other party. The issue resolved itself (earlier this month) with no action or changes on my end. I'm prepared to switch ISPs at this point.

I have the same issue in pittsburgh. The problem went away last week, then came back yesterday. Fios assures me they are not blocking, and claims the problem is on netflix's side. I find this dubious.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices.

Now I must considering dumping Verizon entirely because of their contempt for customers. Verizon has paid millions in legal penalties and settlements due to their corporate practices. Respect the people who put food on your table and stop throttling internet service.

The hours you are stating is prime time in New York City. Broadband Internet is not an infinite resource but a shared resource. The slow downs are because more people like yourself are watching Netflix, and Amazon Prime, Hulu, Directtvnow or Acorn TV as well as gaming and video conferencing.

You are wrong. I have throttle issue with FIOS too. When I open any youtube video - it buffers all the time, when I connect to vpn - video start playing instant, then when I disconnect from vpn - video start buffering again.

If it is true that Verizon is not throttling internet services, then why do I have gigabit service and multiple devices, including 3 apple tvs that show no more than 100mbs downloads and way higher uploads? To be clear, gigabit switches all wired, and up to 500 mbs uploads on those apple TVs. Are you saying that Apple is throttling?

We just switched from Comcast and thought Fios was much better until we tried to access our Netflix account by streaming. Can't do it at all. And the response I just read from Verizon is, while adult, just pompous and a sign that Verizon is not customer oriented. We are re-thinking our decision. Verizon could just a few lessons in how to listen to customer concerns and respond with true concern and a desire to help.