Automated email response based on key-words found in the body of a received email

[Robert M]

I have been looking in the Bloodhound/Trac documentation for any hints of automation add-ons that we can develop our use case. It is not uncommon for our developers to receive a large percentage of bug report emails showing that our software users are using an outdated version of our software. The obvious answer typically involves a basic standard repetitive effort of sending emails back to the user suggesting that they upgrade to the latest version of our software. We think this would be a good area for automation - if a bug report email, received by Bloodhound, has a certain Version number read in the body then an auto-response email will be automatically sent back to the responder suggesting an update that may fix the issue.

Although this is probably too specific of a question to find an answer right off the bat, I am looking for any information on where to start in Bloodhound. Possibly other email automations (auto-response) have already been successfully developed and in use as an add-on or plug-in. My specific interest would be to search emails/tickets that are accepted by Bloodhound and search the text body for a keyword, in our case a version and number, that would trigger an auto-response email. Any help with pointing me to examples or certain plugins would be appreciated regarding - email auto-responses and how this would be triggered based on key-words found in the body of an email ticket.

Kind Regards,

Robert M

[RjOllos]

I can't say anything about Bloodhound. As far as I can tell there hasn't been a release since 2014.

You could certainly write a plugin to do what you want. For a rough example of where to start, see ITicketManipulator:

https://trac.edgewall.org/wiki/TracDev/PluginDevelopment/ExtensionPoints/trac.ticket.api.ITicketManipulator#Examples

See also: https://trac-hacks.org/wiki/CannedResponsesPlugin

Ryan 

[Robert Munoz]

Thanks Ryan,

Are there any automation features being developed at all for Trac or Bloodhound? or is it not that popular for these trackers?

Robert

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[RjOllos]

On Wednesday, August 4, 2021 at 8:34:05 PM UTC-7 Robert M wrote:

Thanks Ryan,

Are there any automation features being developed at all for Trac or Bloodhound? or is it not that popular for these trackers?

Robert

I'm not aware of any. However, you could search:

https://trac-hacks.org/wiki/HackIndex

https://github.com/trac-hacks 

[figaro]

This one comes closest: https://trac-hacks.org/wiki/CannedResponsesPlugin