I have been looking in the Bloodhound/Trac documentation for any hints of automation add-ons that we can develop our use case. It is not uncommon for our developers to receive a large percentage of bug report emails showing that our software users are using an outdated version of our software. The obvious answer typically involves a basic standard repetitive effort of sending emails back to the user suggesting that they upgrade to the latest version of our software. We think this would be a good area for automation - if a bug report email, received by Bloodhound, has a certain Version number read in the body then an auto-response email will be automatically sent back to the responder suggesting an update that may fix the issue.
Although this is probably too specific of a question to find an answer right off the bat, I am looking for any information on where to start in Bloodhound. Possibly other email automations (auto-response) have already been successfully developed and in use as an add-on or plug-in. My specific interest would be to search emails/tickets that are accepted by Bloodhound and search the text body for a keyword, in our case a version and number, that would trigger an auto-response email. Any help with pointing me to examples or certain plugins would be appreciated regarding - email auto-responses and how this would be triggered based on key-words found in the body of an email ticket.