RjOllos wrote on 21.09.2021 at 22:41:
Understood. So my thinking is correct. (Eventually I understood how
those prev/next buttons work.)
For me it is not a big problem, I can live with it. I understand, that
possible "solutions" are not that easy. People may simply have to
understand and learn that "prev/next" applies to the query result list
and not (only) to pure mathematical numbering. (Although this can take
years like in my case.)
One approach could be to extend the navigation menu in case a query is
active:
"Previous Ticket" (pure math -1)
"Previous in Query" (NEW! only if query is active)
"Back to Query" (only if query is active)
"Clear Query" (NEW! only if query is active)
"Next in Query" (NEW! only if query is active)
"Next Ticket" (pure math +1)
However, I am not sure if this is good usability. Smells like
overengineering.
A totally different approach is to clear the query as soon as somebody
enters a direct ticket number into the search field (i.e. quick jump).
In this case we may assume that the user is not interested in the query
context anymore.
Clemens