Tickets on edgewall

[Rainer Sokoll]

Hi,

what is your experience if you open tickets on edgewall? I have one open
ticket (http://trac.edgewall.org/ticket/4393), but it seems that it is
totally ignored :-(
For me, this case is really a workstopper.
I know that I do not have a support contract and therefore cannot force
an answer - on the other side, this silence does not improve our trust
in edgewall's process of bug handling.
Is it only me who feels left alone?

Rainer

[Christian Boos]

Well, there are currently 369 defect tickets opened, so you're certainly
not alone.
I think we're doing our best with the man power we have ;)

Also, we're a bit more dedicated these days to improve 0.11dev than to
fine tune 0.10.x. But it's true that there's still a big pile of tickets
left for 0.10.4 and we need to go through... As a first step for #4393,
I've scheduled it for that milestone.

-- Christian

[Rainer Sokoll]

On Thu, Jan 11, 2007 at 10:48:14AM +0100, Christian Boos wrote:

> I think we're doing our best with the man power we have ;)

I never doubt that :-)

> Also, we're a bit more dedicated these days to improve 0.11dev than to
> fine tune 0.10.x. But it's true that there's still a big pile of tickets
> left for 0.10.4 and we need to go through... As a first step for #4393,
> I've scheduled it for that milestone.

In the meanwhile, I asked one of our developers for help in this case.
Hopefully he can provide a patch for review within the next days.

Keep on with your outstanding work!

Thanks,
Rainer