Auto-Assign Tickets

[Scott Mead]

Hey all,

   I'm looking for a way to auto-assign a ticket once someone has submitted another ticket (based on my workflow).  Are they any plugins that can do this?  Or should I look at writing my own?  If I need to write my own, can anybody point me to a sample plugin?

Thanks!

--Scott

[Chris Nelson]

Maybe I'm just dense this morning but I really don't know what you're
trying to do. When Bob creates a new ticket to Joe, Alex should have a
different ticket created and assigned to him? Like if Joe is a
developer, a test ticket gets created to test the problem Bob reported?

[Scott Mead]

Good question,

   I'm building a site that is designed to help get documentation built.  The idea is that a small group of people (marketing, customers, etc...) can generate a list of tech notes that they want (tickets).

Once the ticket is in the system, it'll be automatically assigned to the next 'doc generator' that submits a ticket.  What I'd like to do is just randomly pick any 'non-working' ticket and assign it to someone who just submitted their ticket.

Sorry for the confusion and thanks again!

--Scott

[Chris Nelson]

Scott Mead wrote:
> Good question,
>
> I'm building a site that is designed to help get documentation
> built. The idea is that a small group of people (marketing,
> customers, etc...) can generate a list of tech notes that they want
> (tickets).
>
> Once the ticket is in the system, it'll be automatically assigned to
> the next 'doc generator' that submits a ticket. What I'd like to do
> is just randomly pick any 'non-working' ticket and assign it to
> someone who just submitted their ticket.

When you say "submitted" you mean completed or updated? So there are a
bunch of unassigned tickets in the system and when Joe "submits" a
ticket he's been working on, one of the unassigned tickets gets assigned
to him?

[Scott Mead]

On Thu, Nov 12, 2009 at 10:39 AM, Chris Nelson <Chris....@sixnet.com> wrote:

Scott Mead wrote:
> Good question,
>
>    I'm building a site that is designed to help get documentation
> built.  The idea is that a small group of people (marketing,
> customers, etc...) can generate a list of tech notes that they want
> (tickets).
>
> Once the ticket is in the system, it'll be automatically assigned to
> the next 'doc generator' that submits a ticket.  What I'd like to do
> is just randomly pick any 'non-working' ticket and assign it to
> someone who just submitted their ticket.

When you say "submitted" you mean completed or updated?  

    I have a custom workflow where I define 'submitted' by basically yes, completed.

 

So there are a
bunch of unassigned tickets in the system and when Joe "submits" a
ticket he's been working on, one of the unassigned tickets gets assigned
to him?

  Exactly.  I'm reading the extensionpoint docs now, I think I'll have to write a plugin, but I'm still hoping to hear an easier solution :)

--Scott