SMTP AUTH extension not supported by server

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Steve Pole

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Sep 28, 2006, 1:47:18 AM9/28/06
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Hi all,

I would like to use Tracs email notification feature.

When I create a new ticket, I get the following message in the log:

2006-09-28 17:24:20,658 Trac[web_ui] ERROR: Failure sending notification on creation of ticket #4: SMTP AUTH extension not supported by server.
Traceback (most recent call last):
File "C:\Program Files\Development\ActivePython\Lib\site-packages\trac\ticket\web_ui.py", line 181, in _do_create
tn.notify(ticket, newticket=True)
File "C:\Program Files\Development\ActivePython\Lib\site-packages\trac\ticket\notification.py", line 127, in notify
NotifyEmail.notify(self, ticket.id, subject)
File "C:\Program Files\Development\ActivePython\Lib\site-packages\trac\notification.py", line 208, in notify
Notify.notify(self, resid)
File "C:\Program Files\Development\ActivePython\Lib\site-packages\trac\notification.py", line 106, in notify
self.begin_send()
File "C:\Program Files\Development\ActivePython\Lib\site-packages\trac\notification.py", line 279, in begin_send
self.server.login(self.user_name, self.password)
File "C:\Program Files\Development\ActivePython\lib\smtplib.py", line 550, in login
raise SMTPException("SMTP AUTH extension not supported by server.")
SMTPException: SMTP AUTH extension not supported by server.

The corporate mail server in this company is apparently running Microsoft Exchange 2003.

Has anyone ever got this combination to work ? Is this SMTP AUTH extension possibly just disabled by configuration or does Exchange 2003 simply not support it ?

I do receive the RSS feed in Outlook over RSSPopper, but I really would like to get email to work.

Any help would be appreciated,


TIA,

CU z00m1n

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Emmanuel Blot

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Sep 28, 2006, 2:23:53 AM9/28/06
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Do you need to authenticate when sending an email through this server?
First try to remove authentication options from the config file
(smtp_user, smtp_password) to check whether you can send email
anonymously (it does not mean that there won't be a "From:" or
"Sender:" in your emails, only that the server cannot verify the
sender is actually the one it pretends to be).
If it does not work, you may need to contact your Exchange
administrator to see what authentication methods are supported.
Note that since 0.10, you can also use TLS to communicate with the
SMTP server, this could be another option to try.

Cheers,
Manu


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Manu

z00m1n

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Sep 28, 2006, 3:05:06 AM9/28/06
to Trac Users
Yep,

smtp_user =
smtp_password =

in trac.ini do the trick

Thanks !

CU z00m1n

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