Automatically Accept based on owner

[FHCM Software]

Hi - is it possible to customize workflow so that a ticket will be automatically accepted if I am the owner?  I want to avoid having to accept my own tickets, which at this point are the only tickets.  I'd prefer not to eliminate the accept state altogether as I will probably allow others to create tickets in the future.

Thanks,
Michael

[Patrick Schaaf]

Have a look at

http://trac-hacks.org/wiki/TicketConditionalCreationStatusPlugin

While I'm using that to make the automation depend on type, it should be
also possible to do it based on owner, like this (untested):

[ticketconditionalcreationstatus]
criteria = owner
owner.owned = YOURNAME -> accepted

best regards
Patrick

[FHCM Software]

Thank you.  I'm using trac hosted by codesion on the web, so I'm dependent on their implementing plugins.  I don't believe they have that one.
Was hoping there might be a way to do it without the plugin.

[Brettschneider Falk]

FHCM Software wrote:
> Hi - is it possible to customize workflow so that a ticket
> will be automatically accepted if I am the owner?

Note that "assign" means to define who should work on the ticket soon,
and "accept" means to change the state to "now has started to work on
it". Some project/time management plugins let their work hours
calculation base on that. If you don't use such statistics, you can
remove the accept state from the workflow.

CU, F@lk

---
Falk Brettschneider
R&D Software
Baumer Optronic GmbH
www.baumer.com
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