Who is Benjie Zenarosa? | |
From: |
tpwat...@googlegroups.com on behalf of annama...@gmail.com |
Sent: |
Sunday, April 13, 2008 4:27:55 PM |
Reply-to: |
|
To: |
tpwatchers (tpwat...@googlegroups.com) |
Now this one came from a reliable source. Benjie Zenarosa allegedly
said "THEY DON'T GIVE A DAMN IF THE AGENTS RESIGN". He said they have
prepared 400 agents scheduled for training in preparation for this so
they are not threatened at all.
Didn't you notice they have come up
with all the trainings for the agents and sups recently to keep most
people away from joining any attempt to walk-out.
> for your info, as per TP's new contract with Sprint, Sprint is committed to improve more
on their curriculum to help out the OPERATIONS and AGENTS meet their standards. That's why Enhancement Trainings are created to re-enforce this VISION.
> TP will not just pay 400 agents to go on training just to avoid any mass walk-out!!! CHEAP!!!
> How reliable is your source? Why not ask these questions directly to Benjie's face? Are you afraid to be embarrassed? Or simply you're really not reliable.
Is this how the
management look at the agents? >NO,Always remember that Managements were agents before, I'm sure they're aware How it important agents are!!!Disposable anytime? Of course he
wouldn't care, he doesn't know how Sprint works. He has no idea what
the agent has to get through to learn this account and be successful.
He just joined Sprint a few months ago, and he's talking as if he has
made remarkable contributions to TP. >How about you? Have you contributed a lot to TP? If I know you were once an outlier that was given a chance to
perform and keep your job.
What have you done for TP so far? >>Do you even know what's the function of an ACCOUNT Manager? Or you don't know, because you will never reach that position.
sending e-mails for your crown perks winners as if no one can do that
exept you? Can you not think of something more interesting to do than
this? Now you're saying that you don't care if the agents go? I'm not
surprised, what do you know about Sprint anyway? Why don't you start
taking calls and see how it feels when callers swear out of
frustration >>Why don't you replace Benjie's position as well and answer all Client's Inquiry about our site's performance? Pag explain pa lang nga ng DATA charges ng customer BAKA di mo nga alam e
, I would really want to have a meeting with you so you can
show us how sview works,maybe you can also coached us on best
practises, or what else? How about teaching us how to perform port-in
swap in CSM? I'm sure all these would be easy for you, you have Sis
Jing beside you anytime, right?
CONCLUSION: Next time, please be careful with your choice of words. Would you think TP would hire an ASSHOLE to defend our SITE'S Performance to the Client?
If you think TP just SIMPLY hires ASSHOLES or INCOMPETENT LEADERS, then why are you here? Would you consider yourself an ASSHOLE TOO? If you're not, then why will you not apply and replace Benjie?
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