Teamviewer Not For Profit Pricing

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Zacharie Brodhacker

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Aug 3, 2024, 5:15:08 PM8/3/24

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There are many thread out there and I've looked through many of them. It seems that remote access is still a bit of a challenge. In our organization we have used Kaseya, Splashtop, SolarWinds, Teams, and are now dipping into TeamViewer. Nothing has been super reliable, they all have issues.

I need a remote tool that our MSP can use to remote into any of our Macs and provide helpdesk support. They currently use Solar Winds, but it has not be very reliable. We also hope to get rid of these other RMM tools in favor all just using Jamf Pro, Protect, and Connect. We still need a remote tool.

I'm looking at TeamViewer. We get great non-profit pricing so its actually one of cheaper options. However how we would deploy it and manage connections isn't clear. We could push it out via Jamf, but the user still needs to do some things on their end to allow the connection, right? Has anyone rolled out TeamViewer (Business edition) and can walk me through that process?

We use Teamviewer. A handful of full licenses on the IT end and QuickSupport on the clients. You cannot pre-allow Screen Recording etc in Privacy & Security, but you can give non-admins the ability to tick the preference without unlocking the padlock with PPPC Utility. I have done a user-friendly document for this but its pretty easy for 1st line to explain in the heat of the moment. It works over the web without VPN etc so its the easiest solution.

Google has a remote control system, works just great. Only snag on it as far as I can tell is that the user has to send you a code, to access their system. Its generated by the Google remote control system, but it expires in 5 minutes. But once you are in you can have full control of the computer you are connected in to, whatever the operating system.

Let me advise everyone NOT to use ConnectWise Control. It's horrible. My company uses it and I absolutely loathe it. When ever possible I will use Apple Remote Desktop. It works every time. Oddly, Apple hasn't done anything to make it ask for permission to control the screen or screen record

We use an application called Bomgar. Ours is setup to only be available internally on our network or the VPN, but it does not have to be setup that way. It works with a client on the remote device, and a server. You can either Jump on the remote device with the correct access or use give the user a session key to invite you. Bomgar is actually also what Apple uses for remote on assistance and is worth a look. The only issue we have is the jump clients like to die, but a JAMF EA checks for that and reinstalls as needed.

I have to disagree with this sentiment. I have a couple years experience managing Labtech/ConnectWise Automate/Remote. Before that several years using it. The only gripe is the support can be slow to respond. I've worked with their higher tiered support as well as consultants to fit the needs of their tools to the company.

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We delivered growth in both Revenue and Adjusted EBITDA, a notable success given a persistently demanding macroeconomic climate. Mindful of these conditions, we are carefully balancing investments and profitability. Our Adjusted EBITDA margin of 40% exceeded our expectations. As anticipated, our profitability will benefit from the scaled-back partnership with Manchester United in the second half of this year. We are more than confident to fulfil our guidance for the full year 2024. I am also very pleased to announce that we have successfully agreed to issue a promissory note loan in May 2024, totaling EUR 100m, which will serve to refinance a term loan facility as part of our existing syndicated loan.

At the beginning of May, Rupert Clayson, a seasoned enterprise software sales executive with a wealth of experience from top-tier software vendors like cyber security firm Fortinet, joined TeamViewer. He will succeed Jan Junker as President EMEA after an extensive transition period. Jan, who came to TeamViewer through the Ubimax acquisition, was instrumental in successfully building up the EMEA enterprise business. With a clear succession plan in place, he will now pass the baton to Rupert.

All regions faced headwinds from macroeconomic uncertainties in the first quarter, prolonging the decision-making process of some customers, particularly in the Enterprise space. Reported regional Revenue was impacted by FX headwinds from 2023 Billings. On a constant currency basis, all regions showed robust Revenue growth.

TeamViewer delivered growth in both Revenue and Adjusted EBITDA despite a persistently tough macroeconomic climate in the first quarter. Mindful of these macroeconomic conditions, TeamViewer is striking a deliberate balance between investments and profitability.

Oliver Steil (CEO) and Michael Wilkens (CFO) will speak at an analyst and investor conference call at 9:00am CET on 7 May 2024 to discuss the Q1 2024 results. The audio webcast can be followed via -eqs.com/teamviewer-2024-q1. A recording will be available on the Investor Relations website at ir.teamviewer.com. The accompanying presentation is also available for download there.

Percentage change data and totals presented in tables throughout this document are generally calculated on unrounded numbers. Therefore, numbers in tables may not add up precisely to the totals indicated and percentage change data may not precisely reflect the change data of the rounded figures for the same reason.

This document contains alternative performance measures (APM) that are not defined under IFRS. The APMs (non-IFRS) can be reconciled to the key performance indicators included in the IFRS consolidated financial statements and should not be viewed in isolation, but only as supplementary information for assessing the operating performance. TeamViewer believes that these APMs provide an additional, deeper understanding of the Company's performance.

07.05.2024 CET/CEST Dissemination of a Corporate News, transmitted by EQS News - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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Keep in mind that this is not an assessment of what your markup should be, nor, will we be looking at your expenses. This is a pricing analysis of what you are doing now in FrameReady and what you could be doing to improve your pricing of moulding, matboard and glass.

Carol is a speaker at various events and author of the PPFA webinar, "The Evolution of Pricing". She has taken extensive training within the picture framing industry to give her a solid background in pricing structures and strategies. Carol is currently Secretary for the PPFA International Board of Directors.

Users with active Annual Subscriptions are entitled to software training and toll-free technical support; this includes assistance with how to use FrameReady features, as well as troubleshooting data and software errors. FrameReady is a pricing tool and we teach you how to use it, however we have never advised users on what prices they should be entering into their software. The Pricing Consultation is a new optional service that we are offering our customers and falls outside of the Annual Subscription and Technical Support agreement.

By requesting and accepting a remote access session from a FrameReady. representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content, or FrameReady, or system settings.

FrameReady recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing FrameReady to initiate a remote support session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. FrameReady will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

FrameReady continuously undertakes to take the utmost care when in use of your computer. However, FrameReady cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.

In no event shall FrameReady or its suppliers be liable in any way for consequential, incidental, indirect or special damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information and the like) or direct loss of business, business profits or revenue, whether foreseeable or unforeseeable, arising out of the use of or inability to use the software or accompanying written materials, regardless of the basis of the claim (whether under contract, negligence or other tort or under statute or otherwise howsoever arising) and even if FrameReady or its suppliers has been advised of the possibility of such damage.