Airlines Who Disrespect the Traveling Consumer Will Pay in Reduced Profits and

[Lula Phoenix]

It appears that all the extra fees that are charged by the airlines
these days is really starting to upset the flying consumer. Many
consumers are fighting back and writing some pretty nasty consumer
reports on the Internet these days about their flying experience. Most
of these disgruntled passengers are upset and feel disrespected. They
say the airlines are not treating them fairly.
And most do agree, that they are absolutely right. Personally, I am
shocked that folks do not take advantage of what Bob Six did with
Continental back in the 70s or what Herb did at Southwest that made
that airline so great. I've watched companies destroy decades of
goodwill with linear thinking, pencil pushing "Chain Saw AL"
mentalities, cutting off the hand that feeds them.
The winners in the market during "turbulent times" are always the
companies that get it. Like Enterprise Rent a Car did, or many of the
companies mentioned in Collins' book; "From Good to Great" or "Built
to Last" because customer service, loyalty and caring about your
customer and team are how to win the game. Interestingly enough, it
works both short and long term. Amazing folks running such huge
companies just don't get it.
Customer care and great service brings the customers back, those
airlines who forget these truths fail to understand economics 101;
that in free markets consumers vote with their dollars. Those airlines
who continue down this runway without regards to their customers will
eventually find themselves with reduced profits and loss of loyalty.
Think on this.

Secrets of Cheap Airfare From a Fired Airline Travel Agent:
http://groups.google.com/group/cheapsairfare/