Re: Samsung Smart Switch Pc Backup Location
Bok Mull
It seems to be failing now. I am running secure folder, unlocking it and after trying to backup all using smart switch - and it always says I cannot backup secure folder and need to unlock it. It is already unlocked. Tried few times, always same stuff...
Hi, I'm having the same problem. I've used this method before but it no longer works. Would be great if someone from Samsung could officially confirm if this feature was disabled in the latest update and if so what can people do who have backups that now can't be restored via this method.
I have a Galaxy M32. I installed Smart Switch on both my phone and Lenovo laptop (Windows 11). A few days ago, I backed up my phone data (all available options) to my laptop. It did not give any option to specify the destination on my laptop. A folder called Samsung got created in C: Drive Documents but Documents is coming with a red cross. Also, in my laptop, this Samsung folder is appearing as an online folder instead of offline folder as I was expecting it to be. I also got an email from Microsoft that my One Drive has slightly exceeded its free limit. It looks like the backup was saved on One Drive. How could this have happened?
Another question is: Today I uninstalled my Smart Switch program from my laptop in a bid to delete the phone backup data from my laptop. But I still see a Samsung subfolder in my C: drive on searching for 'smart switch' in my C: drive. My question is that : doesn't uninstalling the Smart Switch program from laptop delete all the back up data
I have installed a paid version of Malwarebytes for Android Premium (MAP). I have a Samsung SM-G386W smartphone. I use Samsung Smart Switch software (latest version) to back up the contents of the phone. As soon as Smart Switch starts to back up the individual 35 apps installed on the phone, I get warning messages from MAP, showing "Malwarebytes Ransomware" in the top of the screen. The phone buzzes and jingles with each application backed up. From what I can tell, the apps are backed up properly. There are no warnings about the data on the phone being backed up.
I did as you requested and turned off the Anti-Ransomware Protection, and then launched Smart Switch to do a backup of the phone. Same as before. Notifications during the "applications" phase only of the backup process. MBM was repeatedly and cyclically reporting the following across the top of my phone, and phone was vibrating to notify me: "Anti-Ransomware Protection", the name of the backup folder being created by Smart Switch, and that it was scanning my sdcard (no apps on the micro sd card): "path= \mnt\sdcard".
I purchased the micro SD card when I purchased the phone back a year ago, and the old Malwarebytes for Mobile never complained during my weekly backups of the cell phone, using Smart Switch. There have been no recent updates to the Smart Switch software either, so I am convinced it is a Malwarebytes issue. I am running Windows 10 Pro x64, Build 1703 on the target computer backup location. There are no warnings or issues with the computer, just the Samsung phone.
I appreciate your assistance very much. It is odd that MBM is examining my micro SD card in the cell phone when Smart Switch is doing the applications phase of the backup. There are NO apps on the SD card; just a few contacts photos.
@garioch7 we are on it Just one thing, if you are willing to do of course, it'd be really helpful, if you can provide some screenshot or a very small video about this, especially for the moment that you see this notification.
Thank you for your reply and welcome to the MAP Forum. I took an HD video of less than a minute (104 MB) and I tried to upload that to my PhotoBucket account, but that eventually just got lost (the upload said it had completed prematurely but the file was not there), presumably due to the slow Internet speeds here in rural Cape Breton, so I uploaded the video to my Sendspace account instead. It was not feasible to film the entire duration of the application backup phase by Smart Switch, due to file size and the slow Internet speed. I also saw some other messages, one naming the app being backed up, and at the end, there is some message about installing or uninstalling on the notification bar. Once the Smart Switch backup completes, the notification bar on the smart phone reverts back to normal. The notifications only appear once the applications start being backed up, which is about 50% of the way into the backup. There are only 35 apps on my smartphone.
What is the build number of the new release? Normally, I do weekly scans of the smart phone on Fridays. I will let you know how it goes. The phone should have updated by then, but I just want to make sure it does have the new build, in case the issue should persist.
I guess that I spoke too soon. I just backed up my Samsung SM-G386W, using SmartSwitch, on both of my computers, and the ransomware warnings when backing up to both Windows 10 x64 Pro computers! The phone is acting as it did when I reported this issue.
My cell phone updated Malwarebytes for Android this morning to Version 3.1.0.11. The issue remains. If anything, MBA is even ringing more chimes and buzzing more when backing up my applications. MBA is not reacting when email, contacts, etc., are being backed up. The anti-ransmware module only goes berserk when the applications are being backed up.
The anti-ransomware module reacts when the apps on the phone only are being backed up. There are no warnings when memos, contacts, etc., are being backed up. One computer (Dell XPS 1645 laptop) is running Windows 10 Pro x64, Build 1709. The other computer (Maingear Shift) is running Windows 10 Pro x64, Build 1703.
Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
I just performed factory reset, samsung s20+ and saved all data to sd card using smartswitch.
All has been reatored except bookmarks. Ive searched sd card for bookmarks and sqlite per what ive read so far.
I dont think i had sync on either.
Thanks for the reply.
I just opened new tab and it says 34 sec saved, which is all new, so it looks like no data saved.
I look in sd card, and theres a smartswitch folder, but nothing about Brave or browser.
Ill look gor chrome too.