SVN icon issue

[Gaddam Nagarjuna]

Dear Team,

We are facing an issue with TortoiseSVN software, users are not getting the colors as expected and after clearing the cache from software still we the same issue after a week. Can you please suggest us to get the permeant solution for this?

Also, we have done the below steps as well but issue still arise 

Below are steps that we have taken to troubleshoot the SVN icon ( Green/Red ) indications from our end.

 

Step 1 – Uninstalling the software and App data locally and re-installing the Tortoise SVN software.

Step 2 – Complete user profile reconfiguration.

Step 3 – We have formatted the laptop and re-installed the OS and still user will get back within a month

step 4 – As per your suggestion we are clearing the OneDrive cache from the Registry from this path ( Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers )
( This will fix the issue temporarily ) But end users are reaching back for a permanent solution.

Note – Every day the count is increasing please check for a permanent solution and do the needful at the earliest.

[Stefan]

On Wednesday, June 21, 2023 at 6:48:42 PM UTC+2 Gaddam Nagarjuna wrote:

step 4 – As per your suggestion we are clearing the OneDrive cache from the Registry from this path ( Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers )
( This will fix the issue temporarily ) But end users are reaching back for a permanent solution.

then reach out to microsoft and ask them to make OneDrive not reinstall the registry keys every few days...

 

[Gaddam Nagarjuna]

Hi Stefan,

Any other solution for this issue, why this happening and can we get any suggestion regrading colors not appearing ?

Regards,

Nagarjuna

[Daniel Sahlberg]

torsdag 22 juni 2023 kl. 11:26:56 UTC+2 skrev Gaddam Nagarjuna:

Hi Stefan,

Any other solution for this issue, why this happening and can we get any suggestion regrading colors not appearing ?

OneDrive add these keys.  Not much that TortoiseSVN can do. 

If your computers belong to a domain, maybe you can delete them via a group policy.

Otherwise maybe you can delete them using a script that runs on boot (for example triggered by the Task Scheduler).

An internet search can probably help you do either of the two above and maybe even find better solutions.

Kind regards,

Daniel