Reset Ms Password

[Elder Raman]

Dropboxhas changed my password for "security purposes" and now I can't login. I was told to request a password reset - so I did - entered my email, saw it popup and say "an email has been sent" - and never received the email. What follows is a message I sent via the Dropbox.zendesk.com support - which I'm able to login to. The problem is, other than the obvious, I keep getting the same response - which I posted below my support request here. Can anyone please help???

I do have access to my email - that's not the problem. I've requested the password reset and I'm not receiving the email with the link in it. I'm receiving the emails from you without any problems. I have added the "no-r...@dropbox.com" to my contacts.

Dropbox reset my password. Now I can't access all the photos of my children that are stored there. I'm trying to do a reset and for some reason I'm not getting the email with the reset link from Dropbox.

Attached please see jpg files verifying the request for the password reset, veryfying I'm receiving OTHER emails, into my email account associated with my Dropbox account - from you, and verifying that I have the "no-reply" email address in my contacts.

Again, I am simply not receiving a reset email from Dropbox. Dropbox changed my password and now I can't access my baby's pictures. What we need to do to fix this? Can we escalate this? It seems evident there is a problem somewhere between my requesting a password reset and Dropbox's outgoing email - what do we do now?

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-r...@dropbox.com is not blocked. You can also add no-r...@dropbox.com to your address book and request another password reset email.

The fact that you didn't receive the password reset email from Dropbox does not mean that they didn't send it to you (they did indeed send it to you, almost instantly). The blame for not receiving the password reset email falls on the shoulders of the several possibilities including your email account or the email program that you use (eg: Outlook, Windows Live Mail, Thunderbird).

One possibility that can prevent the password reset email from getting through to you is if you're trying to perform this task while at your place of employment. Some businesses may block certain emails because it's not work-related or in an effort to prevent possible malware from infecting their network via an employee's personal email account.

Hi all...so, I just got the same, canned, response - AGAIN! After the long explanation that I'm simply not receiving the password reset email - after sending screenshots veryfying that email is working, that I have the no-reply email address in my contacts...is this a joke? Does anyone know how to get in touch with Dropbox support on the phone?

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The password reset system will only work if you have previously added a cell phone number, email address, or both into the MyPortal Communication Preferences (If you are not logged in you will be required to do so before accessing the Communication Preferences form). After updating your contact information in Communication Preferences, you will need to wait 30 minutes before trying to reset your password.

Select the first option if you forgot your password, and you will be provided options to reset your password by using information (email or phone number) you provided in MyPortal. If you have not provided additional contact information, then you will need to contact the Help Desk between the hours of 8:00 am - 5:00 pm.

Select the second option if you know your password, but you tried incorrect options too many times. Your account is now locked and you need to unlock it. The steps to unlock your account are nearly the same as to reset your password.

The email or phone number used to send the verification code is determined by the information you provided in MyPortal in the Communication Settings. If using the text or call option, you will need to enter the phone number you supplied in the Communication Settings. See hint to know which number.

You can use your mobile or desktop device to reset your NCID password or unlock your NCID account at any time. Please note, however, that all NCID accounts that are locked automatically unlock after 30 minutes.

Our organisation is also having this same issue. I tested this and the whitelisting was applied to our server however students and colleagues alike appear still not to be able to recover or receive the email or notification (if they have multiple links such as app, SMS etc). It's becoming a real frustration especially as the amount of students and colleagues using are increasing.

The challenge I had was that I forgot my password and I was logged in and wanted to change it. Since it requires you to provide the old password, in order to create a new one, I was not able to complete the task. I logged out and hit "forgot password" and I was told to enter my email and a new password reset email would be sent.

Yes, I have. They responded with this; Thank you for the follow up email. Looking into this issue I looked at the account for John Montoya and it does look like the email message was sent to this user as we can see HERE. If these messages are not being received by the students I would recommend that we go ahead and white list the different notifications servers that we use at Canvas.

I asked what I needed to do and haven't had a response. The problem is I'm receiving, my colleague and other colleagues are receiving and yet some are not. If this is a notification preference which needs to be sent I'm confused as in order for the colleague or student to create their account they need to be sent the account or course notification and accept/ create.

Not that our organisation, which is not using free-for-teacher version, is aware of. We still regularly need to manually reset students and colleagues passwords and go through the 'check spam/ add to safe senders'. Although support teams specifically state that they are able to see the password reset has been actioned and a new password sent, this issue is still presenting us with problems.

Keep in mind the information in the light blue boxes at the top of those Guides, however. The instructions in these Guides may not be exactly the same process as outlined in the links I've provided. For example, if your school has a single sign-on process to log into Canvas, then your screens may not look like the ones pictured in the above links, and the process to reset your password might be different depending on the school. I would recommend that you reach out to the folks at Steyns Culinary School if you have questions about resetting your password or how students can reset their passwords.

For whatever reason, entering my email address into the reset password window produced nothing. No email or anything. However, when inputting my username, this is what fixed it. The system will take the username even if it clearly says email address.

Please enter your username below to have a reset password code emailed to you.

If you have received your reset password code click here to complete your password reset and unlock your account.

This system is the property of University of Montana and is subject to the MUS security, monitoring, and appropriate-use policies. Unauthorized use is a violation of 45-6-311, MCA and Montana University System policies. By continuing to use this system, you indicate your awareness of and consent to these terms and conditions of use. Log off immediately if you do not agree to the conditions stated in this warning.

Never respond to email asking you to provide account information. UM will never ask you for personal information by email. If you think you have provided your password by email, contact the IT help desk immediately.

To begin chatting with an agent, simply select the chat bubble at the lower right hand portion of the webpage.

While chat volume is high, we will work to provide you great service as quickly as possible. To make sure you are ready for the agent have the following ready:

We know security measures can sometimes be inconvenient but it is important that we keep your data and account access secure. Most users will be able to quickly and easily reset their password using the self-service password reset tool.

If you did not have your cell phone and/or personal email on file as of March 16, you may initiate a chat session right now to go through our quick and easy identity verification process. Click the chat bubble at the bottom right portion of your screen to get started.

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