Udrive Refuel

[Elwanda Menhennett]

UdriveRent a Car LLC (Udrive) is a car rental service for the very first time in the UAE with a concept that gives 24/7 access of Udrive vehicles to its Clients. So, either you are going for a meeting, hang out late night with friends or go out for shopping, Udrive gives you access to convenient transportation anywhere, everywhere. This service is available to people that have been approved through an application process and registered as Clients by Udrive. This Agreement governs the relationship, rights, and obligations between Udrive and the Client for the use of Udrive Vehicles. This Agreement does not itself confer any right to use Udrive vehicles. By using a Udrive vehicle the Client agrees and adhere to all Terms and Conditions of Udrive as well as this Agreement.

The Client declares that they he/she received all explanations as they may have reasonably requested concerning the content of this agreement and that he/she has carefully reviewed and understands all his/her commitments and obligations in this agreement. The Client declares that he/she understands this agreement contains terms related to damages, liability and indemnification and that they understand that this agreement may impact their rights and responsibilities in the event of any damage to Udrive vehicles or third parties. By applying for Membership or using a Udrive vehicle the Client agrees as follows.

The Client is required to be 21 years or above on the date of activation of the account, holding a driving license for over 6 months in the UAE or outside the UAE which is recognized as per the concerned Authorities. He / She needs to be in a mental and health state which fulfills and complies with the legal requirements of UAE laws.

The Client agrees to cooperate in providing Udrive all information necessary to confirm their Eligibility. Udrive reserves the right to request additional information, at any time. Udrive reserves itself the right to reject a Client at its own discretion.

At any time, Udrive may prohibit any continued use of the Udrive Vehicle and notify the appropriate authorities if it believes there is a violation of any laws or this Agreement, including the Terms of Use or a misuse of the vehicle. This includes the exploiting use of the Udrive vehicles at the benefit of the client and negligent loss of Udrive.

Nothing in this Agreement transfers or otherwise conveys ownership or any right, title, or interest in any property to the Client, including any Udrive Vehicles. The Client agrees that they will not tamper, destroy, modify, read, copy, manipulate, or reverse engineer Membership Access, any Vehicle Activation method installed in a Udrive Vehicle, or other any other Udrive Property.

The Dubai fleet can be parked in the Dubai RTA Parking Zones A, B, C D, E, F, G, H, K and L and any unlimited free parking. The free parking needs to be uncovered and has unlimited and unrestricted access for anyone. Parking in communities, private parking, underground parking, basement parking, or multilevel car parking is prohibited.

Please note for RTA Parking Zone I and J it is not currently covered by Udrive. Any parking fine or impounding charges and/or Udrive relocation charges will be charged to the client based on the violation type.

Abu Dhabi fleet can be parked in the Mawaqif standard Public Mawaqif Parking for free, except mawaqif multilevel parking. Please note that the client is not allowed to park at no time in any parking spots which turn into Residential Parking after 9 pm.

Please note that the client is not allowed to park in any Mawaqif premium parking spots. Any parking fine or impounding charges and/or Udrive relocation charges will be on the client on violation of rules.

Each Sharjah & Ajman Fleet has multiple free parking stations where they can be parked. At the end of your trip please ensure that the Udrive vehicle is parked in free parking in one of our stations. The client will be responsible for shouldering the parking cost if parked in any Paid Parking. Any parking fine or impounding charges and/or Udrive relocation charges will be on the client on violation of rules.

Any damages or unacceptance of a parking permission or card is the responsibility of the Client. Any costs, penalties or fines are solely at the responsibility of the Client and payable by the Client. Any use of payable parking spots will be at the costs of the Client. In case if the Client ends his trip in a payable parking area which is not covered by any parking permission provided by Udrive, the Client will be charged all costs caused through parking at the spot as charged by the Owner/Management of the referring parking spot with an additional Udrive administration and service fee as per the Udrive Fees Schedule. Any other charges that will apply until the time the car was discovered and removed by the Udrive Team, as per the availability and discretion of Udrive, is the liability of the Client and payable by the Client.

Any imposed fines and fees paid by Udrive to any authorities or third parties are to be paid to Udrive, regardless if paid already or outstanding to be paid by Udrive. Any appeals or reclamations are to be done after the payment.

Additional Udrive penalty charges might/will be imposed from Udrive in the event of Udrive relocating vehicle. Penalty charge can be imposed on customers from Udrive even if no fines issued from authorities for smooth operations as per Udrive Fees and penalties.

The Client shall only park / return the car as mentioned above at an uncovered parking, which has no wall, ceiling, roof, tent or any other cover above it. Not complying with this will lead to relocation and other fees and penalties as per the Udrive Fees/Penalty Schedule.

If you do take the trip for that reservation, there will be no charge for that reservation. Each reservation has a max 15-minute window to reach the vehicle and start the trip. Multiple reservations are strictly not allowed and chargeable as per pricing list.

A Client will be charged for use of the Udrive Vehicle commencing upon Vehicle Activation. Fees shall accrue even if the Udrive Vehicle is used in breach of this Agreement, including by a person other than the Client. Fees are also applicable if the car is not driven or used.

The Client can use Udrive vehicle within the UAE but end & return the vehicle only in the same Business Zone from where trip started. If the Client causes or allows a Udrive Vehicle to travel outside the Business Zone, the Client will be personally responsible for costs associated with returning the vehicle to the Zone, including, but not limited to, costs associated with vehicle repair, motor-vehicle accidents or collisions, and towing services. The Client responsible for such vehicle will continue to incur charges until the vehicle is returned to The Zone. None of the Udrive vehicles are allowed to be moved or driven outside the UAE.

The end of the trip is initiated by the Client by smartphone application or in such other manner as may be determined by Udrive from time to time. The trip is ended only if the Udrive mobile application has correspondingly confirmed the Vehicle Deactivation indicating the Udrive Vehicle is now `available for all Clients.

The Fees for using a Udrive Vehicle and related services are set out in the Fees, as amended from time to time. The Client agrees to pay all amounts when due. All fees for using a Udrive Vehicle begin to accrue upon the commencement of the Trip Period and are payable in full at the end of the Trip Period.

Any objections or appeals after this period will not be considered and the Client acknowledges the same. The Client shall at no time reverse a transaction through its Credit Card company or bank if Udrive has not agreed to the same. Any charges caused or occurring from such an action can be claimed by Udrive from the Client.

In the event that any loss or damage occurs during a Trip Period and insurance coverage is lost or otherwise does not apply due to the actions or conduct of the Client, then the Client is responsible for the full cost of any such loss or damage.

Where damage to a Udrive Vehicle is reported or otherwise recorded by Udrive, the last person (meaning other Clients) to use the Udrive Vehicle shall be presumed to have caused and shall be liable to Udrive for the damage absent evidence to the contrary, as may be determined by Udrive in its sole discretion. The Client agrees that, in the event that damage is reported by a person using a Udrive Vehicle after the Client, the Client is responsible for such reported damage.

The Client shall promptly report to Udrive all collisions, accidents, defects, or damage to the vehicle resulting from force or accident in the manner specified in this Agreement, together with a report to police as required.

The Client shall upload damages before & after reservation either on the mobile app, live chat through website or through emails only, Failure to do so might lead to incurring additional damage charges on the Client.

If the police attend to the scene of a collision involving a Udrive Vehicle, the Client must remain at the site until authorized to leave by Police. If the Police do not attend at the collision site, the Client must report the collision to the nearest collision reporting center or Police Station. The Client shall complete an incident report form in the event of a collision, accident, injury, or other incident and provide a copy to Udrive within 5 business days of the date accident. It is the responsibility of the Client to ensure that the report is accurate and provided to Udrive for any further use. Any change, update or revision on the police report should be done and submitted within 5 business days. If not provided within the mentioned time frame, the Client may be held for the partial or full damage and any other additional costs caused due to the non-submission of the police report.

Any imposed fines, penalties and fees paid by Udrive to any authorities or third parties are to be paid to Udrive, regardless if paid already or outstanding to be paid by Udrive. Any appeals or reclamations are to be done after the payment.

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