Eset Nod32 Offline Installer
Jalisa Landgren
When using the Live Installer, the installation doesn't even start, and displays an error saying that my Internet connection hasn't been found. Every other program has a fine Internet connection, and I'm able to ping update.eset.com with no issue.
The exact same behavior also occurs on my wife's computer, which we've upgraded to the same configuration at the same time. We're both running the latest version of Windows 10 (2004, OS build 19041.329).
When attempting to collect logs with the Log Collector, the ESET SysInspector download seems to fail. I only was able to successfully collect the logs when unchecking "ESET SysInspector log". I've attached those logs.
Unfortunately the Wireshark log is not what I wanted. The pcap file you've sent is a local traffic at localhost. Please select your network adapter in Wireshark before you start capturing network communication.
There is some network issue. After we send the GET command, instead of the server sending ACK there are several duplicate ACKs and retransmissions which end with the client terminating the connection:
I've just notice that a modules update just went through successfully, despite not having changed anything. I wonder if there's something with ISP congestion somewhere on the link between my network and the update servers. I'll run PingPlotter for a while and share results.
Additionally, Eset internally proxies Internet traffic to support its various Web Access protections. Overall, I would say PiHole has to be uninstalled to avoid conflicts with Eset. You can temporarily disable Pihole and see if all Eset issues are resolved.
I've also tried overriding the DNS server on the Windows computer to point directly to 1.1.1.1/8.8.8.8 (bypassing the PiHole), but it did not change anything with the issue described in this thread. I've also had no issue resolving update.eset.com to an IP, so I don't think there's a DNS issue here.
Temporarily disable PiHole on that device or the device itself. Your ISP DNS server IP address are hard-coded into the router if it is an ISP issued router. Any DNS settings specified within the Win OS are the ones the ISP uses to forward to from its own DNS servers.
The bottom line is something within your existing network configuration is interfering with communication to Eset servers. It might be an issue with how the router you use is configured. It also might an issue with the ISP you are using and how it forwards Internet traffic.
There is a recent forum posting in regards to Eset and PiHole here: -pihole-eset-smart-security/ . It appears Eset works fine with Pihole installed. However in this case, it appears the OP was inadvertently blocking necessary Eset server communication. Believe something along this line is the reason for Eset installer and other subsequent network connection issues.
I've also tried installing ESET NOD32 on my laptop, which I use from the exact same network, and I had no issue on that machine. I've even plugged the laptop on a wired connection to make sure there was no difference between ethernet and Wi-Fi, and the laptop has no issue whatsoever.
There was no inadvertent blocking of the communication to Eset's server. Even connecting a PC straight to the ISP modem, bypassing the router, the Pihole, and everything else on the network, the issue remains. The Wireshark capture also shows that the communication isn't blocked.
The issue on the Win 10 2004 devices is not about network traffic per se being blocked to the Eset servers. The above posted Wireshark log shows that the servers are being reached. The problem appears to be in the handshaking processing that occurs between the client and servers. That processing is failing and the communication session is being dropped. It appears that ACK request from the Eset servers is not being properly received on the Win 2004 devices.
It is starting to look like this issue is due to the Win 10 2004 upgrade which to date has been problematic. One way to verify this would be rollback one of the devices back to ver, 1909. Install Eset on that device and verify that it installs and updates w/o issue. If no problems surface, then again upgrade the device to ver. 2004.
I just saw the announcement of the new Eset version 12. I cannot find any offline installer at the moment and all I can see is the online one. My internet connection is very poor at the moment and most downloads bigger than 20mb get cut-off as my ISP plan is low. I cannot upgrade to a better one because of our poor economics. I can't use the offline installer as it get's cut-off ...
Oh thanks so much guys! I did not know that! Thank you! I will download it outside and install. Will my config still work when I import it to version 12? Clean install or install over existing...which is better?
Eset NOD32 version 14.2.19 will NOT update to the latest version 14.2.23, even after clearing the update cache, on several Windows 8.1 machines. This is an Eset bug that needs to be addressed. Manual download and install is also NOT possible, because the newest installer is STILL version 4.2.19 or older. Please address. Thank You.
-upgrade-your-eset-windows-home-product-to-the-latest-version#download
Yea, this whole issues seems to be a snafu. There's apparently an issue with 14.2.23 serious enough that they prevent those not on it already from updating to it, but then haven't provided a downgrade option to those using it, and then say don't worry, it's only a problem in very specific circumstances. Not very reassuring.
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