No sound in Classroom + screen freezing

[Learnissimo]

Hi,

We installed Tokbox but we had to uninstall it because our users were
experiencing 2 majors problems :

- Sometimes, their screens were freezing (100% CPU used....). They had
to reboot their computer from scratch...
- Impossible to get the sound working...Even if they refreshed the
connection or click on the wrench icon to change their settings....

These are the 2 majors problems. We will be very excited to use Tokbox
again, but only if these 2 pb are fixed....


I also have 2 suggestions :

- Only 10% of our users saw the text chat....I suggest a "send
message" button or an icon (a pen?), than show it is a free writing
chat area...
- it is usefull when you speak in your mike to have a bar mooving, so
that you are sure that the mike is working....otherwise, you don't
know !

Best,
Thierry ENGEL
Learnissimo

[Melih Onvural]

Thierry,

Thanks for the feedback. We've actually invested quite a bit of time in solving these problems in our OpenTok API. Have you tried the OpenTok API (http://www.tokbox.com/opentok)?

Please let me know if OpenTok fits your needs.

Best.
--
Melih O.
me...@tokbox.com

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[Learnissimo]

Hi Melih,

Thanks for your answer. We would really love to use your techno, but
these 2 pbs (screen freezing and audi detection) have to be solved
firsthand.

Not possible to solve them with TokBox Call Widget API ? We used
TokBox Call Widget API ...

The only solution is to use Opentok API ? Are you sure these 2 pbs do
not exist with Opentok API ?

Thanks !

[Melih Onvural]

I won't ever say that software is 100% guaranteed to work, but I do know that we've built OpenTok on top of the lessons
we learned from the Call Widget API, and as a result that issues like crashing, A/V quality and flexibility were top concerns
as we built and launched the new code.

I do hope that you'll try out OpenTok.
--
Melih O.
me...@tokbox.com

[Learnissimo]

Hi Melih,

Thank you for your answer. Screen freezing, and audio/mike detection
were not isolated cases (It happened 20% of the cases I would say, out
of 200 lessons). Yes, we are willing to give a try to Opentok. From
what I understand, you don't work on Call Widget API anymore, so there
is no hope these isseus will be fixed with Call Widget API...

Thierry

[Melih Onvural]

Thierry,

It's definitely fair to say that your best option is to move to OpenTok.

--
Melih O.
me...@tokbox.com

[Learnissimo]

Hi Melih,
Thank you. Ok, we will try Opentok. thanks for your feedback.