How To Hard Reset Iphone Screen Not Working
Sondra Pevy
Under the hood, your iPhone isn't that much different from a Mac or Windows PC, and you may have already encountered problems with those devices that are solved by a simple reboot. The same is sometimes true with an iPhone. The steps for this are the same where you're using the latest iPhone 15 Pro Max, the Touch ID-equipped iPhone SE (2022), or the 2013 iPhone 5s (although the side button will be the top button on some of the much older models).
Step 1: Press and hold the right-side button and either of the volume buttons until the Slide to power off control appears. If you're using an older iPhone, such as a first-generation iPhone SE (2016) or an iPhone 5s or earlier model, that button will be on the top instead of the side.
Of course, if your touchscreen is acting up, you may not be able to move the power-off slider properly to shut down your iPhone. In this case, you'll need to resort to a forced restart, which is basically like rebooting your iPhone without powering it down first.
Screen protectors are usually very thin these days and are designed to work well with modern smartphones. However, in some rare cases, they can affect the responsiveness of your iPhone's touchscreen. As such, if you're using a screen protector, you should check whether it's been properly applied to your iPhone's touchscreen. If it hasn't, try removing and reapplying it or using a new protector if you have one available.
Even if your screen protector has been properly applied, it's still a good idea to try removing it just to make sure it's not getting in the way. If your iPhone's touchscreen begins working properly after taking your screen protector off, you may want to consider forgoing a screen protector entirely or buying a thinner one from a reputable brand.
It's pretty uncommon these days, but we have encountered cases where connected accessories somehow get in the way of your touchscreen interactions. So, if you're using wired headphones or even just a charger, try disconnecting those and seeing if your touchscreen begins working properly. Be sure to restart your iPhone after disconnecting the accessory to be certain you've covered all the bases.
While our experience suggests this is more likely to happen with older Lightning accessories due to the unique way Apple's proprietary Lightning port works, we can't say for sure that the USB-C port on the new iPhone 15 models is immune to problems in this area, so it's worth a try even if you're using an industry-standard USB-C accessory like a charger or external storage device.
If your iPhone touchscreen still isn't responding after trying the steps above, the next thing to do is update your iPhone to the latest version of iOS. If you can interact with your iPhone well enough to get into the Settings app, then tapping General > Software Update is the fastest and easiest way to do this. Otherwise, you'll have to connect to a Mac or a Windows PC running iTunes.
Step 4: If you haven't used your iPhone with this computer, you'll see a prompt on your iPhone to "Trust" this computer that you'll need to tap on to confirm. If your touchscreen is responsive enough, then you may be able to tap on that to confirm, and then continue with the step above to update your iPhone.
However, if your touchscreen isn't working at all, then you won't be able to confirm the trust prompt, and your Mac or Windows PC will have no way of communicating with your iPhone normally. Instead, you'll need to put your iPhone in "Recovery" mode first. Here's how to do that:
Running heavy-duty apps, or multiple apps and open tabs, can be quite strenuous for your iPhone. Sometimes, working overtime can have a direct impact on device functionality, and your touchscreen is no exception.
If updating your iPhone doesn't resolve any software-related issues that could be causing your iPhone's touchscreen to freeze, then the final option you can try is restoring your iPhone back to factory settings.
This will erase everything on your iPhone, returning it to its original out-of-the-box state. It's the best way to confirm that the problem you're encountering is actually hardware and not software, but of course, you'll lose everything on your iPhone unless you already have a backup, or you're able to make a new one.
Unfortunately, if your touchscreen is completely unresponsive, you'll only be able to do this if you've previously connected your iPhone to your computer. Otherwise, your iPhone will prompt you to "Trust" what it sees as an unknown computer, and you won't be able to confirm that security prompt to grant access to the data on your iPhone.
When your iPhone finishes the restore process, go through the initial setup without restoring your data from a backup. By setting your device up as a new iPhone you'll be able to confirm that the touchscreen is working properly. Once you're satisfied, you can restore your backup by factoring resetting it again and choosing to restore your backup during the setup process.
Just keep in mind that there's no guarantee that this will be the case. If your iPhone has a serious hardware problem, Apple may swap it out with a replacement unit, and it will be up to you to restore your data onto the new iPhone; Apple has no more power to back up your iPhone than you do, as the company takes your privacy and security very seriously, so even its own technicians and engineers can't override the trusted computer prompt to get at your data.
The Apple iPhone 15 series was introduced last year and includes the iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max. These are Apple's latest phones until the iPhone 16 series is announced this fall.
The iPhone 15 would typically be an excellent choice for users who don't require all the additional features of the iPhone 15 Pro series. However, there are several reasons why you should no longer consider this phone. Some of these reasons are related to the phone itself, while others are associated with where we are on Apple's iPhone release schedule.
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Hello apple vis users.
I'm new here, but I've been following the forum for some time, and I decided to join because I have a serious problem related to my iphone (SE 2022), which was completely frozen.
by frozen i mean black screen, the buttons don't have any feedback (except for the home button) i even asked a friend to call me and the iphone doesn't call and sends to ovoice mail.
What could it be?
First of all, thank you very much.
Greetings.
I tried to do that, but it didn't work, because the screen doesn't give any kind of life sign as well as the voiceover, the only feedback I have is the click of the home button and nothing else.
still, thanks so much for trying to help.
Best regards
Could doing a factory reset work? I have no idea what could be going on though. Did you dropp your phone recently before this happened? Try connecting it to a computer as ll to see if your computer detects the phone.
I have the exact same issue, but I'm using the latest SE 3rd generation. It's happened twice. The last time the battery was at 75 percent and I didn't touch it and a couple hours later it was like that It takes my phone at least 24 hours to come back on and it's like the battery is totally dead. I checked the battery health and it was 100 percent. I've tried all the suggestions mentioned here, except taking it to the Apple store. I wonder if it's something with the latest update? If it does it again, I will take it to the Apple Store. I was glad to see someone else had the same issue. I thought it was maybe the charging case I was using so took it out of that for now.
First of all, you have no voice over. What I do for this one is, press and hold the home button, ask Siri what the weather is. Then, release the home button, and press the volume up. Sometimes the ringers get twisted around on these iPhones, and your volume might've simply been dropped down to zero. By asking Siri a longer question, it has to speak longer, therefore giving you an opportunity to really fuss with the volume buttons to to see if that's all it is. I even suggest trying it a second time, just in case Siri timed itself out talking, before you really got a chance to press and hold that volume up button.
Next, you indicated that the screen is black. It might be showing as black, if the screen curtain has been turned on accidentally. You can toggle screen curtain back off, simply by doing a three finger triple tap. Remember, if you haven't first fixed your voiceover issue, executing this action won't help you either way, as you wouldn't receive voiceover feedback, indicating whether or not screen curtain has been activated or deactivated.
Although the suggestion is out of order, try plugging your device into a solid power source, ensuring that cables are in good working order, as sometimes they go bad. If you receive feedback from your device immediately, then you know you have power. If you do not receive feedback immediately, this could be an indicator that the battery is simply depleted, it needs time to charge.
Finally, regarding incoming calls going directly to voicemail, if you have a problem with your volume, you wouldn't even know that the phone call was coming in, unless you use vibration as a part of incoming call notifications. So we need to get voiceover back, before you can really do anything. If all else fails, get a sighted person, and go through the steps with someone actually watching the screen for you. At this point, I don't think you actually have a crucial issue, it's just a matter of good doing some good solid troubleshooting.
Had the same exact problem. Shortly after the phone was updated to iOS 16.
Kind of drove me crazy.
Tried all the different resets.
Tried plugging it in.
Was getting ready to take it to the Apple store the next day decided to let the phone die completely so the home button would not move anymore.
After the phone was completely dead and the home button would not move I then plugged in the phone after a little while the phone came on and I have not had that problem since none of the resets are going to work so try that.