Error 4013 Iphone 7 Plus

[Jon Levatte]

Istarted the update on my iphone 14 pro and quickly received error 4013. Is anyone else experiencing this? I've tried a few steps and restarted, tried again, still receiving the error which states a restore to factor settings. I've never had this with any other update before and have had iphone for years. Any suggestions?

Same thing happened to my iPad Pro 2020 after an update around the same timeframe (Aug/Sept 2023). I took it into the apple store and they said I need to buy a new one. I'm convinced it was software related because it was working fine before the update.

If you can update your device but it starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a back-up.

I was told today that it was almost certainly the motherboard of my iPad (it got stuck in a boot loop, and eventually went immediately to the restore screen), and that repair would be pretty much the cost of a new one. I'd love to hear the diagnoses others were given, as it may mean there's a chance I can bring it back to life.

I contacted Apple via Chat. No solution beyond visiting a story was determined. I was able to obtain an appointment at my local Apple store and they successfully restored the phone using their laptop. I was not able to complete this step on either Apple computer I had. There were others with the same phone and same age (4 months) at the store with the same issue. After restoring, the data back up was able to return my phone to pre-issue state. It is unclear what truly lead to the issue but it has been resolved.

While this process runs smoothly most of the time, there are scenarios where you may run into a snag. Unfortunately, when this does happen, the error messages can be somewhat inscrutable, offering little help other than to tell you that "An unknown error occurred" and showing a numeric code that gives you little insight into what that "unknown" problem could be. Chief among these is error 4013.

Error 4013 indicates a communication problem has occurred between your device and your computer. The message can show up when restoring anything from an iPod classic to the latest iPhones, and it basically means that iTunes (or Finder in later versions of macOS) failed to communicate with your device properly.

Of course, there can be a lot of reasons for this. Unplugging your device in the middle of a restore will often result in a 4013 error, as will a bad USB port, a dodgy cable, driver problems, and more. Hence, there's no one place to look, but if you cover a few of the following bases, you can rule out the most common causes for this error.

Sometimes the cliche is true: turning things off and back on again really does fix everything. Rebooting your Mac or PC should therefore be a first step, but don't forget to also restart the device that you're trying to update or restore from that computer. How to do this varies depending on which device you're using.

Step 3: For the iPhone 6s, iPhone SE (2016), and earlier models, as well as the iPod Touch (6th generation) or earlier and all iPad models that have a home button on the front, press and hold both the side/top button and the home button simultaneously until you see the Apple logo appear.

If you're running Windows or macOS Mojave (10.14) or earlier, you should ensure that you've downloaded and installed the latest version of iTunes on your Mac or Windows PC that's appropriate for your operating system. As of this writing, that's iTunes 12.12.9 for Windows.

Note that this won't apply if you're using macOS Catalina (10.15) or later, as iTunes is no longer used to manage iPhones, iPads, and iPods on these more recent operating systems. Instead, you can restore your device through the macOS Finder app, which is a core part of the OS.

Step 1: If you're using Windows 10 or later: If you downloaded iTunes directly from the Microsoft Store, you can also check for updates from there. To do this, open the Microsoft Store app and choose Get Updates.

If you installed iTunes directly from Apple's website, you can check for updates and download the latest version from inside the iTunes app. To do this, open iTunes and choose Help > Check for Updates from the menu bar at the top.

Note that if you're installing iTunes fresh on Windows 10 or later, it's strongly recommended that you grab it from the Microsoft Store, as that provides the latest available version. You can only download iTunes 12.10.11 (64-bit) or the 32-bit version directly from Apple. These are also compatible with Windows 7 and Windows 8.

Step 2: If you're using macOS Mojave (10.14) or earlier, you can check for the latest version of iTunes through the built-in Software Update mechanism or download it directly from Apple's iTunes Downloads page. The correct version of iTunes depends on which version of macOS or OS X you're using, as follows:

Apple also offers iTunes 10.6.3 and iTunes 9.2.1 for even older versions of OS X, but if you have to go that far back, we'd strongly recommending finding a computer that can handle a newer version of iTunes, as these aren't likely to support any iPhone or iPad that's been released in the past five years anyway.

Regardless of whether you're using a Windows PC with iTunes or a recent version of macOS, you should also ensure that your operating system is fully up to date with the latest Windows updates or macOS software update. This is especially important with macOS, since many of the components that are used to communicate with your iPhone are in the underlying operating system.

Step 2: For macOS Ventura (13.0) or later, check for updates by selecting the Apple menu in the top-left corner of your screen, and then selecting System Settings > General > Software Update.

Step 3: Follow the steps to download and install any updates your computer finds, and then try restoring your iOS device or iPod after the updates have been applied and your computer has restarted.

Note that if you're doing a major macOS version update ending in macOS Mojave (10.14) or earlier, you should also check to ensure that you're running the latest version of iTunes that's appropriate for the new OS. For example, after updating from Sierra to Mojave, you may need to go to Software Update again to get iTunes 12.9.5.

If you're encountering error 4013 while trying to restore your device back to factory settings, you may be able to get things working by forcing your iPhone, iPad, or iPod Touch into recovery mode. This is a hardware-level mode that bypasses the normal iOS/iPadOS method of interfacing with your computer, which can help if the error is being caused by a software glitch on the device side.

Step 3: Connect your iPhone, iPad, or iPod Touch to your computer using a USB cable. Ignore error 4013 or any other errors that come up. Quit iTunes if it opens automatically after connecting your device.

Step 5: Keep your device connected to your computer while performing the following steps, depending on the model of your device. Note that these are the same steps described in the section on restarting your device; the difference in this case is that you're doing them while your iPhone, iPad, or iPod Touch is connected to your computer.

For a 2017 or later iPhone model -- including the iPhone 8, iPhone 8 Plus, iPhone SE (2020), iPhone SE (2022), and all Face ID-equipped iPhones -- press and quickly release the volume up button, then do the same with the volume down button, and then press and hold the side button until you see the recovery mode screen appear.

Step 6: Once the recovery mode screen appears, your device should appear in Finder or iTunes with a pop-up that indicates there's a problem with your device "that requires it to be updated or restored." Select either Update to attempt to install the latest version of iOS/iPadOS on your device without erasing it, or Restore to return it to factory settings.

If an update fails, you can repeat the above steps and try the Restore option instead. This will erase everything on your iPhone, iPad, or iPod Touch, returning it to brand new settings, after which you can set it up from scratch and choose to restore a backup from your computer or iCloud, if you have one available.

Step 2: If you're using a Windows PC, ensure that your drivers are up to date. You can check for Windows driver updates published through Microsoft under Settings > Update & Security > Windows Update; however, if you don't see anything new here, it's worth also visiting your PC manufacturer's website and seeing if they have any driver updates available for direct download. You'll want to focus particularly on USB and "chipset" drivers, as these are the ones most likely to impact communication with your iPhone, iPad, or iPod.

Step 3: Temporarily disable any antivirus or other tools that attempt to scan the devices you connect to your PC. These can get in the way of iTunes communicating properly with your iOS device or iPod. You're unlikely to need these while restoring your device, and if that fixes the problem, you can always reenable them when you're done.

Step 4: Try restoring from a different computer if you have access to one. This will help to determine if the problem is with your PC or Mac or your iPhone, iPad, or iPod. If the problem persists across multiple computers and with different cables, it's probably your device, at which point it's time to reach out to Apple Support for help.

If you've been itching to try out some of the latest new features in iOS 18, you'll be happy to know that Apple has finally unleashed its first round of public betas for this year's major iPhone software release. While it's likely to be going out to everyone in September alongside this year's iPhone 16 models, early adopters can now get a sneak peek without risking the uncertainties of running a developer beta.

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