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Catherin Bergan
Hi, I have an issue with my email account and I hope you can help. I'm currently locked out of my netflix account and don't remember the password, I enter my email address and it sends me a link to reset it, however that email never gets to me. I've checked the spam folder and I've also checked forwarding settings and there's nothing set.
I've tested that I can receive emails, I received the verification to let me log into the forums, and I've also had a friend email me that came through straight away. Please could someone help me? Without being able to log in, I'm just paying for a service that not only can I not afford, but I can't cancel it either.
Have you written your password down anywhere, such as on a slip of paper that you might have shared with roommates or your kids? Perhaps your browser's built-in password manager saved the password for you, and you can access it that way.
If you've shared your Netflix password with anyone else, you should also ask them if they changed it. Anyone who can log into your account can change the password, so they might have done so without thinking how it could affect other people who use the account.
Failing those possibilities, try to remember if you had a specific theme in mind when you chose your Netflix password. Did you use the name of your favorite show, or something related to Netflix itself? Thinking about this can help jog your memory.
If you still can't remember your password after these considerations, the only real solution is to reset your password. There's no way to see your Netflix password on the service or anywhere else. Since services like Netflix store your credentials securely, you won't find them sitting around in plain text.
Thankfully, it's easy to reset your Netflix password when you don't remember it. Head to Netflix's Login Help page, which you can access by clicking Need help? below the text boxes on the login page.
There, enter the email address for your account and hit Email Me. You'll receive an email with a link to change your password. Follow this link to set a new password; make sure it's one you can remember!
If you prefer, you can also choose to reset your password via Text Message. Enter the phone number associated with your account and you'll get a code that lets you reset your password. This won't work unless if you have a phone number tied to your Netflix account.
In case you can't reset your password using either of these methods, you'll have to click I don't remember my email or phone and enter your name and credit card number. If you pay for Netflix through another company, like Xfinity, you'll need to contact them to get your password reset.
The easiest way to keep track of your Netflix password (and all your other passwords) is to start using a password manager. These create strong, unique passwords for every site you use and lock them all behind one master password. This cuts down on the amount of passwords you have to remember and makes the passwords themselves stronger, too.
We've shown how to get started with a password manager if you're new. If you don't want to use one for some reason, you might consider keeping a copy of your Netflix password on a slip of paper in a locked safe or something like that.
I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times and to date no action has been taken. I was told I would be reimbursed but nothing yet and I am still being billed. My mother has been charged this $20.99 for over a year now. She doesn't even have a netflix account.
@Donnie51 This has happened to others as well. (Sorry for the Google search link. That's so that you can see posts that have been archived here.). These charges can occur when you select the "Join Now" button on the Netflix app rather than the sign-in button. Others have reported this happening due to fraudulent activity, presumably if the Rogers account gets compromised.
To get these charges stopped, you will need to figure out the service code and email address for the Netflix account that got created. You will then need to contact Netflix to get the (fraudulent) account shut down, and also contact Rogers to stop the Netflix billing on your account and to get the charges reversed.
If you subscribe to Netflix Rogers Billing and forget the email address or username associated with your Netflix account, you can retrieve it by accessing the Netflix app on your Ignite TV box or Ignite Streaming. Once you are in the Netflix app, choose a profile and click Get Help. Highlight the Member section, the email address listed is your username. If the Netflix app has since been logged out of, contact Netflix Help for assistance.
There is an instruction set somewhere in the forum to find the rogue Netflix email address so that you can cancel the service for that account, and it goes something like the instructions that I posted above. Essentially, sign out of Netflix and then "you can retrieve the rogue email account address by accessing the Netflix app on your Ignite TV box or Ignite Streaming. Once you are in the Netflix app, choose a profile and click Get Help. Highlight the Member section, the email address listed is your username. If the Netflix app has since been logged out of, contact Netflix Help for assistance. Or, use the bottom instruction set, posted immediately above this paragraph to sign into your Rogers account, navigate to the overview tab and then select the Netflix badge and select Let's go. I'm guessing that it should show two email addresses?? Yours and the rogue email address? Just a guess. Hopefully you can identify the rogue address and use that to cancel the service with Rogers.
I have just talked to Netflix and they cancelled an account that did not hav my email. They can not refund me! Proceeded to Rogers and they have created a file to get problem solved. Will be waiting for Rogers respond and refund. Hope this is a help for other Rogers customers.
I did the same last month. I cancelled my Netflix premium account (which I never authorized Netflix or Rogers to charge me ) by calling Netflix. They said they'll refund me for that. But here comes the wonder, Rogers have added a Netflix premium charges on this month bill too. Now who is responsible ? I contacted Rogers again and they said they'll refund me. Rogers and Netflix do this without any transparency . Because when I asked Netflix that will you send me an email notification confirming that the premium account was cancelled and I'll be not charged for premium again, that they said they'll send the chat transcript as a proof. Why? Even Rogers never sent me an email confirmation that I'll not be charged for the premium in the future and they will refund for what they charged fradulently. That was also only in the chat history . I'm wondering why both these companies can't be serious and open about this.
We're sorry to hear about the unexpected Netflix charges you've both encountered. Ensuring that you have a positive and transparent experience is very much what we strive for. @thorcor, has your issue been resolved since you last posted?
Except for cancelling Netflix that I never subscribed to, I do not know if Rogers have credited me. It is Rogers who charged me and therefor Netflix can not credit me. How Rogers can charge you for Netflix I can not understand.
I understand that you only recently had this matter investigated. Once the credit for the Netflix charges has been approved, you will be able to log in to your MyRogers profile online to see the impact to your balance, and the credit adjustment will appear on the bill that follows. If you continue getting billed for Netflix moving forward, please let us know.
Thanks for the additional information. We're sorry to hear that you've made the decision to leave us as that is not the outcome we were hoping for, however, we understand that you need to do what you feel is best.
As for the Netflix charges, did the Rogers Live Agent agree to reverse the charges for you? If so, you should hopefully see the adjustment on your next invoice, as long as the credit adjustment is processed before the next invoice is issued. Although, we do not have the ability to send an email confirmation when a manual adjustment is created, we can provide you with a reference number (also known as an Interaction ID).
As for ensuring this unrequested Netflix account is successfully cancelled, did you try following the steps that have been provided in @Datalink's post above? It has helpful instructions on how to obtain the username for this account so that you may provide it to Netflix to have it cancelled asap.
Once again I have been charged for Netflix that i have never signed up for. Was assured last month that the account with e-mail that was completely unknown to me, was cancelled by Netflix. Today received my new Rogers bill with Netflix charge of $20.99 again. Netflix verify that there is no account with our e-mail. After 1h 30 min on the phone wiith Rogers, assured within 72 h the bill should be updated. We have been with Rogers since Oct 2022 and all of a sudden these 3rd party appear. Extremely frustrating. Why do their costumershave to waste all this rtime on issues they dicided to add to your bill.
Yikes! Unexpected charges can be rather bothersome. I'm elated to hear that we have since credited your account a few weeks ago. With regards to the current Netflix charge of $20.99, has that since been credited back after the 72 hours timeframe? Also, have you had the chance to have a gander at @Datalink's post regarding Netflix billing?
My Rogers Feb. bill had the same issue. It was again creited to my bill but I hope I don't have to go through this again. Wasted time. I was on hold for 55 min after Rogers tells me "we will be with you in 2 min".
Cancelled my Netflix Feb 1/24 ... Rogers still billing me the $20.99 .. contacted them so far 6 times this past month .. no resolution but today Mar 21 agent said they cannot cancel the Netflix account/billing and I would have to contact Netflix .I did today and they said they were not getting the $20.99 and that it is LINKED to my rogers account and Rogers has to cancel ???? where do I go from here HELP
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