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Ben Hollinbeck
I Got a message on my Apple TV that I had to contact Netflix because of a problem with my account. I tried through the netflix web site and I had to enter a email address and password. After unsuccessful attempts to try to get a new password, I phoned Netflix. They could only check on my account by looking up my email address. I gave them two addresses and they could not find either address. They couldn't check by my name or by the receipt I received from Apple. I want to know what email address Apple uses for a subscription to Netflix through Apple TV.
Thank you Rysz; That makes sense however netflix does not have that email either. They were surprised at this also. I'm thinking that two letters of my email when typed appear to be another letter. Perhaps it was transcribed wrong in their records? If I have further problems I will check on that.
The two most visible parts of the Netflix enterprise are the red mailing envelopes and the Web site. The patented envelope is essentially an ordinary mailing envelope with an extra long, removable flap. This extra length of paper is what lets DVDs make the round trip from the Netflix distribution center to your home in just one envelope. When the envelope travels to you, the flap displays your address while covering up the shipping center's return address. You remove the flap when you seal the envelope to return it to Netflix, so only the shipping center's address remains.
The Netflix Web site has been through numerous revisions as well. The company has made major changes to the site as often as every two weeks, constantly evaluating how the changes affect the business. Numerous features have come and gone, but for the most part, the site has looked a lot like other online retail stores. The available movies appear as thumbnail images, sometimes in conjunction with a brief description. When you hold your mouse pointer over a selection, the site pulls a lengthier description from a database and displays it on the screen. This description includes information about the movie's plot, cast and MPAA rating. Clicking on a title takes you to a separate page with cast and crew information, technical specifications. Rating information from Common Sense Media, a separate company with its own Web site, is also displayed.
You can browse the section by genre, check out the Critic's Picks and Award Winners, or use the Netflix Top 100 to decide which movies you want to see. You can also use the Friends feature to see what your friends are watching and compare which movies you like. When you find a movie you want to see, you add it to either your DVD or your Instant queue. If you want to see a movie that Netflix doesn't have in its inventory yet, you can save it for later. Netflix ships DVDs in the order in which they appear in your DVD queue, and you can change the order or remove items in your queues as often as you want.
As you browse, you have three options for each movie you see on the site. You can give it a star rating, add it to one of your queues or tell Netflix that you're not interested in it. The choices you make dramatically affect which movies Netflix features on the site when you visit. Next, we'll take a look at the Netflix recommendation engine and how it works.
Red Netflix envelopes sit in a bin of mail at the U.S. Post Office sort center March 30, 2010 in San Francisco, California. The company is ending its DVD mailing service with a promotion. Justin Sullivan/Getty Images hide caption
"Netflix is doing everything that they can to help people watch as many films that are in their queue as possible before the shutdown," said Long, a self-described film buff in North Carolina who told NPR there are 500 movies in his queue right now.
An FAQ section on Netflix's website states the company will accept returns through Oct. 27. But Netflix's promotional email doesn't explicitly tell customers what to do with those discs. This is causing confusion among customers, and debate among the members of online communities like Reddit.
"It appeared to me that at the end of their time shipping these DVDs out that they're yours to keep," North Carolina-based Netflix DVD subscriber Leslie Lowdermilk told NPR. "Because after all, what are they gonna do with them?"
"The filmmakers and property rights owners give Netflix a license, and then they can sub-license it to their subscribers," Spiller said. "But they can't give anybody ownership. They don't have it themselves."
"They really should have made it clear whether this was a rental and what the return period is, versus whether people were getting to hold onto these things," Gerbi said. "I do hope that perhaps they could find a way to get them into viewers' hands permanently, or maybe get them into libraries or someplace where they're not just going to waste."
Apparently this is an ongoing problem when attempting to register for an account with Netflix. When reaching the credit card stage, step 3 I believe, being turned away with the notice: "Sorry, but we are unable to complete the sign-up process now. Please try again later." Elsewhere the solution mentions faulty response to the card used or the bank behind that card. In my case I attempted to use cards from two different banks, one here in AU and the other on a US bank... and even offered to pay via PayPal... to no avail. Why? Does Netflix not want my business? Is this something personal? Is there another choice for the same service Netflix offers?
I called to Netflix support team and they give a solution and it worked great, I could move from Paypal to Debit card , I was unable due a message in a Yellow box saying that wasnt possible the sign up procces . On the phone you should say them you want to erase the paypal option from your account , then they will stop your memebership, try you to log off, the solution that technical support gave me was , not the click on the "Log in " option ( Never click on the resume membership , it will head you to the kind of glitch) , instead you must click on the option " Join free for a month " then when the page requiere your mail and pass just put the email and pass that you have been using normally for your netflix account , next step is choose your plan and fill your payment option . I had been talking for almost an hour with technical support and finally the gave me a solution . Hope it works for you .
I was stuck at the payment (step 3) option too. I managed to go back to the Netflix home page and view my account settings since I was partially set up. I was hoping to input my credit card there. When I filled in my phone number, Netflix said it had texted me a confirmation code and to enter it. It's been 2+ hours and I have not received any text. I also tried the option of having Netflix call me with the code to activate my account. I got a message saying it had called, yet no calls came to my phone and it has been 2+ hours.
I stayed on the phone with my credit card company while entering my payment information. They keep telling me no transaction is coming thru on their end, even when they check the declined transactions. It' s just not appearing.
I logged out of Netflix on all devices (computers, firestick, tv, etc.) and then waited 3 MONTHS. Then I tried again and my credit card payment went through. Mind you I had also done this at least once in the past and it had not gone through then. I can only guess that they let a % of new credit card subscriptions in a month and then try to make everyone else buy their Netflix gift card by saying their credit card transactions won't go through. If weren't for specific shows that are only on Netflix, I would refuse to do business with them. I am still dissatisfied what I went through to sign up. It does feel dishonest, and I am weary about what's going to happen when I have to update my credit card for payment.
I too had the same issue when I try to set up the Netflix account with my yahoo email address. When I happened to select the payment method it kept on givining the above error message in a yellow box for both visa and paypal options.
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