Anyprofessional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences. As customers continue to face extraordinary financial circumstances, with new federal assistance programs, loans, mortgage freezes, changing retirement plans, or other potential financial hardships, banks have an opportunity to prove to their customers how they can provide a customer-focused banking experience.
Organizations have historically struggled to close the feedback loop to build a unified view of customers and employees, without having a pandemic to deal with. Fragmented data systems can create a disjointed view of your customer, making it difficult to proactively engage customers for feedback. By prioritizing data integration and implementing an end-to-end feedback management solution, which can close the feedback loop and build a 360-customer profile to stay connected to customers where and when they need you most. An ideal end-to-end feedback management solution empowers businesses to uncover and understand what drives a great customer experience and act on findings at the right time rather than merely react to negative feedback with small retroactive changes.
The first step towards a 360-degree view is to unify customer data across all data sources and business applications. These unified customer profiles can be further enriched with an array of first-party and third-party signals including customer feedback. Systems must seamlessly talk to each other to streamline and automate feedback collection to facilitate data analysis and to unlock powerful insights. These insights can then be activated in real-time within reporting dashboards used to trigger automated workflows that enable organizations to quickly act on customer feedback.
Dynamics 365 Customer Voice provides organizations with a simple, yet powerful, solution to capture and incorporate real-time feedback into your everyday workflows. Dynamics 365 Customer Voice connects with your customer data systems to incorporate the feedback you capture into a unified view of your target audience. This is done by centrally collecting, analyzing, and distributing insights across the business and seamlessly integrating with customer data platforms such as Microsoft Dynamics 365 Customer Insights and line-of-business applications such as Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Sales.
You can check out the Customer Feedback Management Solution for Banks demo video based on a real-life example from one of our banking customers using Dynamics 365 Customer Voice to collect feedback throughout the customer journey, as the customer opens a new account and follows a home loan process. Dynamics 365 Customer Voice not only makes it easy for you to create an end-to-end customer feedback management solution, but also makes it easy for you to customize and integrate feedback workflow with your business applications.
Dynamics 365 Customer Voice uniquely positions any user to adopt customer feedback into their business applications and processes with built-in integration points with all Microsoft applications and any third-party application through Microsoft Power Automate.
With feedback connected across all your business applications you can surface insights tied to a specific customer and get context behind why they were unhappy, and quickly follow up with the next best action. An integrated view means that you can prioritize customers who display high levels of worry or dissatisfaction or better allocate team resources by anticipating which customers need basic financial literacy education versus which customers are looking to set new financial goals via portfolio diversification.
Once you start using Dynamics 365 Customer Voice as your feedback management solution, you can gather and track customer metrics that matter to your business. To learn more visit Dynamics 365 Customer Voice, sign up for a free trial today, and learn more about how Microsoft supports businesses as they adapt to changing processes.
In both Streamline and Graphics Analyzer, when connecting to an Android device, the target device would briefly appear in the devices list, but then disappear, showing "No targets have been detected" (Streamline) / "Unable to validate ADB" (GA), and reappear after a few seconds - the cycle repeats, as if I have a loose connection.
In very rare occasions, the app was able to get through the "flashing" phase and show me the app to capture, and if I start capture then, the app works just fine afterwards, with constant output and no disconnections. However, it's nowhere near reliable.
I've tried different USB ports, cables and even target devices, but all of them exhibit the same behaviour. Also note that my ADB setup is fine all this time, as I can "adb shell" to my device and it stays connected.
Supposedly nothing is using ADB concurrently - since you've mentioned it, I did "adb kill-server" prior to launching to be sure, yet with the latest platform-tools, the above symptoms still show. Furthermore, I didn't have to kill-server with platform-tools r28.0.1, it "just works".
We typically test Streamline against r30 so it is surprising you are having this issue. Additionally, I have tested with r31 platform tools and cannot reproduce this issue. Are you sure there are no other users of adb running at the same time (for example Android Studio).
Assuming there are not, can you please provide us with the log output from the following steps. These commands will allow us to report the output from each 'adb' command that Streamline issues, hopefully to identify the specific command that is failing:
From windows command prompt:
CD C:\Program Files\Arm\Development Studio 2021.0\bin\ (or whatever the install path is + bin)SET DEVTEST_LOG_TO_SCREEN=truestreamline.exe -consolelog > %USERPROFILE%\streamline.log (or some other writable location)
Then please send us the streamline.log file.
NB: The file may (if it is able to get that far) contain output from running adb which contains the names of packages that are installed on the device, so please review if their is anything you would not like to share first. Mostly you will find lots of "adb forward --list" / "adb devices" and similar.
Side note: I just discovered ARM Mobile Studio which is free and comes with SL/GA as well (sharing the same problem). However, as MS Starter Edition doesn't come with support, I'll stick to using DS for debugging until the trial runs out.
Hi Andy, Thanks for the log. There's nothing particularly wrong in the log you sent, but it does look like it is doing eveything twice, which is unexpected. There were some changes in the package scanning and device enumeration in the very latest version of Streamline (version 7.7) which is available in Mobile Studio 2021.1 and will be released in the next version of Arm DS as well. Can you please give MS Starter Edition a quick try and see if you see the same results in the latest edition or not.
There is growing momentum to replace short flights with train trips in Europe amid a renewed interest in reducing aviation emissions. France is using climate legislation to codify a ban on certain domestic flights, and politicians are debating similar plans in Germany and Spain.
More than 160,000 Air France travelers use its Train + Air service annually, according to the carrier. However, that represents significantly less than 1 percent of the 52.2 million passengers that flew the airline globally in 2019.
Streamlining the air-rail travel experience is one of the bigger challenges to expanding the offering to more markets. Earlier in June, KLM CEO Pieter Elbers told Airline Weekly that issues ranging from luggage transfer to reservations systems and irregular operations make the tie ups more difficult than it appears.
Prior to the pandemic, KLM had shifted one of its daily Amsterdam-Brussels flights to a train operated by Thalys. Elbers was not very optimistic about further expansion of the program citing the high cost of rail infrastructure needed to make more train routes competitive with flying.
And in Florida, passenger rail operator Brightline is building a new line from Miami to the Orlando airport that is due to open by the end of 2022. The company wants to partner with airlines to provide direct air-rail connections in Orlando, where its station is part of the new under construction South Terminal complex.
I just sent an email to Signia demanding they refund my $ for the hearing aids, my Streamline TV and the Streamline Mic. This is totally unacceptable, as I purchased these devices (totaling over $7500 in total) because I expected they would be able to stream with my laptop, my phone and my TV. FWIW, the Streamline TV device works without issue. IN fact, I even rigged tht device with an input switch that splits between two audio connections. One comes from my TV. The other comes from a cheap BT receiver. I am able to stream flawlessly from my Mac to that cheap BT receiver, and then relay that audio signal to my Streamline TV. I have to flip the switch to choose between the TV or my Mac. BUT at least it works. that cheap BT receiver and the switch cost me about $75. The Streamline Mic was $250.
yes after the firmware update, i do not have anymore the problem ! As soon the problem re-apears, i will post here.
As i undertood from Audiologist i can not reset alone the existing pair between hearding aid and streamline mic, because this shall be done from aids side also.
As an update:
I spoke with Signia Support earlier today and, unfortunately, they were of little help. They suggested trying those things that have been discussed above, unpairing, repairing, etc. The person I spoke with was unaware of the cycling problem discussed in this thread and their advice was the same as that given to John - See a provider.
Jay
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