Kontakt Requires Native Access

[Allen Yerke]

Install Native Access if you haven't already done so. If you haven't used Native Access before, and don't have a Native Access account, you will need to set one up (keep in mind that your Native Access account is separate from your Impact Soundworks account).

If you don't already have an account set up (you're given an option to do this at checkout), you will need to do so (keep in mind that your Pulse account is separate to your Impact Soundworks account).

In Pulse, use the serial key for your Kontakt Player product to redeem your instrument. If you keep the "Install Now" checkbox checked, Pulse will immediately install the instrument once you click the "Redeem" button.

Your instrument has already been redeemed. This might be because you are attempting to redeem the instrument to another account, or because something went wrong on our end; first double-check if you might have redeemed the instrument to a different Pulse account, and if you're unable to find it, let us know.

Pulse does not accept your install location. This often happens when you're attempting to install to what Pulse considers a "not safe" location or places it doesn't have access to through system permissions. If this happens, select a different location and try again. You can always manually move the instrument folder later if you want to (but you will need to use Pulse to reconnect to it so it can "see" where the folder is).

NOTE: If it works in Native Access, your serial will consist of five sets of capital letters and numbers (no lower-case letters). If your key looks different or is too long to fit in the boxes, it's not a Native Access serial and the product cannot be registered; refer to our non-Player install guide instead.

NOTE: Occasionally, this pop-up will not show automatically after registering, and you may even not be able to find your instrument in the list. If this happens, click the Refresh button in the top right corner of the Native Access window:

Click on the "Locate" button. Native Access will now show you a new window where it asks you to choose a location for the instrument; click on the folder and then navigate to where you downloaded the instrument with Pulse Downloader. You will want to choose the topmost folder (i.e. if you downloaded Pedal Steel, choose the folder called "Pedal Steel." If you downloaded Shreddage 3 Telos, choose the folder called "Shreddage 3 Telos," and so on).

A: You are trying to register an instrument that is not compatible with Kontakt Player. As long as you have the full version of Kontakt (not the free Player), all you need to do is load the instrument through the Files tab in Kontakt; no registration required.

A: No. In fact, once you create a login, that is the login you should use for any system you install your products onto. Pulse will keep track of all your registered products for you so that you can immediately download.

A: Please note that Pulse requires you to have twice the library size available to install. The reason for this is to ensure there is extra space for SSDs / OS drives - for example, if a product takes 20GB to download and install but the user has only 21GB on their drive, it can cause issues if the drive gets too close to 100% capacity. Once the library is installed, the final folder size should be identical to the product information on our website.

A: Go to the Library tab and click on the product icon to view more info. Pulse keeps track of what version you're on, the location your folder is downloaded to, and even lets you open this location.

A good quality audio hardware with suitable low latency drivers (ASIO for the PC) is required. Recommended buffer sizes may range from 128 (low-latency, hight CPU load) to 512 samples (higher latency, but less CPU load).

Samplemodeling Virtual Instruments have been thoroughly tested on most common sequencers, like Cubase, Ableton Live, Digital Performer, Logic, Sonar, Studio One and Protools. Excellent audio demos - some are available with corresponding MIDI files - are downloadable from the Downloads page.

If you are still using the older versions of our brass (below v. 3), you can upgrade your solo brass instruments to v. 3 for only 30,- EUR each by purchasing v. 3 with a discount code. Please refer to the Install & update page.

We sell our products by download only. Please visit the product pages, where you can find detailed information about each product. Click on the "BUY" button on the respective product page to complete your purchase on MyCommerce, our online shop provider. For further information see below.

After completing the online transaction (see below), you will receive (usually within a few minutes) an email containing the license key and necessary links. Following these links you can, depending on the product, either download the product files (usually as ZIP archives), or get further instructions how to install the instruments hosted on Native Instruments server. Its essential that, while purchasing, you type your e-mail address without errors. Misspelled addresses will not work!
The online transaction is perfectly safe. Should you, for any reasons, be unable to download the files, you would get your money back. This, however, never happened so far - see below.

The links you receive via e-mail, are valid for 1 month. During this period the download can be carried out several times if necessary.
If you prefer, you can select and purchase the Extended Download option, a service of our shop provider. The link(s) will remain valid for 2 years.

No, by clicking on 'Buy,' you will securely proceed to the transaction page. The final purchase will not be carried out until you enter all the required information and agree to the Terms and Conditions.

However, we did our best to show the instruments in a lot of demonstrations - many of them done by the customers shortly after buying the instrument(s) (see our demo page). Moreover, the downloadable example MIDI files (see the Download page) shows in every detail how some of the demo tracks are programmed. This transparent approach proved to be perfectly suitable, providing more than sufficient information for potential buyers.

After entering a wrong or misspelled email address the system will be unable to send you the purchased content or to communicate with you. This, however, does not represent a real problem. Please contact My Commerce and ask them to correct the email address.

The most convenient is a credit card. Our transaction provider accepts VISA, MasterCard, American Express, Discover, and JCB. Moreover, payments via PayPal or Google Pay, as well as prepayments via wire transfer are possible. You will find all the currently available options on the transaction page.

The payments can be done in many currencies. However, if you prefer to pay in US Dollars, British Pounds or any currency other than Euro, please consider that various exchange fees will be applied. For currencies other than USD or GBP, for example, the charge applied by MyCommerce can be as much as 9 %. The charges for USD or GBP may still be 3 %. Due to the above fees, and to fluctuations of the currency exchange rates, the prices in USD and GBP indicated on our transaction pages will not reflect the current price in Euro, and will be usually higher.
Therefore we recommend paying in Euro, if possible. In this case MyCommerce will charge you exactly the price indicated in EUR. Any additional charges will depend solely on your bank or credit card provider. Credit card providers, for example, typically charge from 1% to 2% only. Consult your bank or credit card provider for your rate. The fee will be in any case much less than 9 % - most likely below 2 %.

Once the payment is accepted, it is usually a matter of minutes till you get the e-mail. In very rare cases the payment might be subject to some further routine checks, required for example by your own credit card provider. This may lead to a delay of several hours.

Please note that the initial price displayed on the order page may include the VAT. Whether you finally have to pay the VAT or not, depends on the country of your residence and your fiscal status. Corporate European customers may apply their VAT-ID, for example. The final price to be payed will be displayed on the payment page, before you click on "Buy now" button. Please note that more and more countries and states require the VAT payment. For more information please contact MyCommerce, our transaction provider (see our Contact page for details), or your local fiscal authority.

Yes. The purchaser may choose from a wide range of languages. Some languages are accessible directly from our BUY page. The others can be chosen in the right upper corner of the first transaction page at MyCommerce.

If you did not backup your data, or the backup is no longer available, send us an e-mail providing the serial number(s) of the lost instrument(s). We will create new, personal product links for you. Please note that this service requires additional work and server space, so it can be only offered for some, albeit small, fee. To avoid the charge, we strongly recommend to immediately backup the downloaded files.

Even if some of our instruments may work on earlier Kontakt versions like v.5 or v. 6, we recommend using always the most recent one. This will also ensure the best compatibility with the most recent operating systems. You may refer to the User Manual or Installation Guide of the instrument(s) of your interest for more details.

Moving to another computer is possible without problems - provided that it belongs to the same user and uses exactly the same Native Instruments Native Access account. For further details please refer to the question "Can I move the software to a new computer", in Part 2 of "If you already purchased or installed an instrument", under "Administration, downloads, installation".

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