Idm Connecting

[Melany Odeh]

Dropboxwon't connect on my pc with windows 7.

I've re-installed, rebooted and tried: -web/configuring-firewall

Most of the preferences buttons are disabled; selective sync, unlink dropbox (says it's not even linked to an account).

Works fine online. I'm paying monthly for this service but it's not working.

Go to proxies on your Mac and disable ''Auto Proxy Discovery''. I did not realise that this needed to be disabled in order for there to be no proxies. As I have a new computer I thought proxies where basically none.

Connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way. Incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, please make this is not the case before checking anything else.

If you have an antivirus and/or firewall running, make sure you do the following:

- Allow "Dropbox" (or "Dropbox.exe") to access ports 80 (HTTP) and 443 (HTTPS).

- Add dropbox.com to the list of approved sites (white list) and make sure it is not on a black list.

- In general, you need to allow *.dropbox.com and *.getdropbox.com to access all the hosts in our domain, since our IPs are constantly changing you need to approve/unblock by domain.

- Some antivirus have special features that scan SSL traffic, please review your vendor's documentation and make sure you exclude Dropbox from the list.

- Some firewalls also act as proxies for your computer, so you might need to add them in the proxies Preferences panel to correctly connect.

If you are behind a corporate/school network or behind a proxy make sure you enter the host and port information of your proxy using the Preferences panel. A common port for proxies is 8080 but when in doubt, contact your IT administrator if applicable.

I, too, have recently begun seeing Dropbox display "Connecting..." but never completing the connection. But my problem is not a firewall or antivirus program, because I am continuing to use the AVG system--nothing has changed on my Windows 8 system, and my network works just fine.

The problem is clearly that Dropbox is failing to detect when the network comes back up after the computer restarts. It is likely due to a bug in Dropbox; it may be a bug introduced in a recent version, or a recent timing change in Dropbox or elsewhere in Windows 8 may have activated a bug that was always there.

For me Dropbox (The dropbox syncing program running on my Windows 7 (64 bit) PC)) always starts up fine, connecting and syncing but after a few hours it loses the connection and just says "Connecting..." when I hover my mouse of it's icon in the system tray.

Gustav the "dropboxer" did a very good job describing a way for Technology PhDs to solve dropbox synching problem, however he did nothing for me, a private user just trying to synch my dropbox account on my computer which has worked fine up to about 2 weeks ago. Give me real instructions that I can follow step by step, or you will lose me to OneDrive, which is FREE.

*Michael L, I think your problem is that you did not read all the answers before posting your complaint. While it is true that Dropbox should fix its own problems, and that Dropbox seems to be ignoring this one, it is equally true that in this case I provided a workaround in plain language. All you had to do was read my answer. *

All worked fine until I cloned my harddrive to a larger ssd drive. I tried uninstalling and reinstalling but Dropbox refused to connect. I uninstalled, rebooted and downloaded the offline installer file and reinstalled from that. Dropbox acted like it was a fresh install. Version 3.10.11 is working fine now.

Out of the blue, Dropbox stopped syncing on Monday and now, it won't even connect and gets stuck on starting. It sometimes gives me an error that there is no internet connection (and there is). I've tried reinstalling and restarting and uninstalling and re-installing to no avail. I'm running Catalina 10.15.7. Both my personal and business accounts are working fine and on my laptop, but not my desktop. I've tried turning off proxy, but that makes no difference either.

Hi Walter - None of those things worked. I was however out of the office for a few days and it looks like Dropbox updated to a new version and it now lets me sign in and has re-synced. It's back working again. Looks like the team at Dropbox fixed whatever was causing the issue. Thanks!

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Hi Walter - Thanks for the response. There are no anti-virus, firewall, VPN or proxy settings on my home network (I've tried connecting with the Mac's built-in Firewall both on and off, and it makes no difference). My latpop is setup exactly the same as my desktop and it connects without issue. I did try unlinking from dropbox.com. But unfortunately I cannot relink my account through preferences as the Dropbox app simply will not connect to the Dropbox server. It gets stuck on "starting" nor will it connect when I try to sign in to my account through it. I will try the advanced re-install and see what happens. I suspect the real issue was an Apple update over the weekend that changed something... but I can't pinpoint it.

I tried doing the advanced uninstall/reinstall with the recommended Mac terminal entries, and that didn't work. Same result. The Dropbox app cannot connect to its server. Tried another solution from the community here, removing everything including files stored locally on my Mac, etc. and that didn't work either.

I'm at a loss other than upgrading to Catalina 10.15.7, nothing on my computer has changed since Sunday (when it last worked). Every other internet connection works just fine. I have tried turning off the Mac's built in firewall, etc., and that made no difference for Dropbox (when installing and otherwise). I have tried setting Dropbox to "no proxies" and that didn't work. I am running on a home network, with other computers that can access Dropbox without issue, so I know it's not the router, including a MacBook running High Sierra.

I'm having the same problems, but with windows 10. I tried all steps mentioned in this thread, downloaded updated app and reinstalled it, disconnected the computer from the website, restarted the computer, nothing seems to work...

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I encountered the same problem yesterday 10/17/2022 and tried similar troubleshooting to no avail. It was working fine last week 10/13/2022. Glad to hear it's not just me. I opened a tech support ticket with NI and have gotten only an auto-reply so far. I'm in the USA.

Thank you for bringing this to our attention. Once I saw this post I made sure it was brought to the attention of the proper teams and raised its priority to critical. Please let me know if you still get the error "There is currently a problem connecting to our servers. Please close and try again later." As of now it looks like it is working properly.

1) Tried going to privacy and security in the settings to allow the software thru there but I never saw that as an option. I have installed and uninstalled the software many times and still I do not get the option to allow it.

3) I have removed all antivirus and firewall software from my mac to make sure none of these were blocking global protect. Then again, I have installed and uninstalled the software completely many times with no success.

The version I am using right now which is the one available from our download page at our campus website is 5.2.1-12. This is the only version available in our portal, how do you get a different version of the software?

By default, if the service start is fine, the GP service should listen on port 4767. In your case it is clear that the service is not started yet, the kernel is stopping it. normally 'spctl kext-consent add PXPZ95SK77' and a reinstall should work along with allowing GP to run ( 'system preferences > security')

I have tried the above many times. Allowing the kext imputing the command you provided and it is still doing the same thing. I actually had to go to my office in person to solve a few issues that required VPN access since GP refuses to work on my computer. Attached is a screenshot showing you what happens after I allow the kext thru the command line via recovery boot then re-installing it. Also, look at the version of this software.

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