Adobe Acrobat Xi Pro Deactivate License

[Tarja Rabito]

Ihad to replace my motherboard and I need to re-install the OS. I have registered Acrobat 8 Pro and it was activated, but since a recent update the deactivate button is greyed out. I have tried the repair function and tried to re-register but it...

I am having the same issue with Adobe Acrobat 9. I have confirmed my serial number is not a volume license version. I have left the program open for about an hour now and the deactivate remains greyed-out.

When i log into my adobe account and request support, im told my account doesnt qualify for support anymore and if i called i would be charged 40$, so this sucks. I am unable to deactivate and re-activate on a different machine, unless im doing something wrong, does anyone know anything? I greatly appreciate it.

Thanks, this worked for me. I was originally opening it, running as administrator, etc. but would always close it after a few mins. I left it open for 20 mins and came back and Deactivate was no longer grayed out, and I was able to deactivate just fine.

Also, when trying to reinstall on a 64 bit server 2008 r2 vm I came across a problem where the install was looking for a AdobePDF.dll for 64 bit but you will have to manually extract that file from the Data1.cab and put in the designated install dir. Read here for more details from Adobe Adobe Creative Suite archive

Hello, I have recently had to switch to a new laptop at work. The IT person did transfer programs, files etc. Acrobat was a bit tricky as he had to look around to find an installer as apparently this is not supported anymore. Anyway he did deactivate the version on the old laptop (not sure if this was done prior to trying installing on the new machine or after). Anyway, he managed to install this on the new machine however everytime I open it, it says that the serial number is already in use by the maximum allowed computers and I need to deactivate another computer within 30 day. I take the 30 days is what I have left for using Acrobat on this machine with this (not so friendly) pop-up. Any idea on how to fix this? Of course, the serial number I'm using is valid and it is the same that was used on the old maching when the company purchased the software.

Hope you are doing well and sorry for the trouble. As described, you are getting the error message that the serial number is already in use by the maximum allowed computers and I need to deactivate another computer.

Uninstalling the app from a computer does not necessarily deactivate its license. If you uninstalled your app and are getting a message that you've exceeded your activation limit, try reinstalling the app on the old computer. Then, follow the steps below to deactivate the app on the old computer and activate it on your new one.

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Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Through a partnership with Adobe, Clemson is licensed for the complete Adobe Creative Cloud - a suite of software that includes titles focused around photography, video, audio and design. Adobe Creative Cloud is available to all students, faculty, and staff. Shared Device License (SDL) installs are available for University-owned equipment. These installs are not tied to an individual user. For personal and student machines, named licenses are available but these may be activated on no more than two computers at a time.

(1) If you have access to the old computer then the solution is simple. You simply need to open the Creative Cloud app, click the circle in the top right, and then click the Sign Out button. This will deactivate your personal subscription on the computer allowing you to install and use the software on another device. This process allows you to install the software on several computers, but only have 2 activated at a time.

(2) If you do not have access to the old computer for some reason, you are still able to deactivate the old computer. To do this you will need to visit www.adobe.com and sign in with your Adobe account. Click on Help & Support, Manage my account. Click on Plans and payment drop down at the top of the screen. Click on Activated devices. From there you have the option to sign yourself out of all other computers or devices. Once you have one or zero devices, you will be able to use Creative Cloud on another device.

Once you have deactivated other devices, you may need to Retry on the new device if you got an error message similar to this.

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