Click on the "Forgot Your Password?" hyperlink on the Sign In page to retrieve your password. Follow the on-screen instructions. If you don't remember the email address assigned to your account, please contact us.
Visit smartprograms.aglc.ca and click on Create Account. Enter your information into the correct fields on the Account Registrations page. Check each field to make sure the information is complete, correct and up-to-date. Then, click on the Submit button.
You can update the information fields on your Personal Information page, except the Name and Date of Birth fields. Sign in to your account to update your information. Click on the [Edit] hyperlink beside the information you want to change, update and save your changes.
If the date of birth needs to be corrected, send an email to in...@proserve.aglc.ca. Include your legal name and 12-digit SMART Programs Registration Number in the subject line. Include your date of birth with your request. SMART Programs will make the update for you.
Please use a personal email address on your account. Do not use one that belongs to someone else or an organization. Free email accounts are available from Gmail, Yahoo!, iCloud, Microsoft and other providers.
Send an email to in...@proserve.aglc.ca. Include your legal name and 12-digit SMART Programs Registration Number in the subject line of your email. Include your date of birth with your request. SMART Programs will make the update for you.
No. Once you're ProServe-certified, the information in the program can be reviewed until 60 days before your certification expires. Sign into your account to see it. If you've already signed in, click here.
No. ProServe program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
Yes, you do. ProServe program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
Note: Restrictions placed on corporate systems, applications or mobile devices may restrict learners' access to program or exam content, or limit some functions on the SMART Programs' websites. Contact your IT professional for assistance or use a computer or device without these restrictions.
Click on Program Options from the menu bar. Choose Online Training from the drop-down menu. Read through the information, noting the date and time your program access ends. Plan your time so you can get certified before your access ends.
You have 30 days from the date and time of registration or approved purchase of the online program to complete all program requirements and pass the exam. Check the Online Training page of your SMART Programs account to see when your program access ends.
No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration or approved purchase of the online program. Your access to the online program ends after the 30th day.
The online exam is timed. The clock cannot be stopped once the exam attempt has started. If you accidentally close the test window, you will be able to reopen it if the time limit has not expired. You are strongly encouraged to complete the test in a single sitting.
Yes, you can! Sign in to your account. Click on Program Options from the menu bar. Choose Online Training, and then click on STEP 1: View Course. Click on the Contents button to get to the section(s) of the program you'd like to review.
If you're retaking the exam, check the Completion Status page of your account to find out which section(s) of the program need more review. Click directly on the test score. Then, go back into the online program and take a few minutes to look through these sections before you try the exam again.
Choose Program Options from the menu and then Online Training from the drop-down menu. Check that you have completed all of the program exercises and questionnaire. Then, click on STEP 2: Take Exam. Follow the on-screen instructions to take the exam.
The test is not an open book exam. Once the exam timer has started, you cannot go back into the program to look for answers to the questions. Read the test questions carefully to be sure you understand what each one asks. Then read each of the possible answers. Choose the best answer.
If you have extra time at the end, review each of your answers. Click on the Submit Exam button at the end when you are satisfied with the answers you've chosen to submit your test for marking.
The ProServe online program is designed so that users can get their certification without the assistance of a third party. The test is a closed book exam. Use of resources or supporting materials is not permitted. Completion of the test does not require a supervisor.
If you did not pass, check the Completion Status page of your account to find out which section(s) of the program need more review. Click directly on the test score. Then, go back into the online program and look through these sections before you try the exam again.
To see the details of your last test attempt, sign in to your account and click on the My Account tab. Choose Completion Status from the drop-down menu. Click directly on the test score to find out what sections of the program need more review. Look through these sections before you try the exam again.
Please note, some test attempts will result in a Fail score if the Internet connection was suddenly interrupted or dropped. Contact SMART Programs to have any lost test attempts restored to your program.
To see the details of your last test attempt, sign in to your account. Click on the My Account tab and then Completion Status. Click directly on the test score to find out what sections of the program need more review. Look through these sections before you try the exam again.
Details about your test attempt belong to you, the user. Your scores and details about them can be seen on the Completion Status page of your account, after you sign in. Administrators of the SMART Programs and AGLC Inspectors have access to this information to administer the programs, confirm program completion and enforce regulatory requirements.
By law, AGLC cannot share information with third parties without the user's consent. Licensees can check staff's certifications and expiry dates. For more information, please see the Privacy Statement page of this site. To protect the security of your information, do not share your sign in credentials (email address or password) with anyone.
Yes, you can! Proof of your certification is saved to your SMART Programs account for 5 years from the date you were certified. Licensee staff must provide proof of certification at the request of an AGLC Inspector.
Proof of your certification is saved to your SMART Programs account for 5 years from the date you were certified. Licensee staff must provide proof of certification at the request of an AGLC Inspector.
The image on your SMART certification is a QR (Quick Response) code. It is a two-dimensional barcode that includes information arranged in a simple black and white pattern. It can be read by an imaging device, such as a mobile device with a camera and QR code reader. After the code has been scanned, the QR reader changes the code to open a mobile URL, place a phone call or show information.
Equivalency will not be granted for responsible liquor service certification that was issued more than 5 years ago, and certification issued outside of Canada will not be recognized. Equivalency is not granted for any other SMART Program at this time.
Note: Legislation and policies are different in every province. Licensees are responsible for ensuring that their workers understand and follow all Alberta laws and policies that affect the work they do.
Upon renewal, proof of your certification is saved to your SMART Programs account for 5 years from the date you were certified. Licensee staff must provide proof of certification at the request of an AGLC Inspector.
You can update the information fields on your Personal Information page, except the Name and Date of Birth fields. Sign in to your account to update your information. Click on the [Edit] hyperlink beside the information you want to change, update and save your changes.
If the date of birth needs to be corrected, send an email to in...@dealusin.aglc.ca. Include your legal name and 12-digit SMART Programs Registration Number in the subject line. Include your date of birth with your request. SMART Programs will make the update for you.
Send an email to in...@dealusin.aglc.ca. Include your legal name and 12-digit SMART Programs Registration Number in the subject line. Include your date of birth with your request. SMART Programs will make the update for you.
Yes, you do. Deal Us In program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.
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