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Ashely Wolfgram

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Aug 1, 2024, 11:47:48 PM8/1/24

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I have cleared cache, checked for updates in both Roku and Netflix, as well as uninstalled and reinstalled the app. However whenever I try to watch a new show or start a show over, it crashes. I have a 50 in Roku tv.

65" Roku/Sharp and nothing has helped. Anything Netflix crashes seconds into it. Sometimes, the TV freezes and reboots. Tried the cheat code, uninstalling and reinstalling, unplugging, and Netflix never works. Everything else does. Meanwhile, all other TVs in the house are fine, whether it's a Roku, Firestick, or Chromecast. I am putting a Chromecast on this TV and giving up. It's not worth the headache anymore.

This past Black Friday 11/24/23 (the real one - not the "ALL MONTH BF"), I started looking for Android/Google TV's just for the heck of it, to see what might be coming on CYBER MONDAY 11/27/23.

Just for kicks, I went back to my ROKU Phillips TV (PHIL65ROKU) to look at the reviews. I even went to look at a few other models and yet I could not find anything on this subject. To my surprise, I didn't find any negative reviews about this issue, so I wrote my own review. It would be great if everyone in this room went back to their purchase (most likely on Walmart or Amazon) and write something up if you haven't already done so. For those who do not like to write reviews or simply do not have the time, you are welcome to copy, edit and paste mine, as follows:

(Title) ---> MOST with ROKU streaming NETFLIX and PRIME CRASH

Purchased 3/1/23 and ever since, Netflix and Prime will Crash intermittently. Upon finding ROKU's community I found this topic: Prime and Netflix crashing on Roku TV on 4/9/23 which unfortunately was after my purchase date and return window. Turns out, there are many with various ROKU models that suffer the same issue. DO YOURSELVES A FAVOR, read these discussions prior to purchasing ROKU built in to any TV! I advise you to spend a little bit more and get yourselves an Android TV or Google TV!! Don't say I didn't warn you. There's a reason why ROKU TV's are so inexpensive. Those interested, here's the link:
-and-Netflix-crashing-on-Roku-TV/td-p/867893

As I stated here previously, I'm finished posting updates about my headaches with this TV. However, I simply had to come back and post an update of what I did while shopping for an ANDROID/GOOGLE TV.

This isn't the first time I threw away money on something and I doubt it will be the last. I spent $309 (wo/tax) and got 9 months of viewing with 8 1/2 months of headaches with this issue. It's time to spend yet more $$$ but this time for the Android or Google TV. Such a waste and more stuff to give away or throw away (hopefully the former, so as not to add to the landfill).

Thanks again for all those that contributed to this topic. At least I feel a bit better knowing I wasn't singled out. Anyone talking "Class Action Suit"? I might join up with RocketLawyer (as I have other Legal activities needing attention). If I do, I might just bring this up to them and see what they offer. What the heck, I'm going to put my contact info here for those who want to join my list: totec...@yahoo.com
I look forward to hearing from you.

@RokuKariza-D Not an ideal solution, but I created a new roku account then factory reset the roku and signed in with the new account. Now Netflix works. So looks like an issue with the old roku account somehow. At least I can watch Netflix. LMK if Roku is not planning on fixing this and I'll put in a request to delete my old account.

I can log into Netflix and view previews. But, when I attempt to play individual episodes it loads up to 25% and never plays the episode. I have restated my Roku, deleted the Netflix channel, signed in and out and restarted my modem and router to no avail. Not sure if this is a Netflix or Roku issue.

You mentioned that you already tried removing the app. Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

Thanks for your reply. The issue is only occurring for Netflix. I tried the suggested order of removing the app, restarting the Roku and re-installing, but that did not work either. I have done the system restart from the settings many multiple times as well. I'm not sure what the issue is here.

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

Since you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Everything else works fine, and without issue, only Netflix giving him grief. I tested on my laptop on the WiFi -- no dice. The site loads, but none of the images do, and sometimes you can get a video to start, but it always craps out pretty quickly.

I hooked up wired to his Orbi -- same thing. I hooked up straight to his modem, and it worked fine, everything loaded as expected. What's even weirder though, is I tried DMZ'ing one of his Fire sticks, and it still doesn't work. The "Armor" or whatever it's called security is disabled. I tried several different DNS options, but none of them made a difference going through the router.

Guest network is diabled, checking the access control and all devices are set to allowed. uPnP is on, and again, literally everything else internet related works fine. (Firesticks stream other video just fine, PS4's work and can play online, Websites load normally, etc.)

I'm just at a total loss. I thought it could be some weird IPv6 issue but again, that reports as disabled in the only IPV6 menu I could find. He's on the latest firmware (AFAIK -- it ends in .16 and looked to be the same as the most current one on the Netgear site, up since April).

Anybody have any ideas? I'm at a complete and utter loss for ideas. I even talked to my boss, because I know he's set up a few of these things, and he said only thing he's ever had an issue with was getting Satellite's recognized. Again, I was operating 10 ft. from the main Orbi router, and tried on wireless, wired, and straight from modem. Only worked from the modem, although after I started a Netflix show on the modem, I unplugged my wired connection to it, reverted to WiFi, and it was able to continue playing -- apparently without issue.

Again, I just have no clue what the issue could be. It smells like DNS, but the DNS settings that worked straight from the modem are what's currently the setting on the router for DHCP (from WOW!), and I also tried adding in ye old 8.8.8.8 and that made no differnce.

Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.

Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).

Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.

1) Are you 100% certain that the satellite and router have the exact same firmware version? (2.5.1.16 is most recent "well known" firmware but another has been recently released.) This may not be the issue but I've seen very stange things happen if the router and satellite aren't on the same firmware.

In fact I had assumed it was some sort of an issue relating to the Fire sticks, but the fact that it also didn't work on my laptop (including wired to the router) continue to puzzle. Just doesn't make sense.

Who is your ISP and what equipment did they provide?
What device is your Orbi router connected to?
Do you have any other Firesticks, another laptop or a smart TV with Neflix on it that you can test. I'm thinking video driver, or maybe a blocked port.or a specific version of Netflix.

My buddy has several firesticks, and they all exhibit the same symptoms (they are all gen2 firesticks). Also tested on wired and wireless PC's in his environment -- same problem on all. Additionally, one of the devices I tested on (my laptop) I hooked directly to modem (SB8200 has two ports so it was side by side) and Netflix worked flawlessly. Furthermore, once it was streaming a video successfully, I physically disconnected the cable, and swapped over to the WiFi (via ORBI, hooked up to the other port on the same modem), and it continued to play just fine (including much further ahead in the episode, and even the next episode).