How To Download Sims On Origin

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Geraldine Ferraiz

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Aug 3, 2024, 5:23:22 PM8/3/24

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The window that you can open to see the progress of the download, does not show any data coming in. ("0MB/___MB). Then when it gives up, I get a window that says "Download server is not responding." I also have several notifications (for all the current expansion and stuff packs) that say "Download failed." It is the same if I try to download SimCity or Sims 3.

Every time I think I'll play the SIMS I have trouble with updating Origin and the game. What's the point, by the time I've made it work I don't have time to play it anymore! I was going to buy the Get to Work expansion pack today but I've now decided I'm not going to bother!!

Ok so I had this issue too, it would not download at all and kept saying update failed but I managed to fix it. I found the problem to be the Sims 4 was classed as open in my task manager so I forced closed it (just the sims 4, not origin) and tried updating again and it worked.

im having the same problem with my sims4 this been going on for over 3weeks now my sims4 still wont update i deleted the game and reinstall it but it still does'nt work ): all its giving me is "the game you are trying to load was saved to a newer version of the sims4"

All entitlements, as they're called, for both the Sims 3 base game and for expansion and stuff packs should now be distributed, and all players should be able to download the 64-bit version of all their owned content.

Specifically say that you play on a Mac and that you would like the entitlements for the 64-bit versions of your missing content added to your account. If the first support rep doesn't understand, says they can't help, or claims this is not an issue, feel free to ask that this be escalated.

@Trojcka @Khross30 @Arn0ldMilissen and @admitruchina2 Please see the above post. If the support rep you're speaking with isn't being helpful, you can reference this thread, both the first post and the marked solution. And you're well within your rights to request that your issue be escalated to a manager.

@Arn0ldMilissen I'm sorry you had such trouble with the support rep. Maybe the next one would be better? (Hopefully?) It's unfortunate, but many support reps don't have the newest information and don't look for answers past the ones they already know.

I have just downloaded Sims 3 64 Bit & Metal (which im very excited to play) however once downloaded I have noticed a handful of my expansion packs and stuff packs aren't downloading and when I try to download separately they show the error message Error: 327682:0. They're showing as unlocked so I can't repurchase them. Does anyone know if some of the packs haven't been updated to 64bit yet or if there is a fix for this?

@FrancescaaB I've merged your post with the master thread on this issue. As stated in the first post, all packs should now be showing in the 64-bit version of Sims 3 as well. Since that's not the case for you, you'll need to contact EA customer support and ask specifically that the entitlements for the 64-bit versions of your packs be added to your account.

Just in case, please also make sure you don't have any filters enabled in your Origin game library that might be hiding the 64-bit version. The filter menu can be opened by clicking Filters in the upper right corner of the game library window.

I recently purchased the sims 3 generations and world adventures bundle through origin. When I go to my game library and scroll through extra content it says that its unlocked but there's no way for me to actually download the game. I run on MacOS Catalina and use the 64 bit version of the game.

Hi, I was wondering if you could fix my game as well. I'm on the Mac Origin Client and when I go to my game library, the Sims 4 game appears faded to be slightly desaturated and light. When I open the details of the game, it shows no play button. I have tried rebooting my MacBook, quitting and restarting Origin, and signing in and out of my EA account. I will link an image of what the game details screen and Sims 4 icon look like. I also have not launched the game at all - it hasn't been working since I downloaded Origin. Thank you!

I have downloaded Origin for Mac through thesims4.com, but the same thing is still happening. It automatically downloaded the Steam version of the game onto Origin and I can't find how to delete it or how to download a Mac version.

Hi, I was having a very similar problem, although I have never been able to open the game. It seems that it has downloaded the Steam version and I am on MacBook. I used the Origin reset tool and removed the Sims 4 from the game library of my Steam account, but it was still in My Game Library and I still couldn't open it/was the Steam version when I reopened Origin. I tried right-clicking to uninstall, but the option didn't show up in the drop-down menu.

I'm on the Mac Origin Client and when I go to my game library, the Sims 4 game appears faded to be slightly desaturated and light. When I open the details of the game, it shows no play button. I have tried rebooting my MacBook, quitting and restarting Origin, and signing in and out of my EA account. I will link an image of what the game details screen and Sims 4 icon look like. I also have not launched the game at all - it hasn't been working since I downloaded Origin. I have tried using the Origin reset tool and removing the Sims 4 game from my linked Steam account, but the Sims 4 Steam version appears in my library nonetheless. I tried right-clicking to uninstall, but the option didn't show up in the drop-down menu. I will link some images of what I see.

I looked in the game store in Origin, but the only option was to view the game in My Game Library. I tried right-clicking on the game icon, too, but the uninstall option does not show up in the drop-down menu.

Hi, I bought sims4 on steam but want to play on Mac, how can I access this game through origin? I've played it before and it was working but I cannot figure out how to get it to work now. I bought the deluxe version so I don't want to lose my bundles but even when I did try to get the sims4 regular one it says I already own a better version? what do I do? I appreciate any help!!

This happened to me too. The Steam version of Sims 4 isn't compatible with Mac. The solution is to search the store in Origin for Sims 4 and install. Afterwards, you'll have Sims 4 in your Origin library twice: the Steam version and the non-Steam version.

I try to download sims 4 for Mac. I chose it and added to the library, then opened in the library, but I still don't see any sign of download button ? I have reloaded Origin, but that doesn't help, I still have the same problem. I can see only information about the game, and that's all. I see Steam button, but it's impossible to get the sims from steam, isn't it? Why there is no ability to download the game?

So I have had Sims 4 for a while on Windows from Steam, I just bought a MacBook and wanted to play sims on there but, it won't let me download it. It only shows the Steam logo, and when I go to "Get it for free" it says I have deluxe pack already and to go to my library when I do go to library it doesn't give me the option to download.

I had purchased The Sims 4 on my desktop computer from Steam a few years ago. The version I bought was also a deluxe version of the game. I no longer have that computer anymore and I deleted The Sims 4 off it a while ago. When I tried to redownload from Steam on my mac laptop, it said my version is only available for pc. So I downloaded Origin and it still will not let me download the game because it thinks I already own the game, but the version I own is incompatible. It also says that since I already own a higher version of the game as a reason why I cannot download the mac version. So that leaves me with no game and no way to download or buy a new version. I submitted an EA help form and they told me the problem was not being able to download owned content and to close all background apps and try again and that didn't work.

Hello! I started The Sims 4 a few months ago on PC. I downloaded it through Steam, and it is also connected to my Epic Games account.
I'm currently going through the process of transferring my old PC files to a new Mac I purchased. The Sims 4 and all my DLCs were successfully downloaded through Origin, but the game does not open. It only bounced on the Deck once but the game never opens.

My Origin Library shows two versions of the game (Steam and Epic Games). The Steam version is greyed out. The Epic Games one is clickable, but it does not actually start the game.
When I installed the Steam and Epic Games apps to try and download the start the game from there, they both say the game is not compatible with my operating system. This makes me really confused since my device is already at Ventura.

So, a couple of hours ago, I had just finished installing the Sims 4. It has been stuck on finalizing for 3 hours now, and I'm not sure if it's supposed to be like that, but either way I would like it to hurry up and finish so my download queue can continue.

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion -Discussion/bd-p/origin-general-discussion-en

Thanks for this. I just finally got Windows 10 on my gaming desktop. I dont play sims 4 but this looks like the same problem I'm having with all of my games. Literally all of them get stuck on finalizing. Will try this and I think it will work.