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No question here, just need to vent. Have had Directv for approximately 13 years with no problems, but recently had the dish move slightly resulting in local channels being significantly more sensitive to weather than previously. To get a technician out to the house to look at this costs $99? Nope, I will be getting new service within the next month and dropping Directv. I have dealt with the weather outages over the years, have dealt with certain channels going black while they argue about contracts, but I will NOT deal with having to pay $99 for a technician to come out and get my service working properly again.
You are correct, though many providers only charge if the problem is internal wiring, etc. In any event, my decision to change will also factor that in and the change will be to a streaming service. The two things that I simply won't tolerate as a customer is 1) contracts with service providers (e.g., internet, phone, and TV), and 2) being charged for fixing the providers' service. These types of charges and the overall lack of showing that the service providers care about the customers is part of why the providers are losing so many subscribers. Again, no need to argue back and forth about it, the policy is what it is and I understand (but won't accept) it.
I totally understand about the specials and the contracts. I always forego any special, temporary promotional deals that require contracts and instead prefer the straight up price that requires no contracts and isn't going to double in a year or two. Regarding the service call, this has only become an issue for me now because I have literally never had an issue with Directv service and have never needed help. I am a very low maintenance customer, but the service doesn't work as well now as it did in the past. Since the company won't send someone out to help (which would probably take 15 minutes of their time) without a charge, they can lose my $160/month and I will move to a streaming service that requires no support. With the current service, it is simply no longer worth the monthly charge that I pay thus they shouldn't be surprised to lose the customer. .
Certainly plan for full cost, but why opt out of a discounted price? As long as full cost is within budget, then enjoy the savings for that 1st year (perhaps set it aside for something else). Fair enough not calling all the time for a new promotional rate, but the automatic one at start shouldn't be an issue as long as you are well informed on what the full cost will be.
Once installed all that cabling and dish is not owned by DirecTV, but by you. As such the Terms of Service are that we pay for the service call. This is the situation since before your started service. Alternatively they have the optional equipment protection plan, but that is more a convenience for those that don't budget well and need the small cost already planned for. The one-time costs are cheaper as opposed to a protection plan you pay every month for whether you use it or not. Either way you have the same options as everybody else regarding service calls.
A streaming service still requires support. Their service is still programmed and maintained after all. The big difference is that they don't have a external infrastructure to maintain. That falls upon your internet service provider which your streaming service takes no responsibility for at all. My level of internet and household usage wouldn't be able to rely on streaming. Plus I like the piece of mind that if internet goes out, my TV still works (or vice versa).
You are correct, the terms of service indicate that I will pay for a service call. Since I am unwilling to do this, the service will be cancelled. Again, I am not looking for a solution from Directv because I know that none is available from them. Rather, the entire reason for my post was to vent and to show those who may work for Directv why at least one subscription is being lost.
If you were unwilling to pay to repair what you own, then why did you start with DirecTV or even kept it this long? You forego discounts preferring to pay full cost, but balk at paying the same cost as everyone else for a service call? That seems contradictory to me. To each their own I guess. As for me, savings I have had over the years would more than make up for a service call should I need one in the future.
Suddenly 2 weeks ago I can not call my family members that are on my account. They can call me but I can not call them. I get the message "call can not be completed as dialed, please check the number". I have tried dialing manually and using my contact list none of which works. Verizon has a repair ticket in but they are slow to respond as we are at 10 days out and nothing yet. I can call others on Verizon, but just not people on my account. Otherwise the Pixel 7 is working fine. I did talk with Google support and they said it's not the phone. So far Verizon low level tech support has reloaded the sim card and done to master network resets on their end with no change. We have not done a master reset on the phone itself yet as have been avoiding that as we don't think its the phone. Anyone else every have this weird issue??
I had what sounds like the exact same problem and a similar experience with tech support. Starting about 3 weeks ago my wife could not call my phone from her phone. We could both text and I could call her and I could receive calls from anyone else. Spoke with level 2 support (or whatever they transferred me to after describing my problem to the first technician) on 3 different occasions. Each time they promised multiple times to call me back the next day and that they would personally see to it that it got resolved. Never got a call back from any of them. We spent several hours on the phone on these support calls. Also made 2 visits to the Verizon store to see if they could help.
Here both lines were selected for the free version of this, although we had never used it in any way. It might have been something I set up a long time ago and forgot about. I removed our lines from this service and the problem immediately cleared up.
Sorry to hear that. I cannot believe no one has posted yet. If I was you I would be calling and live chatting with Verizon constantly until they fix this. This is not a problem with your phone, this sounds like a Verizon issue. If I were you I would demand a discount in your bill for every day you cannot make phone calls.
Still dealing with not being able to call family members. Supposedly since Tech 2 level support couldn't fix the issue after 10 hours on Chat they have turned it over to Engineering to fix. Promised a call back on 9/27 with a status update.
OMG !! Thanks you as this was the problem !! I actually was again on the phone with Verizon support and this time had a good rep. She said she had seen this issue before and wanted me to try the outgoing blocked calls by using *67 and then the number. I tried it and each of the blocked family members calls went thru with no issues. *67 disable the caller ID on the out going call. She then said it looks like a Call Filter problem....Bingo !! I saw your note about this time and she went into the account and turned Call Filtering "Off". Problem solved. Thank you so much for taking the time to explain what you did to fix this. Don't understand why it was blocking outgoing calls but at this point I don't care as my phone is back in service. I did complain to Verizon and they did apply a $$ credit to the account for the days the phone was out of service. On another point I never did receive the "promised" call backs from them either.
Great! I'm glad you got it resolved. Maybe others with the same problem will see these posts and find the fix. Actually, my wife did a search and came across your post and showed it to me. That made me believe that it was not a problem with our phones and prompted me to go to the Verizon app and start digging around looking for anything. That's when I came across the Call Filter setting. Thanks for starting this thread.
For those of you who don't know it, Asheron's Call was I think the 3rd big MMORPG, after Ultima and Everquest. It has the distinction of being the first of the games to offer updates every single month, basically forcing updates from every online game that came afterwards to keep pace. The graphics are old in comparison to newer games, but that helps them run on older machines, and the character generation architecture is much more open ended then any other game out there.
I played on the Leafcull server, which boasted several devs with characters there. I was a monarch of my own Allegiance for several years, until most of the characters I founded the game with moved on to other games, and then I swore under a variety of others, ending with King Cobra, lord of the 3 mule accounts.
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