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Walda Caesar

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Aug 2, 2024, 6:16:37 AM8/2/24

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I have 800 mbps fiber internet with a moderately new Mesh wifi system. I have to restart my Streambar (9th gen not the Pro) almost twice daily just to function on Netflix, Hulu, and Youtube TV. Hulu has sound synching issues. Netflix slows down to nothing, and Youtube will play slow sound with fast video to be out of synch by 5 minutes or more. Youtube TV usually doesn't resolve with a restart, but the others do. I have no issues with Disney plus, Max, and Paramount Plus. I own two 5th gen Roku Premiers with absolutely no issues on the same Mesh network. What is wrong?

Thank you for raising this issue with us, and welcome to the Roku Commuinity!
We will be more than happy to assist you with your Roku streambar issue. Please check out this support article here on why the sound from my Roku Streambar is out of sync with the picture.

I've had nothing but performance issues with my Streambar. At best, it is very slow to respond to any user input. All the apps seem to run much slower than my other Roku products (none of which I have any issues with). I'm using an ethernet connection and this same connection wasn't an issue for the previous Roku device.

We understand you have a strong internet connection, yet you're still having problems with your Roku streambar. We'd like to know more about it so we can further assist you. Please provide us with more details.

Please be advised that the Roku streambar highly depends on the internet. Try to restart your modem and router, for it will improve better at finding channels with less traffic, subsequently raise a router's performance speed, and clear cache. You can also try using cellular data, so we can try connecting your Roku streambar to your hotspot to see if there are differences in streaming performance.

My streambar is connected to my Ubiquiti wired Ethernet network via a TrendNet USB Ethernet adapter (one of the two recommended models). It's about 15 feet away from my network rack. I don't get any error codes, but the red LED on the streambar flashes occasionally.

Please try to power cycle your Roku Streambar by unplugging it from the wall outlet for a minute and then plugging it back in right after. This can clear temporary glitches and improve system performance. Also, do you have cellular data so we can try connecting your Roku Streambar to your hotspot? Using a mobile hotspot, we can determine if the issue still persists.

I have worked for the largest cable company in the US, so I have seen this thousands of times.
Your issue is usually a wifi related problem (95% of the time). Unfortunately, Roku speaker bars don't have an ethernet port to test so you will need to move the stream bar closer to your wifi router, or move your router closer to the stream bar.
If you live in an apartment building the 2.4g wifi network is useless for streaming. The reason for that is that the 2.4g wifi only has 11 channels (frequencies). If you can see 10 or more wifi devices when you scan for wifi connections you MUST use the 5g wifi. The average home has 12 to 15 devices connected to their router, so if you can see 10 wifi networks that means there is around 150 devices sharing the 11 channels that 2.4 wifi broadcast. The 5g network has many more channels than the 2.4g wifi.
Other common things that will impact streaming (or wifi connections) is the construction of your home. If your home has cement, or cinder block weight bearing walls the wifi signal will not pass through cement.
Most home require some sort of "mesh" wifi if larger than 800 sq ft.
I live in an 1100 sq ft apt and have 3 mesh devices broadcasting wifi, and the 2,4g network will not stream reliably because of all the other wifi networks.

I have a 4th generation Apple TV HD. I have no issues except with the Netflix app. I have a rather lengthy "My List" and ever since they deployed their ribbon interface I've had issues. After I've watched a video and return to the list, the longer I scroll, the scrolling begins to slow down. Over time, it slows so much that the app becomes unresponsive.

I contacted Netflix and after going through the usual motions, restart this and restart that, and explaining I'd done all this and that and telling them this app will work fine for now but act up later, their response was to contact Apple. Contact Apple? Netflix is the only app acting up. They asked if the problem is seen on other apps. I said my Mac is the only other place I watch Netflix. They responded, "Ah, the issue is the Apple TV since it works fine on your Mac."

"Seriously?" I said. The technology is different for each device. One is on a browser, the other is a device specific app. But they stuck with their mantra. Obviously, they're clueless and unwilling to expedite such issues to their app development team. Very pitiful customer service.

So I'm asking everyone here, is anyone else experiencing a Netflix app that runs ever more slowly the longer they use it? It acts like the app is sucking up memory until there's no more available, causing the scrolling to eventually stop scrolling, followed by the app becoming unresponsive all together.

I originated this thread. I've had a few discussions with Netflix about this and as others have reported, Netflix insists we contact Apple, which is ludicrous. The problem isn't with anything Apple. My most recent chat session is below.

This was a few weeks ago. Not surprisingly, I never was contacted afterwards. Netflix is headed down the path to failure by not responding to customer problems, something they cannot afford to do in an increasingly competitive environment. Will Netflix go the way of Blackberry and others? Companies too arrogant by their size to not see the approaching cliff.

Like any browser with too many tabs open, Apple TV uses memory keeping unused apps open. Netflix is affected more than others for some reason. The solution that works for me is to close all apps you currently are not watching. On your Apple remote, double click on the Home button (looks like a TV) and you will see all of the open apps displayed (similar to an iPad). Swipe left/right to select the apps, then swipe up to close the app. Netflix should run normally.

Same issue here. Netflix slows to a near literal frame-by-frame crawl and only restarting AppleTV temporarily fixes is. It seemed to start within the last few weeks. Also, I've noticed that I cannot alter "My List" on Netflix at all. I cannot remove or add anything to it. We have two Profiles and neither one's My List works as expected. I'm wondering if that's some conflict between AppleTV accounts and Netflix Profiles. I dunno.

Same issue here. Only app to have issue. Rest are perfect. However I found a solution that worked for me on the first attempt. On your 4K home page double click Siri just like you do on your phone and force closed all the opened apps including netflix. Than go back to Netflix and problem solved. At least it worked for me on the first try. Found this solution while I was researching this issue.

I haven't experienced any issue nor seen reports from others. That being said it would be Netflix's responsibility to fix any issue, and wouldn't have anything to do with Apple since they had no part in developing the app.

Thank you for your reply. Indeed, I have tried force quitting and deleting/reinstalling the app. As always, all works well for a while, especially up to completing a movie. Then, as I scroll over my rather lengthy My List, scrolling slows down, getting worse as I continue scrolling until everything freezes.

I also have this issue with 4th gen AppleTV. Exact same story as those above. It gradually slows down until it's unresponsive. I had assumed that Netflix would have addressed the issue in an update by now, but, I guess I was wrong. Hopefully someone figures it out soon. Super annoying.

dkpro, your problem is considerably different from the issue in this thread. I urge you to repost in a separate thread. If anyone has a solution for you, you'll likely never see it since this thread involves slow operation when perusing Netflix. Personally, I've not experienced the problem you describe. At least I haven't noticed yet.

My wife also has a long my list. Everything is fine at first, but after some time, mostly after watching a movie or some episodes of a serie, the Netflix app grinds down to a halt. Other apps have no issue. I have to restart the AppleTV to have the speed back. For it to slow down again later on.

Netflix has long presented itself as a champion of unfettered access to Internet content. But those claims are ringing a little hollow after the company admitted Thursday that it deliberately slows down its streams for customers watching on the cellular networks of AT&T and Verizon.

Normally, Netflix subscribers need at least a 500 Kbps connection just to open a streaming TV show or film. The service recommends a connection that's at least six times as fast for normal viewing at standard definition.

But for more than five years, Netflix has capped its video stream to just 600 Kbps for AT&T and Verizon's wireless customers, the company told the Wall Street Journal Thursday. The reason? Well, because video uses up a lot of data, Netflix subscribers risked blowing past their monthly caps without the throttling. Not only does going over your limit result in sometimes stiff penalties, but it also may discourage users from continuing to watch Netflix. The throttling therefore helps ensure that consumers on AT&T and Verizon don't overuse their data -- and that viewers' binge watching habits won't get cut short.