I just got a Canon MG5422 and I already have it setup with my router and iPhone and have even printed photos & documents from my phone, everything works. But now I am installing it on my computer (Windows 7, HPg60) and I'm stuck on a installation step, It's a "Software Installation List''. There's a list of softwares that haved checks beside them (MP drivers, On-screen manual,My printer,My Image Garden, Quick Menu, Adobe RGB 1999, and Easy-Web Print EX. The last software though is ''XPS driver'' and it is NOT checked. I read online that it has somewhat to do with printing photos from Canon cameras (??). I do not currently have a camera, but I do hope to buy one in the near future (Amuture Photographer, Mainly animals and portraits) but I'm not sure what brand I want yet. I'm really confused as to whether or not I should install XPS driver. Thanks!!
There is no need to worry, as the XPS driver is not required for most of your printing. The XPS printer driver supports 16 bit printing, which is only supported by certain applications. If you ever find that you need this driver in the future, you can easily download it from our website:
But when I look at the printer in "Printers & Scanners", the name of the driver installed is "Canon PRO-300 Series-Airprint". Does that mean I installed the AirPrint version? I know I'm not supposed to do that. My Canon PRO-100 printer shows "Canon PRO-100 Series", and doesn't include "AirPrint".
For anyone still encountering this issue, it can be a bit confusing as some of the nomenclature has changed somewhat with current canon IJ setup and installation. Long story short, it is entirely possible to wind up with the airprint driver installed instead of the cups driver (which is what you want to avoid many issues and have complete control over printing, with correct borders and margins, even when using Canon's Professional Print & Layout app).
Install it, and add a new printer as jrhoffman explains above then remove the old one when you've confirmed it has the correct driver by inspecting the printer settings under Printers & Scanners. If it still says airprint you haven't fixed the issue.
What is currently as of this writing confusing is there is no distinction made in the install printer dialog windows, between the two drivers, both simply display as "Canon PRO-300 series" and the specific version isn't visible until you inspect the settings on an installed printer on MacOS.
Of course the big tipoff is the missing advanced and detailed settings in the print dialog, as well, when printing directly from the driver via the OS print dialog, or from within Lightroom when opening printer settings (see attached, which is what you will get with the proper driver installed).
As Mr. Grant says there is no way ahead of time to determine which driver is showing up. Usually the AirPrint driver appears first, so waiting until a second driver appears and selecting that will generally give the Canon driver.
In this article we will show you how to find the driver/software needed for your operating system.
Whether you have a new printer or computer, an updated operating system, or for some reason your printer and computer are no longer able to communicate, updating or reinstalling your drivers may be helpful.
To utilize all functions of your printer/scanner, the Canon software for your model may be necessary. Instructions on how to find these are below.
If you are installing your printer for the first time, have updated your computer operating system, or the printer is unable to communicate with the computer, you will need to download the recommended driver in order to print.
You will need to know how to open the printer setup window to perform printer maintenance, such as print head cleaning or to install a printing profile that is common to all of your printer applications.
This article explains how to open the printer driver setup window on a Windows PC. Learn how to open the printer driver setup window on a Mac.
You can open the printer driver setup window in two ways:
MF227dw has been great for windows 7 as a network printer and scanner. After moving to windows 10 all printer functions work fine but I cannot figure out a way to get my scanner driver installed. Windows won't even recognize a scanner is available for use. Have tried a few things including disabling windows ability to choose a default printer as well as installing and uninstalling the toolbox software several times. Any help would be appreciated
Have installed the latest drivers as of today and the supposed "patch" which comes up as an empty box that seemed to fix nothing. Please look into this Canon the product worked so great on Win 7 =( itd be a shame to have to get a new device when this is not even a year old but I need scan functions.
HAVING SAME PROBLEM WITH IMAGECLASS MF4890DW. DRIVER INSTALL FAILS AT SCANNER. I CAN SCAN TO MY LAPTOP VIA USB BUT CAN'T DO IT WIRELESSLY LIKE I COULD PRE WINDOWS 10. I HAVE INSTALLED NEW FIRMWARE ON PRINTER, LATEST DRIVERS AS FAR AS I CAN GO, SCAN TOOLBOX, PATCH...
Since the printer drivers install, there may be a program preventing the scanner drivers from installing. I suggest you place the computer in a Selective Start Up (see steps below), then uninstall and re-install the drivers (including the Patch for Network Scan, USB Scan) from our web site while in Selective Start Up to resolve your issue.
I suggest someone at Canon needs to try installing the scanner driver over network (not USB) using Windows 10 x64 with all Windows updates installed. I can reproduce this issue on more than one computer.
Hard to believe my thread has been viewed 1800+ times and still no fix one year later. I have a large number of offices which translate to a large number of future devices which will not have the name Canon on them thats for sure.
I recommend you contact our telephone technical support at this point. There is no charge for this call. The real time feedback of a telephone call would be very beneficial in this case. Please call our special toll-free number 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays), and a Canon telephone technical support representative will be able to resolve this issue faster.
1. Was able to get it to upload the patch. Then, the driver up did upload. I was able to print one photo and scan one doc. Didn't use the printer for several days, then it would not work at all--not to print or scan. The printer hardware is still in excellent condition, but the message reads that the PC does not recognize that the printer is plugged in, or attached by USB port.
3. To answer basic questions : A. Yes, I am clicking the drop-down box on Windows 11. But that does not change the driver choice. B. Yes, I have uploaded both patches underneath the only driver choice. C. Yes, I have installed dirvers before and operated computers for 40 years. D. Yes, I had unplugged the USB port and turned off the computer when installing, then plugged in and turned on when the appropriate instructional box said to. E. Yes, I have chut down and restarted the PC in between trying again to upload the driver.
EDIT: I found a solution myself. Using the Win 11 Settings dialog, I clicked the "Add device" button...and it WORKED! I've become so accustomed to having to work my way around because the built-in Windows function fails, I didn't even think to try it. I'm cautiously optimistic about Windows 11 at this point, which is a pleasant surprise.
After the installation completed, it appeared as Canon MX920 series Printer WS and I was able to successfully print a Windows Printer Test Page. I tried opening a print dialog in Chrome, and then clicked "print using system dialog..." and that also worked, bringing up the familiar Canon printer control software that I had on my old PC. That may have come from attempting to install the above referenced driver, even though it failed to find the printer.
On computer, in Windows Settings. I followed the steps to add a printer or scanner. I have the printer attached via USB. Windows found it, identified it, and installed the necessary drivers with no further input from me. I did not have to point to the downloaded Canon files, so I do not think those were used.
Can I ask when you actually did the Windows 11 upgrade? I ask because I'm contemplating doing the Windows upgrade very soon, but I know drivers, especially printer drivers, can be messy to deal with after these kind of upgrades. I have an MX340 and I don't see any Win 11 drivers available. I'm hoping not to lose access to print after the upgrade. Thanks.
Lobster 70, this time I used the green dialogue box to open and install the driver, but never got a box like the one you show above. Where did you find that box? On the Canon driver site? Or on your computer?
795a8134c1