Hi all,
Finally got this working.
1) First of all, do as Brazil says and make sure you're on mux2.10. Our game turned out to be on 2.9.something.
2) Make sure that SQL is open from the commandline: mysql -h <host name> -u <username> -p<password> -D <database name>. It will pretty much tell you if there's a fault. In our case, we had to get the host to do a flush because the IP had been blacklisted erroneously.
3) To test in-game, make an object as described in the SQL helpfile that comes with the game.
4) Enjoy.
Thank you very much to Brazil and the others that assisted me with this, I really appreciated it.
Lizelle