handheld won't turn on

[pam]

Okay, I have a student's handheld (touchpad) that won't turn on. I've tried the suggested procedure with brand new batteries:

From the TI Knowledge base ...

How can the TI-Nspire handheld be reset and the operating system reloaded?  During operation of the TI-Nspire handheld it may be necessary to reset the device. Circumstances which may require a reset include; keys not responding, device will not turn on or a garbled display. To reset the device: • Remove the keypad (for TI-Nspire with Clickpad, TI-Nspire with Touchpad, and TI-Nspire CAS with Touchpad) or the battery door (for TI-Nspire CAS with Clickpad) and remove at least one battery from each column of batteries. After 2-5 seconds, reinsert the batteries but do not turn the calculator on.  For the TI-Nspire and TI-Nspire CAS Handhelds with Clickpad: • Hold down [Home] [Enter] [P], and while holding these keys, press [On]. For the TI-Nspire, and TI-Nspire CAS Handhelds with Touchpad and the TI-Nspire CX and TI-Nspire CAS CX: • Hold down [Doc] [Enter] [EE], and while holding these keys, press [On]. Please Note: For TI-Nspire Family Handhelds that contain rechargeable batteries you can alternatively hold the above keys while pressing the [Reset] button on the back of the calculator rather then removing the battery for 2-5 seconds.  • The device will boot up as in the previous reset, but will display a menu with the following options. Please try options 2, 3, and 4 in that order. • 1: Cancel - The most non-intrusive reset option; no changes are made, the unit restarts. • 2: Delete Operating System – The operating system will be deleted without deleting any documents on the system. • 3: Delete Document Folder Contents – This will delete the user’s documents, but will not delete the OS. Selecting this option is the same as using the RESET hole on the back of the unit. • 4: Complete Format – This will delete the OS and all documents for a total wipe of the handheld. Please note that the second and fourth option will require that the OS will need to be reinstalled.

This procedure did not work. I also tried the reset button. That didn't work, either. Any other ideas before I suggest the student call TI Cares?

[Ray Fox]

Call 1-800-TI-CARES

 

Ray

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[Joe]

Strange that there would be so many nspire issues. I have a TI-84that
I have used for over ten years and a Voyage 200 that I have used for
about seven years on a daily basis and have never had a problem with
either calculator. I wonder if we are now entering a shorter life/
throw away era for calculators. Perhaps the newer calculator designs
won't take the constant use the way the older models do. They are
quite different physical designs.

On Sep 16, 5:16 pm, Ray Fox <kenra...@gmail.com> wrote:
> Call1-800-TI-CARES

>
> Ray
>
>
>
> On Tue, Sep 13, 2011 at 8:50 AM, pam <pamela.raw...@gmail.com> wrote:
> > Okay, I have a student's handheld (touchpad) that won't turn on. I've tried
> > the suggested procedure with brand new batteries:
>

> > *From the TI Knowledge base ...*

> > How can the TI-Nspire handheld be reset and the operating system reloaded?
>
> > During operation of the TI-Nspire handheld it may be necessary to reset the
> > device. Circumstances which may require a reset include; keys not
> > responding, device will not turn on or a garbled display.
>
> > To reset the device:
>
> > • Remove the keypad (for TI-Nspire with Clickpad, TI-Nspire with Touchpad,
> > and TI-Nspire CAS with Touchpad) or the battery door (for TI-Nspire CAS with
> > Clickpad) and remove at least one battery from each column of batteries.
> > After 2-5 seconds, reinsert the batteries but do not turn the calculator
> > on.

> > *For the TI-Nspire and TI-Nspire CAS Handhelds with Clickpad:
> > *• Hold down [Home] [Enter] [P], and while holding these keys, press [On].
> > *For the TI-Nspire, and TI-Nspire CAS Handhelds with Touchpad and the

> > TI-Nspire CX and TI-Nspire CAS CX:

> > *• Hold down [Doc] [Enter] [EE], and while holding these keys, press [On].
> > *Please Note: *For TI-Nspire Family Handhelds that contain rechargeable
> > batteries<http://education.ti.com/educationportal/sites/US/productDetail/us_nsp...> you

> > can alternatively hold the above keys while pressing the [Reset] button on
> > the back of the calculator rather then removing the battery for 2-5

> > seconds. *
> > *• The device will boot up as in the previous reset, but will display a

> > menu with the following options. Please try options 2, 3, and 4 in that
> > order.
> > • 1: Cancel - The most non-intrusive reset option; no changes are made, the
> > unit restarts.
> > • 2: Delete Operating System – The operating system will be deleted without
> > deleting any documents on the system.
> > • 3: Delete Document Folder Contents – This will delete the user’s
> > documents, but will not delete the OS. Selecting this option is the same as
> > using the RESET hole on the back of the unit.
> > • 4: Complete Format – This will delete the OS and all documents for a
> > total wipe of the handheld.
>
> > Please note that the second and fourth option will require that the OS

> > will need to be reinstalled<http://epsstore.ti.com/OA_HTML/csksxvm.jsp?nSetNumber=20809>
> > .

>
> > This procedure did not work. I also tried the reset button. That didn't
> > work, either. Any other ideas before I suggest the student call TI Cares?
>
> > --
> > To post to this group, send email to tins...@googlegroups.com
> > To unsubscribe send email to tinspire+u...@googlegroups.com
> > For more options, visit this group at
> >http://groups.google.com.au/group/tinspire?hl=en-GB?hl=en-GB
> > The tns documents shared by group members are archived at
>

> >https://sites.google.com/site/tinspiregroup/classroom-news/welcome-ab...

[Amanda Land]

I have had no problen at all with TI replacing the calculators that I have had issues with.  I believe they have replaced 5 of mine and replaced my access point to my navigator unit twice.

> https://sites.google.com/site/tinspiregroup/classroom-news/welcome-abouttime

[Amanda Land]

I have also contacted them twice on behalf of my students for non functioning calcs and they have replaced them as well.

[Nelson Sousa]

I don't think 1 calculator makes up a valid sample to draw conclusions on this respect.

--
Nelson

> https://sites.google.com/site/tinspiregroup/classroom-news/welcome-abouttime

[Dennis Williams]

I will chip in  my personal experience dealing with Nspires that have died.  I love the Nspire and still plan on using it but am very frustrated.

I am looking at 13 Nspire and 2 Nspire CAS on my desk, that TI will not take back and replace.  (this is out of about 125 Nspires purchased and about 30 CAS) They are more than 1 year old and are off warrenty.  Schoolmart has been great about replacing calculators as long as they are within 1 year of purchase.

TI will replace them with what they call reconditioned ones for $75 each and with a 6 month warrenty only.  Being a public school this is a problem to ask my principal for money to replace my calculators that are in her eyes "new'.

I would be interested to hear from others.   I am not usually in agreement with Joe's thoughts on other issues, but this I think is a bigger issue than TI may be willing to admitt.

Dennis

[matin]

 

 my nspire cx cas once i turn on only system error come and no more please guide me how to clear this problem thanks

i need to reinstall my machine system  

[Sean Bird]

I'd recommend you get the battery charged up. So while it is plugged in you can press and hold HOME ENTER EE and then press the reset on the back.  Then you can reinstall the OS using the software. Do you need help with the procedure for installing an OS too?

- Sean Bird

[matin]

thanks  i do that and choice number 4 and  format os but after that again come up with error i dont know how to install os during this please guide me on that many thanks for your help

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[matin]

after format os i have problem same and i dont cannot conect my machine to istall os this  2 image once i trun on my machin if i reset or conect to pc will come  please some one guide me how to repair my machine thanks i need to install os on that

From: matin <mat...@yahoo.com>
To: "tins...@googlegroups.com" <tins...@googlegroups.com>
Sent: Tuesday, December 20, 2011 5:13 PM
Subject: Re: [tinspire] Re: system error

 my nspire cx cas once i turn on only system error come and no more please guide me how to clear this problem thanks

i need to reinstall my machine system  

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[matin]

i have formated my system but now cannot conect to pc is and my machine is not coming up is this possible to send os from anoder machine to my machine or do you have better than this idea please give me help